Ratings based on 44 Verified Reviews
2.9 Room cleanliness
2.3 Service & staff
2.6 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
Owner is rudePosted Jan 6, 2017 on Hotels
Ghetto hotel for what they charge. Lady who owns the place is rude.
by A verified traveler
Hotel did not have my PREPAID reservationPosted Aug 8, 2016
I was asked for feedback from Expedia by email on Aug 1. Not doing a second one. Maybe I am beginning to see why the hotel didn't have my reservation. Very disappointed in this whole transaction.
by Heather C from Carthage
Do not stay here!Posted Jan 27, 2015 on Hotels
They had no iron. When I asked how long it takes for the room to heat up, since it was very cold in there and below freezing outside, he said "No one has ever complained about that room before. Nobody means nobody." He then sent a space heater with me to take back to the room. The walls were cinder blocks, the window unit blew hot then cool air when it was on the highest heat setting. Everything was mismatched and the bathroom was in rough shape. WILL NEVER STAY THERE AGAIN!!! Horrible!!!
by A verified traveler from Arkansas
nice looking room-disappointing service/amenitiesPosted Dec 13, 2014
Pros: the room was clean and surprisingly, recently upgraded.
Cons: service: mistaking nonsmoking for smoking and STANDING OUTSIDE IN FREEZING TEMPS IS UNACCEPTABLE! room: (see above experience)
Location: the only plus about this is that the facility is near the Springfield airport... we will NEVER prepay via EXPEDIA again!!!
manager was informed I'd be checking around 9 PM. the office was closed; however, the manager had me conduct checking (forms/etc) through a window in the wall - he in the warm office and me standing in the freezing temps outside!!!!!!!!!!!!!!!! I mean; REALLY???? we requested a nonsmoking room but the room assigned had too much smoke to stay in so stood in the cold again and requested another room... next room was very nice in appearance EXCEPT first use of the commode and it backed up! ....also, microwave did not work properly.,., AND there was no channel guide for the TV.............. as the room was prepaid through expedia - we felt we had no choice but to stay.... we learned to NEVER book or prepay through EXPEDIA again; further, we will advise all friends/relatives to avoid a situation like this again!
by A verified traveler
Great for a one night stayPosted Aug 16, 2014 on Hotels
We were flying out of springfield the next morning and needed a good night sleep. Well, we got one. Nice enough for a one night sleep
by A verified traveler
worst place we have ever stayedPosted May 27, 2014
Pros: nothing if we could have had another choice close be we would have left
Cons: not recommend it to any one
no inter net rude people, run down rooms no hot water and so on
by Lorie Collier-Allen from Sherman, TX
Posted Dec 27, 2013 on Hotels
was very impressed with office staff and cleanliness of the hotel and the room. Very comfortable and affordable. Very roomy
by Out of Town Visitor from Texas
I felt like I was in a prison cell.Posted Dec 2, 2013 on Hotels
I was not satisfied. When I got there, I had to check in through a side window and was handed a key and said basically to go find my room. When I got into my room, it's all cement. I stayed during the winter and I don't think those rooms could ever possibly heat up. I called the front desk to see if it could get warmer, but they never answered. I finally got the heat to turn on about 45 minutes later and it never warmed up the room. Also, there's no closet and no overhead lighting really. It's also very loud with outside noises.
by Merlin from MIlwaukee, WI
Posted Nov 22, 2013
Pros: Located near my travel route.
Cons: All of the items described above.
Disappointing from the outset. No TV channel guide available in room or in Office. Unable to watch any Cable News Channels. Room was clean, but electrical outlets need repair or replacement. Difficulty turning the bedside lamp on or off. No hot water in bathroom.
by Angji from Kansas City, MO
Got what I paid forPosted Nov 19, 2013
Pros: Price? Maybe?
Location: It was more than 10 minutes away from the convention center and not near anything that I could tell.
This wasn't the worst hotel I've ever stayed in. It was fairly clean. It seemed quiet. It was just old and cheap. There was an occasional smell that I would get while lying in bed. I checked for bedbugs and didn't find any. The hot water took forever to get hot. I literally had to turn the knob two and a half rotations for any hot water to show up. I wouldn't stay there again if I could help it but it was a last minute purchase for a convention in a small town.