Studio Suite, 1 Queen Bed | Desk, laptop workspace, iron/ironing board, free WiFi
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Reviews of Candlewood Suites Springfield North, an IHG Hotel

2.5 out of 5
Candlewood Suites Springfield North, an IHG Hotel
2501 Sunrise Dr, Springfield, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 259 out of 418 reviews" "
Rating 8 - Good. 92 out of 418 reviews" "
Rating 6 - Okay. 37 out of 418 reviews" "
Rating 4 - Poor. 12 out of 418 reviews" "
Rating 2 - Terrible. 18 out of 418 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable beds, spacious rooms, convenient location, friendly staff, great for pets.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lacy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was perfect!! Totally soundproof as well considering my three year old isn’t exactly quiet lol. Would definitely stay here again.! Front desk staff was wonderful, super nice, and great attitudes!
Stayed 2 nights in Mar 2024

10/10 Excellent

Cody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for WWE event and the staff here was great. Very nice. Hallways were clean and the dinning options literally are in the parking lot. Great place to stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Brandie

Liked: Cleanliness, staff & service, property conditions & facilities
This was our third stay at this location and we’ve had an A experience each time.
Stayed 1 night in Mar 2024

6/10 Okay

Ricardo

Stayed 1 night in Mar 2024

10/10 Excellent

Fredicia

Liked: Cleanliness, staff & service
It was not set up for in room meals or lighting for makeup and dressing. The full length mirror was ill placed. The coffee maker was too big for the service area and had to be pulled almost off counter to set up and use. Just expected more suitability for long term stay. Otherwise was great
Stayed 4 nights in Feb 2024

10/10 Excellent

Allison

Stayed 1 night in Feb 2024

10/10 Excellent

corey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was top tier. Clerk stated that they dont normally rent to locals due problems in the past. But took care of me and my family due to extreme temperature that caused my family to have no heat and no water due to busted pipes. My family and I were so thankful.
Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Last minute wonderful option!!
Stayed 1 night in Jan 2024

10/10 Excellent

shiron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kwjuan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Emanuel

Stayed 4 nights in Dec 2023

10/10 Excellent

Emanuel

Stayed 3 nights in Dec 2023

2/10 Terrible

Kurt

Business traveler
Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Lisa

Disliked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Great location for the work assignment I had in Springfield. Surprised that I had to pay for breakfast. The last Candlewood had complimentary breakfast, but I still really enjoyed the stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Our room was clean, spacious, and comfortable. The whole place was well-cared for and looked current. It was a very good experience.
Stayed 1 night in Nov 2023

8/10 Good

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The studio that my husband and i stayed in was nice.
Stayed 1 night in Nov 2023

2/10 Terrible

David

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Prepaid pet friendly as i have several times before. Check in was fine, asked for card incase theres any incidentals as usual (which there were not). The next morning noticed I had a $75 change to my credit card. Mentioned it at check out, thinking i would be told it was just a hold and would be credited back, but the guy said it was the 1 night pet fee....which would have brought my total to $175 for one night which is ridiculous, especially since they dont even have a breakfast included. He asked " didn't they tell you about the pet fee and charging your card when you checked in" I said no, I would have never paid that much to stay at this very average location. He just said oh, ill have to talk to them about that. Illegally charging my credit card without permission, and that's all i got. Will not be staying at an IHG property again
Stayed 1 night in Nov 2023

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds and pillows were so comfortable!! I have a very hard time sleeping in hotels normally, but not at your hotel! Staff was friendly we had a great stay thank you! Will be using Candlewood again in the future
Stayed 3 nights in Nov 2023

2/10 Terrible

Karen

Stayed 1 night in Nov 2023

2/10 Terrible

Angelica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean & friendly staff
Stayed 4 nights in Oct 2023

2/10 Terrible

Exyzlonia

Traveled with family and small children, Traveled with group, Traveled with family
I booked this room 6 days in advance and i waited 30 mins just to hear that i cant get the room i resevered becasue i am a local. They should tell people that. The lady at the front desk says i dodnt enter my address. That is false i have had expedia for years. I finally 2nated to get back to using it and this happens. I was hurt and discouraged, that was my daughters birthday party room. I have never experienced this and i am highly disappointed.
Stayed 1 night in Oct 2023

10/10 Excellent

Norman

Stayed 1 night in Oct 2023

6/10 Okay

Cassondra

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Looked like an upgraded red roof inn
Stayed 1 night in Oct 2023

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Delicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Cindy

Stayed 1 night in Oct 2023

2/10 Terrible

Daniel

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Terrible sound proofing
The room was directly across from the elevator, the sound proofing is so terrible I was wok up at 1am, 2am,4am5am, 5:30, 6am, 6:30,7am and so on, every time someone had a conversation while waiting for the elevator it was so clear I couldn’t hear there entire conversation I had a terrible nights sleep
Stayed 1 night in Sep 2023

10/10 Excellent

A.j.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert

Stayed 2 nights in Sep 2023

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

R K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay for a week
Room was great, functional. On site food is always a plus (which you don’t have) but kitchen-equipped room off-sets that. Fitness room pretty good. Laundry facilities great. Room keys a disaster. At least 1-2 trips daily to get room keys reset. I carried two at all times because one was often dysfunctional.
Stayed 7 nights in Sep 2023

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Nia

Stayed 1 night in Sep 2023

4/10 Poor

SHAMA

Stayed 1 night in Sep 2023

6/10 Okay

Kim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Ryan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Todd

Stayed 1 night in Aug 2023

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband is in a wheelchair. Everything was perfect, the width of the doorways, the roll in shower, the size of the room. We were impressed also with the size of the kitchinette, the refrigerator and was surprised by the stove top, dishwasher, silverware and pots and pans. We literally had everything we needed and more. We could not have been more pleased
Stayed 3 nights in Aug 2023

6/10 Okay

Lorna

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Matthew

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Tesa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023