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Reviews of Baymont by Wyndham Springfield IL

2.5 out of 5
Baymont by Wyndham Springfield IL
5871 S Sixth Frontage Rd, Springfield, IL

Reviews

5.6
Rating 10 - Excellent. 142 out of 1003 reviews" "
Rating 8 - Good. 192 out of 1003 reviews" "
Rating 6 - Okay. 171 out of 1003 reviews" "
Rating 4 - Poor. 238 out of 1003 reviews" "
Rating 2 - Terrible. 260 out of 1003 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Yolanda

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Furniture is antiquated, never any breakfast, bed is hard.
Stayed 2 nights in Apr 2024

4/10 Poor

John

Disliked: Staff & service, amenities, property conditions & facilities
Pool and hot tub not working. No breakfast being served. 80 dollar CASH deposit required to check in. Jetted tub faucet was so slow i quit trying to fill tub after an hour. Then had to manually hold drain open to empty the tub. Tv remote did not turn tv on and off or control the volume.
Stayed 2 nights in Apr 2024

6/10 Okay

Gerry

Disliked: Property conditions & facilities
No breakfast Indoor Pool closed
Stayed 2 nights in Apr 2024

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities
They have a 2 signs up that say, "not serving breakfast, sorry for the inconvenience" and "pool not working". Both were advertised in Expedia and they also forced me to pay a $80 cash deposit in addition to paying Expedia. I really am going to seek out a refund for this horrible experience and report them to better business bureau
Stayed 1 night in Apr 2024

6/10 Okay

Angela

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was pleasant and it was very clean, but inconvenient as you had to have a cash deposit, no pool, and no breakfast and to get the deposit back you had to go and find a worker to check the room first.
Stayed 1 night in Apr 2024

4/10 Poor

Joe

Business traveler, Traveled with partner
Disliked: Staff & service, amenities
The check in clerk was rude. They required an $80 CASH deposit which we were not informed of. There was no breakfast served which was supposed to be available. At Check out we had to wait for them to go up and inspect our room before they would return our $80, The morning clerk was at least courteous.
Stayed 1 night in Apr 2024

2/10 Terrible

Debbie

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
no breakfast as advertised and pool was out of order. the maintenance was horrible!!
Stayed 1 night in Mar 2024

2/10 Terrible

Larina

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cash deposit only, pool out of order, place smelled, wanted to cancel was told to call the next day, when called no one answered, staff unpleasant and looked dirty, no continental breakfast like advertised. Just very terrible experience.
Stayed 2 nights in Mar 2024

2/10 Terrible

rodolfo

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing the swimming pool and the Jacuzzi was out of service no breakfast the room has mosquitoes and smells
Stayed 1 night in Mar 2024

4/10 Poor

Steve

Disliked: Staff & service, property conditions & facilities
Customer service needs to be improved
Stayed 7 nights in Mar 2024

2/10 Terrible

Stephanie

Traveled with group
Disliked: Amenities, property conditions & facilities
Where to begin...first, nothing that was listed on Expedia was true when we got to the property. There was no breakfast, no pool, no $100 charge card deposit, and they said I hadn't already paid for the room when I had. They made me pay them $80 CASH for a room deposit and give them my credit card for the room charge. The lady at the desk couldn't explain anything; she just kept repeating that everything was hotel policy. She gave me a sheet to explain hotel policy, but wouldn't let me keep it or read it - she made me sign it and hand it back to her. What good is that? The whole property is old and run down and beat up, and looks nothing like the website photos. The photos are clearly stock photos. The room was old and broken and beat up (but it WAS clean). The bathroom faucet was loose and floppy, the TV remote didn't work, the AC/heat unit ran but didn't actually work, there were very few outlets and none where you need them, the bathroom caulk was dirty and chipped, etc. If it hadn't been late at night and the middle of a storm, we would have left.
Stayed 1 night in Mar 2024

