Ratings based on 706 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Conway, Ar

Wonderful place to stay!

Posted Jul 25, 2016
Pros: The full kitchen and the patio attached to the room.
Cons: I did have a hard getting to sleep due to people around us making quite a bit of noise but that is not the hotels fault.
Location: Restaurants and shopping everywhere you turn, its right in downtown!
We only needed to stay one night but I wish it had been longer! Super friendly staff and clean rooms. Loved that the rooms all have a full kitchen in them and the patio area for each room was a plus. The way the hotel is set up makes you feel like you are tucked away in a resort instead of a hotel in downtown! The pool was clean and inviting and they even had a basketball court by it. The rooms look more like a town houses then a hotel, very cute!
Comment from Hotel Management
Aug 4, 2016 by Tiffiany, Hotel Management
Amber, Thank you for taking the time to review our property. I am glad you enjoyed your stay with us. I have passed on your kind words to my staff. I am sorry you had a hard time getting to sleep but I hope your next stay is quiet like it should be. We always strive for a clean and inviting pool and I am glad you got to swim while staying here. We hope to see you again soon!
3 out of 5
by A verified traveler from festus . mo

Posted Jul 22, 2016
Cons:
Reserved a smoking room and received confirmation for one. When I arrived I was informed their were no smoking rooms left.
Comment from Hotel Management
Aug 23, 2016 by Tiffiany Gann, Hotel Management
Al, thank you for writing a review about your stay. I would like to apologize for the issues that you had with checking in. I have talked with my front desk staff to ensure this does not happen again. I hope the next time you are in town, you stay with us.
4 out of 5
by A verified traveler

Posted Jul 16, 2016
Ruime kamer met compleet ingerichte keuken. Zeer uitgebreid ontbijbuffet
Comment from Hotel Management
Aug 10, 2016 by Tiffiany, Hotel Management
Thank you for taking the time to review us. I am so glad that you had a chance to enjoy our breakfast. We hope to see you soon!
5 out of 5
by A verified traveler

Home Away From Home

Posted Jul 2, 2016
Kitchen stocked w/dishes, etc., fireplace in front of couch, that's all I need. Reasonable rates, excellent location.
Comment from Hotel Management
Jul 2, 2016 by Tiffiany, Hotel Management
Traveler, Thank you for the review! I am very happy to hear taht you enjoyed your stay! Can't wait to see you again!
3 out of 5
by A verified traveler

It was okay.....

Posted Jun 26, 2016 on Hotels
The beds in our room were full size and were in need of being replaced. It was difficult to get comfortable with my 6 ft tall hubby taking up most of the bed. They only had two pillows per bed and they were so soft they'd go flat. Our room was crowded between the 5 of us and the beds etc. The breakfast room was too small for the number of people who were using it while we were there. This place has a lot of potential just needs to be updated etc.
Comment from Hotel Management
Jul 2, 2016 by Tiffiany, Hotel Management
Traveler, Thank you for taking the time to write a review. I have made note of all of your concerns to discuss with my boss. I hope that the next time you are in town you will stay with us again.
5 out of 5
by Sheri from Roxana,Il

loved this hotel. .

Posted Jun 24, 2016 on Hotels
nice little suite, specially for an extended stay, nice little kitchen and sitting room. have already booked it again
Comment from Hotel Management
Jul 2, 2016 by Tiffiany, Hotel Management
Sheri, Thanks for the kind words! Can't wait to see you again soon! Safe travels!
5 out of 5
by Alison from Shawnee, KS

Family-friendly hotel!

Posted Jun 20, 2016 on Hotels
We loved our little suite! The size of the room was like an apartment, with a full kitchen and great privacy - ideal for our family. The feel of the hotel is like an apartment complex, too, with friendly staff and other guests, and a super secure location off the beaten path but close to the highways and all the shopping you could think of. It was ideal for our weekend trip, and I'd book it for a longer stay gladly.
Comment from Hotel Management
Jun 24, 2016 by Tiffiany, Hotel Management
Alison, Thank you for your kind words! I am happy to hear that your stay was good! I hope the next time you are in the area you will stay with us again!
3 out of 5
by A verified traveler

Posted Jun 14, 2016 on Hotels
Comment from Hotel Management
Jun 24, 2016 by Tiffiany, Hotel Management
traveler, Thank you for taking the time to rate us. I hope that the next time you are in the area you will stay with us again!
4 out of 5
by Stephen

Posted Jun 13, 2016 on Hotels
Comment from Hotel Management
Jul 19, 2016 by Tiffiany, Hotel Management
Stephen, thank you for taking the time to rate our property. We hope to see you next time you are in town!
4 out of 5
by A verified traveler

Good experience!

Posted Jun 13, 2016 on Hotels
We are a large family on a budget. The Arbor Suites was terrific for us because their rooms were large enough to comfortably sleep our whole family, plus they had a full kitchen. The staff was very friendly and helped accommodate all of our needs. The room was clean, complimentary breakfast fresh. I was impressed at the "courtyard" feel to the outdoor space between the units - they had a nice place to socialize and even a grill. However, the rooms were not as modern as some other hotels, but if that's something that doesn't bother you, then I would recommend this hotel. Very close to shopping and convenient location overall!
Comment from Hotel Management
Jul 19, 2016 by Tiffiany, Hotel Management
Thank you for taking the time to review our property. I have passed your kind words onto my staff. We hope to see you and your family again next time you are in Springfield!