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Reviews of Stratford Suites

2.5 out of 5
Stratford Suites
11808 W Center Ln, Airway Heights, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1150 out of 1918 reviews" "
Rating 8 - Good. 521 out of 1918 reviews" "
Rating 6 - Okay. 120 out of 1918 reviews" "
Rating 4 - Poor. 79 out of 1918 reviews" "
Rating 2 - Terrible. 48 out of 1918 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur

very comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Karen, Fairbanks

Liked: Cleanliness, property conditions & facilities
Close to casino
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazingly clean
Stayed 1 night in Apr 2024
Response from Shanna on Apr 22, 2024
Thank you so much for such your review! We are so happy you enjoyed your stay!!

8/10 Good

Karen, Fairbanks

Traveled with partner
Liked: Amenities, property conditions & facilities
Loved staying here. It was quiet and clean
Stayed 1 night in Apr 2024
Response from Shanna on Apr 20, 2024
Thank you so much for your amazing review!!

10/10 Excellent

Kali

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Shanna on Apr 15, 2024
Thank you so much for your amazing review!!

10/10 Excellent

rhonda Jane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice area and close to the things we wanted to do
Stayed 4 nights in Apr 2024
Response from Shanna on Apr 14, 2024
Thank you so much for your amazing review!!

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Worth every penny
Stayed 3 nights in Apr 2024
Response from Shanna on Apr 10, 2024
Thank you so much for your amazing review!!

8/10 Good

Louis

Liked: Cleanliness, property conditions & facilities
Noisy neigbor late nite
Stayed 3 nights in Apr 2024
Response from Shanna on Apr 10, 2024
Thank you so much for your amazing review!!

4/10 Poor

Sang

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
the hotel are looking good. price ok the bathroom clogged worse the heater are noisy cannot sleep overall, room is consider BAD.
Stayed 1 night in Apr 2024
Response from Shanna on Apr 8, 2024
I am so sorry about the issues you encountered during your stay. We will look into this immediately. Thank You

10/10 Excellent

Dan

Liked: Cleanliness, property conditions & facilities
Spacious room
Stayed 2 nights in Apr 2024
Response from Shanna on Apr 8, 2024
Thank You for staying with us.

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
This is a great place to stay if you have an Extended Stay booked
Stayed 1 night in Jan 2024
Response from Shanna on Apr 7, 2024
Thank you so much for your amazing review!!

10/10 Excellent

Steven

Liked: Amenities
Very cute suites at a very nice price. I would pass 10 hotels to stay at Stratford Suites.
Stayed 1 night in Apr 2024
Response from Shanna on Apr 5, 2024
Thank you so much for such an amazing review! We are so happy you enjoyed your stay!!

6/10 Okay

Darlene

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shanna on Apr 6, 2024
Thank You for staying with us.

10/10 Excellent

Stephenie

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
We really like this place. It’s close to the airport and comes with a little kitchen and it’s dog friendly. The staff are very professional and friendly.
Stayed 1 night in Apr 2024
Response from Shanna on Apr 4, 2024
Thank you so much for such an amazing review! We are so happy you enjoyed your stay!!

8/10 Good

Jarrod

Traveled with family
Liked: Cleanliness, property conditions & facilities
nice and easy access
Stayed 1 night in Mar 2024
Response from Shanna on Mar 29, 2024
Thank You for staying with us.

6/10 Okay

Tammy

Traveled with family
Liked: Cleanliness, property conditions & facilities
We had to wait for the front desk person for over 10 minutes to come in. I did not receive a receipt for our stay.
Stayed 1 night in Mar 2024
Response from Shanna on Mar 24, 2024
I am so sorry about the issues you encountered during your stay. We will look into this immediately. Thank You

10/10 Excellent

Toni

Liked: Cleanliness, property conditions & facilities
Very spacious room
Stayed 1 night in Mar 2024
Response from Shanna on Mar 22, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

4/10 Poor

Tiffany, Spokane Valley

Disliked: Cleanliness, property conditions & facilities
The smoke alarm was hanging from the ceiling. Ac unit wouldn’t stay on . The shower had not been thoroughly cleaned
Stayed 1 night in Mar 2024
Response from Shanna on Mar 19, 2024
I am so sorry about the issues you encountered during your stay. We will look into this immediately. Thank You

4/10 Poor

michelle

Disliked: Cleanliness, property conditions & facilities
The bathroom was filthy!! Toilet had urine behind the toilet seat and around the outside of the toilet bowl. Sink and counter didnt look like it was even cleaned.
Stayed 1 night in Mar 2024
Response from Shanna on Mar 19, 2024
I am so sorry about the issues you encountered during your stay. We will look into this immediately. Thank You

6/10 Okay

Maria

Traveled with partner
Disliked: Amenities
The room was pretty dated for the price.
Stayed 1 night in Mar 2024
Response from Shanna on Mar 15, 2024
Thank you so much for your review!

