Ratings based on 1,005 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Seattle

Hotel didnt honor what's clearly listed on invoice

Posted Sep 13, 2017
Invoice clearly says breakfast included. Hotel staff says they see it on the invoice but still they can't honor it to us saying we didn't pay higher rate for the breakfast. Absolutely no sense in their argument even after looking at the invoice. Never had such an experience where hotel DOES NOT honor what they agreed to!!! Called Expedia as it was booked via their site and they reimbursed for breakfast after keeping me on the phone for 40 min.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 12, 2017
it was great right by the interstate and mall so that was nice and easy for us.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Sullivan Road

Posted Sep 6, 2017
This is a nice hotel with excellent staff and great facilities (restaurant and bar), as well as other amenities. It is clean, quiet and rooms are spacious with microwaves and refrigerators. Very quiet and easy access to Interstate 90.
Comment from Hotel Management
Sep 12, 2017 by Troy - Guest Relations/Marketing, Hotel Management
Thank you for staying with us and for the kind words, John! We appreciate your feedback.
5 out of 5
by A verified traveler from Spokane, WA

Quick room for a working overnight stay.

Posted Aug 31, 2017
Pros: Room was clean and fresh, staff was awesome.
Cons: HVAC was fairly loud.
Location: No idea, I was in and out quickly.
Nice staff for check-in, had an issue with the tv remote and it was handled quickly and professionally. Room was recently remodeled and everything was very nice. Fully recommend it again.
Comment from Hotel Management
Sep 4, 2017 by Troy - Guest Relations/Marketing, Hotel Management
Thank you for for staying with us, Jim. We appreciate your kind words and feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely weekend

Posted Aug 30, 2017
We had an incredibly lovely stay last weekend. The price was very reasonable, especially given that the room was very clean and comfortable, and the grounds were gorgeous. A lot of trees and green space, you wouldn't even know you were near the freeway. We will definitely be staying here again.
Comment from Hotel Management
Sep 4, 2017 by Troy - Guest Relations/Marketing, Hotel Management
Thank you for staying with us. We appreciate your feedback and look forward to your next stay!
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to my event

Posted Aug 30, 2017
May look for others in the area.Too expensive for the accommodations.
Comment from Hotel Management
Sep 4, 2017 by Troy - Guest Relations/Marketing, Hotel Management
Thank you for your feedback. Your review has been shared with our team in an effort to improve our guest's overall experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Casper, WY

Great place to stay!

Posted Aug 29, 2017
I have stayed at this hotel many times, and would highly recommend it! The rooms are spacious, clean and comfortable, but while that is great, the people are what make it my choice repeatedly. Everyone is friendly, accommodating and helpful! I recently had a situation where our plane was delayed and we needed to stay another night. Even though they were full, they worked out a solution so we were able to stay in the same room. The other added plus, is the restaurant and room service. The food is wonderful, and the wait staff impeccable. Again, this is a wonderful place to stay!
Comment from Hotel Management
Sep 4, 2017 by Troy - Guest Relations/Marketing, Hotel Management
Thank you for staying with us and for your kind words, Linda. We appreciate your feedback and look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
This hotel is convenient to shopping and family fun.
Comment from Hotel Management
Aug 28, 2017 by Troy - Guest Relations/Marketing, Hotel Management
Thank you for your review and for staying with us!
5 out of 5
by A verified traveler from Vancouver, Canada

A quick stop on a road trip

Posted Aug 28, 2017
Pros: Our room was very comfortable and the whole property was clean and modern.
We booked about an hour before arriving, wanting a comfortable room and dinner at a restaurant. Check in was a breeze, our room was very clean and comfortable (more luxurious than we expected), and it was quiet overlooking the garden. Wish we'd had time to swim in the pool! We had an excellent meal at the restaurant for dinner and breakfast.
Comment from Hotel Management
Aug 28, 2017 by Troy - Guest Relations/Marketing, Hotel Management
Thank you for staying with us, Fiona. We appreciate your feedback!
3 out of 5
by A verified traveler from Idaho

Posted Aug 24, 2017
Pros: The breakfast was good.
Cons: Instead of a King bed we had two Queens and we had to sleep in separate beds due to sagging, too soft mattress edges.
Location: The Valley Mall is close.
We booked a King sized bed executive room and were given a room with two Queen beds instead. We told the front desk person this and showed them the booking, but we were told that two Queen beds were booked.
Comment from Hotel Management
Aug 28, 2017 by Troy - Guest Relations/Marketing, Hotel Management
Thank you for your feedback, Brian. Please accept our sincere apologies for your unpleasant experience. Your review has been shared with our team in an effort to avoid a repeat of your experience.