2/10 Terrible

david

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked it because the ad on this site said it had a pool, a hot tub and free brekfast. They offered NOT ONE of these things! The facility was run down, dirty and smell like marijuana throughout the motel. And the had the GALL to demand an $80 cash damage deposit at check-in. Worst online booking I have ever made!
Stayed 1 night in Mar 2024

4/10 Poor

Clint

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

2/10 Terrible

Tim

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
They advertised free breakfast and when I checked in the front desk told me that they don't serve breakfast. One of the staff members said that they had not served breakfast for a while. If this is the case, the management needs to remove this from their description. They don't tell you in advance that you have to give them an $80.00 cash security deposit when you arrive. They will not let you use a credit card or debit card for the deposit. Cash ONLY! Luckily, I had cash on hand. Over my career, I have stayed in thousands of hotel rooms. This is one of the worst properties that I have stayed in.
Stayed 1 night in Feb 2024

2/10 Terrible

nancy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They offered free breakfast and pool and did not have either one, did not give a discount. Needed a cash deposit in addition to payment.Property is very run down, will never stay there again.
Stayed 1 night in Mar 2024

2/10 Terrible

Vinny

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was never there. Thy took a $80 cash deposit and told me to collet it when I checked out. Well I waited an hour for someone to come to the front desk at 5am and never they never came. Sign said be back in 15 min. So now I’m out $240 for the two nights and $80 deposit. Worst experience with a hotel I’ve had ever.
Stayed 2 nights in Mar 2024

2/10 Terrible

Donna

Traveled with partner
Do not stay at this hotel. They charge $80 for a damage deposit. They had no pool available, no breakfast and we had to wait 2 hours to checkout because no one was at the front desk first thing in the morning. Our room was clean, but that is the only good point.
Stayed 1 night in Mar 2024

4/10 Poor

Perry

Traveled with family
Disliked: Property conditions & facilities
No breakfast when clearly stated breakfast included. No pool, when stated pool included. Cash deposit required, no credit card. Rooms were trashed and had to beg to get another room. Room had bed torn up and mattress on the floor. Also all bedding wadded up on the floor. Tv doesn’t work. Tried to cancel reservation due to all these issues and was not allowed to cancel. Seems sketchy and in safe. Not happy we couldn’t reach Expedia for a resolve to this either.
Stayed 1 night in Mar 2024

2/10 Terrible

Kristin

Traveled with family
Disliked: Amenities, property conditions & facilities
This property is falsely advertised on their Facebook page and through Expedia. The hotel boasts breakfast and pool, but both haven’t been offered for months. The breakfast is no longer served and the pool hasn’t been working for months. The most disturbing thing is asking your guests for an $80 cash deposit. This isn’t listed on their website through Expedia or corporate. After paying in full through Expedia, why do I need to give a cash despoit and why do you need my card? The property is severely run down. Broken lampshades, light didn’t work in lamp, stains all over the walls, ripped mattress covers, the air conditioner was filthy full of debris and food. I could not wait to get out of here and we checked out before 7:00 AM. The pictures on the website of the lobby look nothing like the property. The clientele was also disturbing. I’ll never stay here again and I’m severely disappointed in my booking. Corporate needs to step in to the practices being done here.
Stayed 1 night in Mar 2024

2/10 Terrible

Sue

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is run down and very shabby. A refund is in order due to the fact that I phoned the hotel in advance to be sure a working pool was onsite and breakfast was provided (two of our standard requirements). Was told yes to both. However upon checkin was told breakfast is not currently being served and the pool is not open. This is totally unacceptable.
Stayed 1 night in Mar 2024

2/10 Terrible

Lori

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was the absolute opposite of what was advertised. The pool was closed & they were not seving breakfast. The floors were stained and dirty, the elevator smelled like smoke, in fact there was a nasty smell throughout the entire hotel. The previous occupant of the room had left articles of clothing in the room, the coffee maker still had grounds in it...I could go on and on. On top of all that, even though we had a reservation & had paid by credit card, they required an $80 cash deposit! I would NOT recommend this hotel!
Stayed 1 night in Mar 2024

