Ratings based on 658 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from springvalle ny
Very nice close to May places dtore,food ,churchPosted Jun 5, 2017
Very polite staff and very clean rooms.The morning breakfast was great !!
by A verified traveler from richmond hill. ont.
is ok. but we not happy in the my room.Posted May 24, 2017
Pros: good breafast in the morning.
Cons: no comments. but one thing bath tab all so in bad condition , like shown a heavy rusting. is awful. needs to fixed of this problems in asap. thx.
Location: is so good a lot plaza, and resturant.
air condition not working so good. needs to checks in daily.
by A verified traveler
Gwenie Gwen..Posted May 18, 2017 on Hotels
Place is in middle of a Reno, quite annoying & messy.. They need to offer half price at this time.. Hope it's a Reno for the better because this hotel had really fell off.. If it was not for the location I'd a stayed elsewhere..
for Everyoneby A verified traveler
Posted May 13, 2017
I was pleasantly surprised. Everything about it was fine!
More towels and washcloths needed..Posted May 10, 2017 on Hotels
Our stay was perfect.. only problem was we couldn't get towels and washcloths.. with put the no service sign on the door all 3 days so the maids didn't have to clean the room and we both our dirty towels out. For some reason or another they were always out of clean towels...
for Everyoneby A verified traveler from spring vally
Location to familyPosted Apr 28, 2017
Cons: Cleaner carpets
Location: Family locatin
When l discovered the tv wasn't working I called the desk and was given another room . It was an up status room and very quickly changed. Thank you for this lovely courtesy. The assistant at the desk was very pleasant and helpful. I will remember Quality in for quality. Tnanks
by A verified traveler from North Carolina
Call it Chinatown.Posted Apr 20, 2017
If you are seeking the Hawaiin experince, stay somewhere else. The hotel caters to the Asian culture. It over charges for the simplest of ammenities. Food in the dining rooms is expensive and there is a $5 charge for calling room service. Many hidden fees that you don't learn about until you use a service and the front desk staff does not provide you the information upon checkin. The facility has no Hawaiian culture and as I mentitled earlier, it is more aligned with the Asian culture. A very small swimming pool for a facility of it size and the hotel has areas that you are banned from unless you purchase your way in at $150 a day or you are a frequent visitor of the Starwood chain of hotels. Housekeeping staff was great. The front desk personnel were horrible.
To chill outPosted Apr 18, 2017 on Hotels
Just a quick get away, rest away from the phone
Posted Apr 10, 2017 on Hotels
Horrible experience. The Bed was so uncomfortable and fake
by A verified traveler from Spring Valley, NY
Not pleasePosted Apr 7, 2017
I must say I was surprised by the condition of the room I can understand wear and tear but the mystery stains on the carpet and furniture was crazy. I know they're renovating but this room needs to be out of order for a major overhaul. Pleasant staff but that room will deter me from ever staying or recommend to other ppl...