Ratings based on 511 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Eastern PA

R&R and down time between model RR show days

Posted Feb 1, 2016
Pros: Everything!
Cons: Add hot chocolate to breakfast.
Location: Great spot between good cluster of eating places and Eastern States Exhibition bldg.
Nothing bad to say. Place and stay was great on all accounts. Excelent breakfast. Just enough variety for us. Super great comfy bed. HD TV to relax by.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service and friendly staff

Posted Jan 28, 2016
We recently had to travel to Springfield for a funeral and stayed in your hotel. The front desk was very friendly and helpful. Hotel clean, beds comfortable and great pillows. I would suggest adding an extra blanket in the closet for those guest that get cold. My niece was looking for one and this might be something others need, too. Thank you for a clean, comfortable hotel for our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Somers, NY

Immaculate rooms, super close to Big E

Posted Jan 18, 2016
Pros: Clean, comfortable, & convenient .
Cons: Microwave in the room.
Location: Big E events
Very reasonably priced, comfortable brand new mattresses and bedding in our room, immaculate- cleaning staff truly superior. Nice basic breakfast with good coffee, WiFi speed was variable, Ask for room in lower number on each floor closer to the river then the road. Some road noise could be heard in room but died down after 9:00. Very efficient friendly staff. Looked like a nice big pool closed for the season, more then adequate fitness room. 2 double bed room might be a bit small for four adults.
3 out of 5
by A verified traveler

Decent stay

Posted Nov 16, 2015
Overall it was fine. Nothing fancy. Clean. The continental breakfast consisted of stale bread, stale English muffins, pressed egg patty and sausage.
5 out of 5
Recommended
for Business Travelers
by Susan from Brewster

Good choice!

Posted Nov 3, 2015 on Hotels
Hotel staff were all friendly, helpful and professional. Hotel was clean and comfortable.
4 out of 5
Recommended
for Business Travelers
by John from Syracuse NY

A Great deal...

Posted Oct 30, 2015 on Hotels
The service here was great. They were friendly, helpful and willing to share local places to eat and shop, unlike some places we have visited. The Hotel was clean and the rooms comfortable.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Oct 29, 2015
Pros: Convience
Cons: Breakfast
Efficient hotel. We needed a nice place to stay for a stop over on a longer trip and this fit the bill.
4 out of 5
Recommended
for Families
by A verified traveler

Nice city, Springfield, MA

Posted Oct 27, 2015 on Hotels
We visited with family, also the Basketball Hall of Fame Museum, a restaurant called "Plan B" at the museum, very excellent food, highly recommended.
2 out of 5
Recommended
for Business Travelers
by Susan from York PA

Small rooms

Posted Oct 27, 2015 on Hotels
Rooms were very small.
4 out of 5
Recommended
for Families
by Cristina from St. Paul, MN

Nice hotel

Posted Oct 23, 2015 on Hotels
There was one thing that bothered us during our stay: the strong chemical smell in the lobby, elevator and hallways. Everything else was great, the room was spacious and clean , staff was very nice, good location, free breakfast.