6/10 Okay

Tyrone

Traveled with family
Disliked: Amenities, property conditions & facilities
The Hotel does not serve breakfast as advertised… The Hotel rooms do not look like the rooms on Expedia… I couldn’t even buzz the front desk from my room cause the phone cord was missing to connect the handset… I tried calling with my cell phone to get WiFi code and no answer… I gave it a 3 overall cause I didn’t see any bugs and the room was clean just run down as hell… I gave a 4 cause there is a McDonald’s right next door…

2/10 Terrible

Artria

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool was closed and there was no breakfast as both were advertised when booking. There were also bedbugs in my hotel and I am still awaiting a refund after not even staying a full night to the the infestation. I have pictures with proof as well.
Stayed 2 nights in Mar 2024

2/10 Terrible

Barbara

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady checking me in told me we could not stay there because I disrespected her. If there was any disrespect it was her to me. I said maybe I should stay somewhere else where the check in person was nicer and she said you should. We don’t want you here so I left. Also no breakfast which was advertised and no pool and she wanted a cash deposit if $80 cash which I did not have. What a terrible way to run a hotel. I will never stay at a Baymont Hotel again.
Stayed 1 night in Mar 2024

4/10 Poor

Yolanda, Charleston

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very run down,needs alot of maintenance. Refrigerator does not keep things cold, musty smelling.Only 1lamp worked in room,no other light bulbs in lamps.The drain plug was laying in the sink.T.V. remote would not work. Manager on duty was not a pleasant person when checking in- not sociable.ice machine broken no breakfast,and no pool. Outside of building needs cleaned up.
Stayed 1 night in Mar 2024

8/10 Good

PAUL

Liked: Cleanliness
Disliked: Amenities
Pool is closed and no breakfast were the first words I heard upon checking in at 2:15 am. Then a $80.00 cash fee was needed in order to check in. This time the fee was returned upon check-out.
Stayed 1 night in Feb 2024

4/10 Poor

Phillip

Traveled with partner
Disliked: Amenities, property conditions & facilities
They dont say anything aboout the pool being closed and they stopped the breakfast. You also have to pay 80 to 100 dollars in CASH ONLY before you can check in. Plus you have to pay per pet and if you smoke. I spent more on the deposit than on the room. The sheets dont fit the beds. Stand holding the microwave was broken. They used grey tape to fix a hole in the tub. Over all very disappointed with my stay.

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Roshelle

Liked: Cleanliness
Disliked: Staff & service
Front desk staff were just very rude and unpleasant
Stayed 1 night in Feb 2024

4/10 Poor

Corey

Traveled with family and small children, Business traveler
Disliked: Staff & service, amenities
The room was dirty. Sheets not changed, cigarette butts in the couch. Ghetto-acting staff yelling at customers. $80-100 CASH deposit for your room. I would skip this one.
Stayed 1 night in Feb 2024

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

roberto

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is decently clean but the front desk person is awful, not helpful at all and even rude. They charge a $80 cash deposit (that nobody lets you know until you are there), the pool is closed and there’s not breakfast “at the time”.
Stayed 2 nights in Jan 2024

4/10 Poor

Angela

Traveled with partner
Disliked: Staff & service, property conditions & facilities
I Liked Our Room It Was Really Nice. The Pool Or Hot Tub Wasnt Open. I Was Mad About That.Also No Breakfast. That Really Made Me Mad
Stayed 1 night in Jan 2024

2/10 Terrible

Krzysztof

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving, they inform us that pool is closed and there will be no breakfast, they asked us to give them $50 cash deposit
Stayed 1 night in Jan 2024