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Great property, staff were friendly and helpful, location was quiet and very close to my destination.
Stayed 3 nights in Mar 2024
Response from Shanna on Mar 21, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Michael J, Arlington

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and tidy. Would stay there again
Stayed 5 nights in Mar 2024
Response from Shanna on Mar 13, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Dallas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shanna on Mar 5, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Shauna R

Liked: Cleanliness, property conditions & facilities
Thanks for a great stay
Stayed 1 night in Feb 2024
Response from Shanna on Feb 29, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Mary

Stayed 1 night in Feb 2024
Response from Shanna on Mar 21, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Deborah

Liked: Cleanliness
It’s always nice, clean, and quiet. They are always very friendly too!
Stayed 1 night in Feb 2024
Response from Shanna on Feb 22, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Kyralia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Will recommend to family and friends staying in area in the future
Stayed 5 nights in Feb 2024
Response from Shanna on Feb 21, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Patrick

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
From beginning to end, you guys were fantastic. Honestly will probably stay there, everytime I come back out to Spokane. Thanks for showing this Canadian some great hospitality. I was really impressed.
Stayed 1 night in Feb 2024
Response from Shanna on Feb 20, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Amanda

Stayed 1 night in Feb 2024
Response from Shanna on Feb 20, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

6/10 Okay

maria

Stayed 1 night in Feb 2024
Response from Shanna on Mar 21, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

8/10 Good

Scott

Everything was very nice, except the beds were a little bit uncomfortable. Not terrible, just not the best.
Stayed 2 nights in Feb 2024
Response from Shanna on Feb 19, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

4/10 Poor

Deloris

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I reported that the heater was out in one of the rooms. Someone came by to check the heater. Said it needed a part and I never heard back. Me and my granddaughter ended up getting sick from it being so cold. We ended up sleeping on the couch, in the living room. Which was very uncomfortable. I had to cut my visit short with my granddaughter and drive 2 hours to take her back home to her mother, so she can seek medical attention for her. She's the only reason I visit Spokane. I stay at Stratford Suites every time I do visit. My personal opinion, these things need to be checked on a regular basis so these types of incidents can be avoided, especially when you have cold weather. The toilet in room 127 needs to be checked. It is leaking in the back. The rooms need to be cleaned better. There was old food under the bed in the bedroom. There was hair in the shower from a previous guest. I know you guys offer free WiFi but it wasn't working. That needs to be looked at, as well. With the heater incident, I think I should be compensated, credited or something. I really didn't enjoy my stay this time due to getting sick. Any questions or concerns you may have, please feel free to contact me. Thank you, Deloris
Stayed 4 nights in Feb 2024
Response from Shanna on Feb 13, 2024
I am so sorry about the issues you encountered during your stay. We will look into this immediately. Thank You

10/10 Excellent

Anita

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Nice rooms
Stayed 1 night in Feb 2024
Response from Shanna on Feb 13, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

8/10 Good

Cyndy, Stevensville

Liked: Amenities, property conditions & facilities
We’ve always had at a good experience when staying there
Stayed 1 night in Feb 2024
Response from Shanna on Feb 23, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Leza

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just needed a clean, safe place to lay our head for the night. Spacious suite for a good price. Will definitely return if we need lodging around Airway Heights again
Stayed 1 night in Feb 2024
Response from Shanna on Feb 10, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

8/10 Good

Ryan, Columbia falls

Stayed 1 night in Feb 2024
Response from Shanna on Mar 21, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

6/10 Okay

Jeanette

Stayed 9 nights in Jan 2024
Response from Shanna on Mar 20, 2024
Thank you so much for your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Bradley

Liked: Amenities
Very comfortable and convenient for travelling, would recommend and stay again.
Stayed 1 night in Feb 2024
Response from Shanna on Feb 5, 2024
Thank you so much for such your review! We are so happy you enjoyed your stay!!

10/10 Excellent

Krystal

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and quiet and very close to where I needed to go. A bit dusty and oven was not clean, but very nice establishment and employees. Great price and would stay again and recommend.
Stayed 6 nights in Dec 2023
Response from Shanna on Feb 3, 2024
Thank you so much for such your review! We are so happy you enjoyed your stay!!

8/10 Good

Sandra

Stayed 2 nights in Jan 2024
Response from Shanna on Jan 31, 2024
Thank you so much for such your review! We are so happy you enjoyed your stay!!

8/10 Good

Dallas

Stayed 1 night in Jan 2024
Response from Shanna on Jan 30, 2024
Thank you so much for such your review! We are so happy you enjoyed your stay!!

8/10 Good

Anthony

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Shanna on Jan 26, 2024
Thank you so much for such your review! We are so happy you enjoyed your stay!!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Shanna on Jan 23, 2024
Thank you so much for such an amazing review!

10/10 Excellent

James

Liked: Cleanliness, room comfort
Always great customer service, place is homey, comfortable and clean.
Stayed 1 night in Jan 2024
Response from Shanna on Jan 23, 2024
Thank you so much for such an amazing review!

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shanna on Jan 23, 2024
Thank you for such a GREAT review!! We are happy you enjoyed your stay with us!

8/10 Good

Carla

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Would have been nice to have a tv in the bedroom but other than that it was great
Stayed 5 nights in Dec 2023
Response from Shanna on Jan 22, 2024
I am so sorry about the issues you encountered during your stay. We will look into this immediately. Thank You

6/10 Okay

DeLynn, Spokane

Disliked: Amenities, property conditions & facilities
I love this property but the specific room I was in lacked a decent shower head. It was awful.
Stayed 1 night in Jan 2024
Response from Shanna on Jan 22, 2024
I am so sorry about the issues you encountered during your stay. We will look into this immediately. Thank You

8/10 Good

Elizabeth

Stayed 2 nights in Jan 2024
Response from Shanna on Jan 22, 2024
Thank you so much for such an amazing review!

10/10 Excellent

Brandon Marcus

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved that there were plates and cups and stayed really warm
Stayed 1 night in Jan 2024
Response from Shanna on Jan 22, 2024
Thank you so much for such an amazing review! We are so happy you enjoyed your stay!!

8/10 Good

jeff

Stayed 2 nights in Jan 2024
Response from Shanna on Jan 19, 2024
Thank you so much for such an amazing review! We are so happy you enjoyed your stay!!