Ratings based on 737 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from University place, WA

Great location

Posted Sep 25, 2017
Hotel was perfect! It is right next to the freeway, which you can't hear! We were 15 min from Eastern and 10 min from downtown Spokane. Room was clean and pleasing to the eye with comfortable beds!
5 out of 5
Recommended
for Everyone
by A verified traveler from Montana

Nice place!

Posted Sep 22, 2017
Love this place. Nice rooms, nice gym, nice pool. Breakfast is really good. Great place to spend the night.
3 out of 5
Recommended
for Everyone
by A verified traveler from parkland FL

Excellent location

Posted Sep 11, 2017
Bed too squishy need to change matters no elvetore building 3
Comment from Hotel Management
Sep 13, 2017 by Mandy, Hotel Management
Thank you for taking the time to fill out the survey. We will take your feedback and learn from it. On behalf of our entire staff I would like to apologize that our mattresses were not up to your expectations. I hope you come stay with us again soon. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn
4 out of 5
Recommended
for Everyone
by A verified traveler from washington

Close to everything we plan to do.

Posted Sep 9, 2017
Coeur d Arlen Silverwood Downtown Spokane River rafting. Sorry that sky ride is close.
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR.

Nice, comfortable hotel.

Posted Sep 6, 2017
Pros: Very nice hotel for the price. Breakfast was good. The staff was very nice and accommodating.
Cons: Went swimming around 8 PM with my kid and didn't notice the towels were all gone. I was shivering walking down the hallway to get towels at the front.
Location: Just off the freeway with a truck stop and Denny's just across from the property. Other than that, it's about 15 minutes from town.
Overall, very good experience. Felt relaxed in the room and got some good rest. Good, friendly, and helpful staff that made the stay so much better.
Comment from Hotel Management
Sep 7, 2017 by Mandy, Hotel Management
Thank you for taking the time to fill out the survey. We apologize for being out of pool towels, and I can imagine how cold it was to walk up to the front desk. We will work on checking more frequently that the pool towels are stocked. Thank you again for staying with us and filling out the survey. We hope to see you again soon. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Inn
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Close to airport

Posted Sep 6, 2017
There were a few things that we did not like. First we had to wait for at least 25 minutes for checking in; even though it was late and pretty much all the rooms were already assigned. Our reservation was changed due to overbooked rooms with double beds. We got a family room which was very nice so that was fine. The other thing we didn't like was the bed, pretty hard mattress. Other than that the location was great and the staff was very pleasant. We saw a lot of dogs in the hotel but surprisingly there was no barking o disruption. I can't rate their breakfast for we didn't eat it but people were able to take their food to the room. Overall is a good hotel but due to the beds, I will consider staying somewhere else next time.
Comment from Hotel Management
Sep 7, 2017 by Mandy, Hotel Management
Thank you Ana for taking the time to fill out our survey. We are sorry that our beds were uncomfortable. We are also sorry that the check in process took so long. We are continuing to work on getting our staff to take less time to check in each guest. Thank you again for staying with us. We hope that you change your mind and decide to stay with us again. We can always find a bed that is comfortable for you in our hotel and would love you guys to come back. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle, wa

Very comfy

Posted Sep 4, 2017
Everything was fine except we were underneath a family with children running and stomping at all times of the day. All 3 nights of our stay I had to call the front office. It wasn't the normal thin walks, it was like the kids were trying to jump through them. After long days it's hard to be okay with that. Putting children on a higher floor wasn't very strategic and management didn't have much effect on the noise. although I don't know if I spike with a manager or one of the young office people.
5 out of 5
Recommended
for Everyone
by A verified traveler from Spokane, WA

Nice hotel

Posted Sep 2, 2017
Quiet, Clean, Friendly staff... Best hotel around here.. A+++
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2017
Pros: pool; proximity to our destination
good restaurant nearby; easy to get downtown; loved the pool; good overall value
5 out of 5
Recommended
for Everyone
by A verified traveler from Visalia, CA

Airport and Hiway Convenience

Posted Sep 1, 2017
Pros: Just about everything.
Cons: Definitely the shower head nozzle. The one in our room was broken and the mode it was on made for a poor water stream.
Location: See above.
Hotel is close to both the Spokane Airport and close to the Hiway 90. It is tucked away so you don't hear noise from either one which is great for light sleepers and travelers. The hotel has a shuttle bus that took us to and picked us up after a great meal at the Rusty Moose Restaurant that I would highly recommend for a delicious meal and great service. The hotel staff was very friendly and service oriented and their free breakfast buffet had a good selection of food choices with both hot and cold offerings. Great Value for the money.
Comment from Hotel Management
Sep 21, 2017 by Mandy, Hotel Management
Thank you for staying with us. We appreciate you taking the time to fill out our survey. I apologize that the shower head was broken. I will be checking these so that no future guests have the same problem. We hope to see you again soon. Sincerely, Mandy Mitchell General Manager Best Western Plus Peppertree Airport Inn