Ratings based on 1,856 Verified Reviews

4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Sep 18, 2017
Hotel didn't work and was pretty much broken the whole weekend. Told the front desk, and the manager had the nerve to tell me to hold it down longer. Really? After waiting for maintenance, since he wasn't in yet, he was a nice man and fixed it. While chrcking out the same manager lady said that it was another maintenace mans fault?
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 17, 2017
Breakfast area was and warm but everything else was great.
4 out of 5
Recommended
for Everyone
by A verified traveler from Austin, TX

Very nice staff; good breakfast.

Posted Sep 17, 2017
Pros: See above
Cons: Decor and color schemes somewhat 1980's.
Location: Lakepoint Grill is excellent!!!
Front desk and breakfast staff very welcoming and friendly on a consistent basis.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Florida

Nice location

Posted Sep 16, 2017
Pros: Its location
Cons: N/A
Location: Hiking trail about 5 minute driving distance.
Its a nice location, Its near restaurants, bars, gas stations, college and about 5 minutes from the sangamon valley hiking/biking trail. A beautiful Trail.
4 out of 5
Recommended
for Everyone
by A verified traveler from san fernando. ca

Clean reasonable

Posted Sep 15, 2017
Nice hotel and a wonderful restaurant next door. But needs more open space in breakfast room.
Comment from Hotel Management
Sep 16, 2017 by Vidhi, Hotel Management
Dear Guest, Thank you for you nice feedback.We look forward to seeing you soon again. Vidhi
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great staff

Posted Sep 11, 2017
Loved our stay in Springfield. Staff were very pleasant and helpful.
Comment from Hotel Management
Sep 11, 2017 by Vidhi, Hotel Management
Dear Guest Thank you for your feedback.we are glad you had a great stay and we look forward to seeing you soon. Best wishes and Best Regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Denton, TX

Very good hotel

Posted Aug 31, 2017
We stayed with our 4 year old twin grand daughters. One of them is frightened of elevators. We were given a ground floor room that was a very short distance from the breakfast area. All of the staff we encountered were very helpful and courteous.
Comment from Hotel Management
Aug 31, 2017 by vidhi, Hotel Management
Dear Guest Thank you so much for a great review. We are glad we were able meet your need and exceed your expectations. we look forward to seeing you again.
5 out of 5
Recommended
for Families
by A verified traveler from Lake Mills, WI

Eclipse2017

Posted Aug 29, 2017
Pros: Location
Location: So many Abe Lincoln related sites. Very educational
Booked this room, in Springfield, because of the Eclipse, in Carbondale, IL. The hotel provided a great location to stay, after visiting the Lincoln Home - National Historic Site. They had a great pool, rooms were clean, beds comfortable and breakfast buffet filled w/plenty of food. (Did miss having "butter" available, for waffles/toast, etc.. I'm from Wisconsin though....)
Comment from Hotel Management
Aug 31, 2017 by Vidhi, Hotel Management
Dear Guest Thank you for your 5 star feedback.We strive to meet or exceed your expectations and we are glad we were able to.We look forward to seeing you again soon
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel Springfield area

Posted Aug 28, 2017
The hotel was nicely kept and the staff was exceedingly helpful. We needed to check in early (12:30 pm) together ready for a 2:00 wedding. They scrambled to get us in early. Very friendly staff. Only downside was the hot tub was not working.
Comment from Hotel Management
Aug 28, 2017 by Vidhi, Hotel Management
Dear Guest Thank you for kind words and strive to meet or exceed your expectations.I understand that hot tub was not working unfortunately one of the smallest piece of machinery broke and we have just now repaired it.Please accept my apologies and we hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2017
Very nice staff, room, and breakfast. We would gladly stay there again.
Comment from Hotel Management
Aug 27, 2017 by Vidhi, Hotel Management
Dear Guest Thank you very much for such kind words.We have a team of dedicated staff that wants to makes sure your stay is as pleasant as possible We hope to see you soon, Warm wishes and best regards. Vidhi