2/10 Terrible

Travis

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Website shows early check-in as one of the amenities. It also shows a hottub, indoor pool and hot breakfast. These are all features we searched for because we had a sporting event in the morning and evening and had a small window to check in. We arrived at 1pm and walked in and lobby was dark and dirty. There was a sign on the counter that said “back in 15 minutes” when I waited at the counter the desk clerk poked her head out of a dark room. I asked if we were able to check in and she rudely said “nope, check in is at 3pm” I explained we were between events and asked if there were any exceptions since the website says early check in was an option - she again said “no, nothing can be done before 3pm” and then went back behind the wall. My husband came in after and asked to use the restroom and she said no, guests only. He explained we were coming to stay later and she said the men’s restroom was out of service and he was instructed to use the women’s. While we waited we saw a sign that said breakfast wasn’t going to be available and the pool and hottub were closed. You would be better to just close this hotel branch. With everything in disrepair and unclean -I can only imagine what the rooms looked like. We cancelled and have requested a refund. This was all sorts of false advertising, and terrible service.
Stayed 1 night in Jan 2024

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude service at check in, hvac didn't work was 80 in room all night, door handle to bathroom off so couldn't close door, shower didn't function properly, TV didn't work. Overall a very bad hotel. If I hadn't used rewards and already payed with a no cancellation charge I wouldn't have stayed
Stayed 1 night in Jan 2024

4/10 Poor

Monte

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Agenda
The staff were angry and seemed to have an agenda, and it lasted all the way through our three night stay, I would avoid this property at all costs unless you’re in a bind. This property’s reviews were misrepresented online and at their front desk. Excessively disappointed all the way around.
Stayed 3 nights in Jan 2024

2/10 Terrible

Brandon, Walworth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Round toilet seat attached to low level extended length toilet. Clerk was shocked at this. Like sitting on floor. No Kleenex in room. Penny sized bars of soap for shower and sink. Had to let hot water run for extended period of time before it came out of faucet. Ice machine out of service on my floor. No non rolling chair to sit on to remove/ put on shoes. ( important to seniors). TV remote didn’t work. Wires to TV scattered on floor. Bed and pillows just ok. Hard shelled BUG the size of a quarter crawled across wall near ceiling. Only chair in room had rollers and my wife had to hold it steady so I could try to climb on it in order to swat it with a towel (the only thing available). Was not allowed to register before giving an $80 CASH deposit for the night. My credit card was not acceptable for that.
Stayed 1 night in Dec 2023

4/10 Poor

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Shermsgirl

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel requested a $80 cash only deposit. Most hotels don't want to deal with cash at all. I found this sketchy. When we got our room, the ceiling was falling down. There was no free breakfast as promised and the pool was also closed. We ended up leaving it was that bad.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort
Pesima habitacion y servicio
La habitacion estaba toda destrozada, el vanity no se iba el agua, hay demasiada bulla ya que esta cerca de la calle. Te piden deposito de $80 y no aceptan pagos del deposito con tarjeta, solo cash.. Te hacen que uses el mismo atm que ellos tienen ahi para que pagues un fee de $3
Stayed 1 night in Dec 2023

4/10 Poor

Janet

Disliked: Property conditions & facilities
Check in required a large cash deposit that we knew nothing about. The room was sparse and very run down. Bed was ok . No breakfast, no pool
Stayed 1 night in Dec 2023

4/10 Poor

Paul

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT AS ADVERTISED
King suite advertised sleeping for 5. Hide-a-bed had broken springs. We requested rollaways to replace that. THEY had broken springs! We requested another room. They could not do that. Neither the advertised breakfast or swimming pool were available. I previously liked this hotel. Never will risk it again.
Stayed 1 night in Dec 2023

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reservation showed breakfast was included. When we chexked in they said that it isn't something they offer anymore. They couldn't even discount the stay to make it right. The pool was closed as well.
Stayed 1 night in Dec 2023

6/10 Okay

Amy

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The facilities were acceptable. However, there was was the tiniest bar of soap ive ever seen, tge blow dryer didnt work, but most importantly dont advertise you have a free continental breakfast if you don't. There was literally a loaf of walmart white bread and one moldy orange. Thats it. No cereal, milk, oatmeal, bagels coffee, juice.. nothing but a loaf of bread and 1 single moldy orange....i have photos
Stayed 1 night in Nov 2023