Outdoor pool

Reviews of Holiday Inn Express Hotel & Suites Brooksville West, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 355 out of 590 reviews" "
Rating 8 - Good. 160 out of 590 reviews" "
Rating 6 - Okay. 56 out of 590 reviews" "
Rating 4 - Poor. 11 out of 590 reviews" "
Rating 2 - Terrible. 8 out of 590 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Toby, Upper Gwynedd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at front desk. Very helpful friendly. Comfortable, clean and friendly service. Highly recommended.
Stayed 5 nights in Mar 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were quality and well laid out…bathroom had plenty of room almost high end casino quality… great shower head, grab bars, and great water pressure
Stayed 4 nights in Mar 2024

10/10 Excellent

Sara

Stayed 1 night in Mar 2024

10/10 Excellent

Carrie

Close to my parents house
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice very clean
Stayed 1 night in Dec 2023

10/10 Excellent

Hanna, Cape Coral

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just checked in and so far great
Stayed 1 night in Feb 2024

2/10 Terrible

Monae

Stayed 1 night in Feb 2024

10/10 Excellent

Leslie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable bed.
Stayed 2 nights in Feb 2024

8/10 Good

Jeremiah, Toledo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security hold of $150 seems to be a little excessive
Stayed 1 night in Feb 2024

8/10 Good

wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

8/10 Good

judy g

Traveled with partner
Liked: Staff & service, property conditions & facilities
Clean and great service
Stayed 1 night in Jan 2024

10/10 Excellent

michele

Stayed 1 night in Jan 2024

10/10 Excellent

russell

Stayed 2 nights in Dec 2023

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. No dislikes
Stayed 6 nights in Dec 2023

2/10 Terrible

richard

Traveled with pets, Traveled with family
YOUR website stated PETS ALLOWED. Pets were not allowed. We were left without a hotel for the night and returned 3 hours home. Thank you. Please take this off your website!
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gaetano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

amanda, Panama city

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and super informative about places to eat in the area
Stayed 1 night in Dec 2023

6/10 Okay

Angeleque

Liked: Staff & service, room comfort
Ok
It was ok. The room was not what I was expecting, I was hoping for the jacuzzi tub in the actual room not the bathroom
Stayed 1 night in Dec 2023

10/10 Excellent

Stuart, Epsom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at this hotel when we travel to Brooksville. The rooms are clean and comfortable with plenty of car parking. A good range of hot and cold options are included for breakfast
Stayed 2 nights in Nov 2023

10/10 Excellent

Adrian

Stayed 1 night in Nov 2023

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very clean, safe and staff was very nice. I felt comfortable for the week stay!
Stayed 7 nights in Nov 2023

8/10 Good

Jessica

Stayed 1 night in Nov 2023

10/10 Excellent

John Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed, spacious room and bathroom. Breakfast area was clean, well stocked and delicious. The motel was quiet and the staff were friendly and helpful. I would stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

David

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mark

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Gene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight and found the front desk lady Reena to be very pleasant and helpful on check in. The room was very nice and the free breakfast had many choices including hot cinnamon rolls, oatmeal and cheese omelets with sausage prepared by Yanitza. I would stay here again and recommend to travelers to Florida.
Stayed 1 night in Nov 2023

8/10 Good

Nicole, Hatboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Bryan

Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Stayed 1 night in Oct 2023

10/10 Excellent

George

Stayed 5 nights in Oct 2023

8/10 Good

Pam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not require full cleaning service daily but the cleaning staff came in and tidied the beds and left plenty of towels and supplies for our party of five daily. That was a big plus! Front desk employees were always cheerful. The pool left something to be desired and was a bit buggy. Breakfast after a couple of days became redundant with the same choices daily. The pancake maker was broken. The room seemed damp in the evening and the public restrooms on the first floor were out of service for renovations. Overall, this place was decent and reasonably priced. Some simple tweaks could make it great.
Stayed 5 nights in Oct 2023

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff
Stayed 1 night in Sep 2023

6/10 Okay

Victoria

Liked: Cleanliness, staff & service, amenities
There were a couple problems with my room. I DID NOT reserve a handicapped room but they said I did. The shades in the room did not go up so I never saw daylight.
Stayed 3 nights in Sep 2023

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable as always. Dependable friendly service. Breakfast was delicious and clean.
Stayed 5 nights in Sep 2023

10/10 Excellent

Donna, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
I loved our bed. It was so comfortable! And breakfast was fine. No complaints!
Stayed 3 nights in Sep 2023

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine
Stayed 1 night in Sep 2023

10/10 Excellent

RITA, BONITA SPRINGS

Traveled with partner
Liked: Amenities
Lobby was under construction. Consequently it was a bit messy. However, our room was excellent.
Stayed 1 night in Aug 2023

4/10 Poor

Basil

Stayed 2 nights in Aug 2023

4/10 Poor

Christopher

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby was under construction, and it was a mess. I went back to the Expedia listing, thinking I had missed the warning about the work. There still wasn’t any alert for travelers. The breakfast, offered with the stay, was surrounded by the mess. There was lots of noise and workers everywhere. Even the desk clerk had to wear a dust mask. We were very disappointed.
Stayed 4 nights in Aug 2023

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under renovation which was not mentioned when I booked my stay. You couldn't go in the lobby, they were removing the tiles with shovels(very noisy). Would not stay there again.
Stayed 1 night in Aug 2023

8/10 Good

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly and helpful. The room was clean. Beds comfy.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, great experience highly recommended.
Stayed 2 nights in Aug 2023

8/10 Good

Tara

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
The staff was great, very accommodating and the breakfast was lovely! I would absolutely stay there again. Rooms were spacious and included a microwave & minifridge, which for a family is pretty great!
Stayed 3 nights in Aug 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Yeine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value hotel. Comfortable, just what is needed.
Stayed 3 nights in Jul 2023

8/10 Good

Melanie

Stayed 1 night in Jul 2023