Ratings based on 647 Verified Reviews

4.2 out of 5
87% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Spokane Valley

Front desk

Posted Nov 18, 2017
Pros: Clean, great staff
Cons: No
Location: Perfect location and easy to find right off the freeway
Very nice man at the front desk. Helped us find what we needed and told us about the delicious cooking and milk. Also told about other days that will offer meals. Nice display of food and beverages so you don’t have to run to a store or restaurant.
2 out of 5
by A verified traveler from spokane WA

Under construction

Posted Nov 13, 2017
The hotel was under total reconstruction. I think because of all the construction the hotel appears like it wasn’t very clean inside. It was very inconvenience to stay there, the parking lot was cluttered full of equipment and because of that there wasn’t any parking. The room was clean I think, it was just hard to feel it was clean because of the grungy carpet in the hallways and stairs. At check in the day staff was polite, but we came back late night and our keys didn’t work and we looked for desk staff for about 10 minutes before we located him outside (assuming he was Smoking) and he was kind of grumpy with us. Should be $40 a night hotel not $110. Let me know if you need more information. Thanks Jake
Comment from Hotel Management
Nov 16, 2017 by Kristen Duncan, Hotel Management
Good Afternoon Jake, I apologize for any inconvenience being under construction may have caused, however, we are making major updates to our entire hotel to ensure all of our guests have a greater experience. I do want to ask, what night were you here and what time did the front desk incident happen? I would like to address this situation as soon as possible. We would also love to invite you back once construction has been completed to give you a first hand experience at how amazing the renovations will be for your stay. Thank you for your response!
5 out of 5
Recommended
for Everyone
by A verified traveler from Queen Creek Az.

Very comforting stay

Posted Oct 24, 2017
Was there in Spokane to bury my mother and the hotel did something over and above for my father. Gave him a simpathy card and a plac. The maid left a note every day and some candy, seems to me hotel is a very caring and personal hotel !!!!!
Comment from Hotel Management
Nov 16, 2017 by Kristen Duncan, Hotel Management
Our aim is to Impress all of our guests and I'm very pleased to hear that our staff went above and beyond for you. Our deepest sympathies for you and your family. Thank you for your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from Boise, ID

Convenient location near wedding event

Posted Oct 2, 2017
Pros: Clean given construction, comfortable and friendly staff.
Overall very good but wish I could tell when booking that it was under renovations. Decided in part on hotel because it had an indoor pool (important to my Daughter). It was closed for renovations. Staff was very accommodating and arranged for use of sister hotel down street for pool use. Inconvenient to shuttle. Didn't want daughter to walk as a busy intersection, just off freeway and not the best lighted street.
Comment from Hotel Management
Nov 16, 2017 by Kristen Duncan, Hotel Management
I apologize for any inconvenience not knowing our renovations were underway caused for you. We have taken that into account and it is now being reflected on all the websites we are on. We invite you to stay and enjoy our updated amenities once construction has been completed (Summer 2018) to see the wonderful change that has been taking place. Thank you for your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 28, 2017
Renovation going on, didn't effect us too much. Pleasant stay. Thanks
Comment from Hotel Management
Nov 16, 2017 by Kristen Duncan, Hotel Management
I'm glad to hear the construction wasn't too bothersome. We are trying to make it as least inconveniencing as possible for our guests. We invite you to stay again once construction is completed (Summer 2018) so you can see first hand the before and the after. Thank you for your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minnesota

Friendly staff, nice room

Posted Sep 16, 2017
Pros: Friendly staff, well maintained
Location: We walked to a good Mexican restaurant close by.
The staff was friendly and helpful. The room was tastefully decorated and the shower was great! It was a good place to stay at after a long day of driving.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kalispell MT

close to the freeway

Posted Sep 15, 2017
Pros: Nice bed very comfortable. We did have to ask for extra towels
Cons: The pool would have been open
Location: We enjoyed a movie and the mall. good food
They are under remodel but the facility is nice. Staff were friendly and helpful
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Posted Sep 11, 2017
Very nice hotel to stay overnight on the way back home from Yellowstone!
4 out of 5
Recommended
for Everyone
by A verified traveler from Ft Lauderdale

Under renovation

Posted Sep 10, 2017
This hotel is currently under renovation. It will be a Fairfield Inn when they are done. It still was comfortable and the staff was friendly. Breakfast was good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 1, 2017
The breakfast menu was very poor. But the hotel was very nice. Would either not offer a breakfast or improve it.