Ratings based on 263 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Posted May 19, 2016
Pros: Location was fine
Cons: Cleaner rooms and completed in a timely fashion
Location: Close to walk downtown and then everything is available
Rooms were not as clean as expected. Cleaning is not completed in our expected time period. We were out all day and did not return until about 4:30 pm, and our room still was not cleaned or freshened.
Comment from Hotel Management
May 21, 2016 by Ray, Hotel Management
Dear Anonymous, Thank you for staying at The Madison Inn. I apologize your room was not cleaned by the time you returned, and I realize that can be frustrating. I am glad you let us know. Sometimes, with a lot of checkouts and shorthanded staff it is difficult to get everything done by 4. But that is not an excuse. Did you let the Front Desk know before you checked out? In a situation like that, we can make work with you to try and make it right. Thanks again for staying with us.
5 out of 5
by A verified traveler from Longview,WA

Very nice rooms and facilities

Posted May 8, 2016
Staff went above and beyond to help us enjoy our stay and have a graduation celebration
Comment from Hotel Management
May 8, 2016 by Ray, Hotel Management
Super! Congratulations to the graduate -- and his/her family! We are so glad you enjoyed your stay at The Madison Inn. Hope we see you again in the future. Best wishes...
4 out of 5
by A verified traveler

Clean, quiet hotel in a pretty and safe area.

Posted May 7, 2016
The hotel is in a nice quiet area close to downtown. The breakfast is simple but adequate and the rooms are spacious and clean. Parking is ample. Only downside I experienced was the fitted sheet wasn't fitted, so it kept coming undone. That made for a wee bit of an uncomfortable sleep, but is an easy fix. I would stay there again.
Comment from Hotel Management
May 7, 2016 by Ray, Hotel Management
Thank you so much for choosing The Madison Inn. We are so glad you enjoyed your stay and we look forward to seeing you again in the future. When you return, please let the desk know about your concerns regarding the fitted sheet so we can be sure it is taken care of for you. We look forward to seeing you again soon!
4 out of 5
by A verified traveler

Posted May 4, 2016
The location is nice and the facilities very pleasant. We would return.
Comment from Hotel Management
May 4, 2016 by Ray, Hotel Management
Thank you so much! We appreciate your business.
5 out of 5
by A verified traveler

Stay here for Blooomsday!

Posted May 2, 2016
I wanted a nice hotel near downtown that was reasonable. Because of the 2.5-star rating, I was concerned, but everything else was either full or too expensive. I could not have been more satisfied with my room and the whole experience. Ample free parking was available in the hotel lot, the room was clean and spacious with a nice view and we were able to get a late checkout with no problem. Loved it!!
Comment from Hotel Management
May 4, 2016 by Ray, Hotel Management
Thank you so much for your enthusiastic review, and for choosing to stay at The Madison Inn by Riversage. Hope you had a wonderful trip to Spokane. We look forward to seeing you on your next trip to Spokane.
5 out of 5
by A verified traveler

Great Affordable Spokane Hotel

Posted Apr 27, 2016
Our stay at this hotel was great. The staff was very friendly even though we checked in after 2AM and gave us all of the information and area tips we needed. The hotel is right next to Sacred Heart hospital if people are looking for that, and there are also some small restaurants and bars right next door in case you miss the continental breakfast or just need something quick for lunch/dinner. There are vending machines/laundry available as well and a small refrigerator and microwave in the room. Beds were comfortable, room was clean, and there is plenty of parking. We were travelling with a dog and there are several areas on-site that are easily accessible for potty breaks as well as a park within walking distance. Overall we had no complaints!!
Comment from Hotel Management
May 4, 2016 by Ray, Hotel Management
Super! So glad you had a comfortable and enjoyable stay. We appreciate your business.
3 out of 5
by A verified traveler

Posted Apr 25, 2016
The hotel staff was very friendly. The rooms were ok, however I forgot my conditioner and they didn't have any. It was fine for just sleeping there. The TV was a little small as well.
Comment from Hotel Management
May 6, 2016 by Ray, Hotel Management
Thank you for staying with us. Our Front Desk always has a supply of shampoo, conditioners, and a variety of personal toiletry articles for you. Our TVs are a minimum of 32". Please let us know next time how we can make you more comfortable. Thanks again for choosing The Madison Inn.
4 out of 5
by A verified traveler

Posted Apr 21, 2016
Pros: price and proximity to the spokane arena
Cons: fluffier pillow and softer beds.
Location: I was in a seminar so didn't have a chance to be tourist
i had a great time. it was a nice hotel and the staff was great the beds were a bit on the not great comfort wise is all.
Comment from Hotel Management
May 4, 2016 by Ray, Hotel Management
Dear Anonymous, Thank you for staying with us. I hope next time you come, you can relax as a tourist and enjoy lots of what Spokane has to offer. We offer a selection of pillows and bedding, since this is such a personal, subjective choice. Our Front Desk would be delighted to respond with a fluffier pillow and change rooms to find a softer bed. Hope to see you again soon! Thanks again for staying at The Madison Inn.
3 out of 5
by A verified traveler from Portland, OR

It's an ok hotel

Posted Apr 19, 2016
This hotel is an average hotel. Nothing amazing and nothing horrible. The water in the showers did run a little cold and the water pressure and shower head was pathetic. The parking was very limited as well. Over all though the rooms are nice and spacious and clean.
Comment from Hotel Management
May 4, 2016 by Ray, Hotel Management
Thank you for choosing The Madison Inn. We appreciate your business. Our water pressure and hot water are fixed. If you had brought this to the attention of the Front Desk, we would have worked with you to make it "right." Thanks again.
3 out of 5
by A verified traveler

Good for the Price

Posted Apr 18, 2016
Pros: The staff and location are great!
Cons: The hotel and beds are old and a bit outdated. The parking lot is not SUV or larger friendly.
Location: Great places to eat and right across the street from the hospital.
The staff in incredible! That is what keeps us coming back. They are so friendly and always smiling, even when they have 3 people checking 15 of us in at the same time and the phones are ringing.
Comment from Hotel Management
May 4, 2016 by Ray, Hotel Management
Thank you for your repeat business, Del. On your next visit, please mention your experience with the beds on your last trip. I think we can fix you up on this. Again, thanks for your positive review and special mention of our staff. Hope to see you again soon!