Ratings based on 183 Verified Reviews

4.0 out of 5
94% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Lansing, IL

Good location in Springfield

Posted Sep 29, 2017
Pros: Everything There was nothing I disliked.
Really nice and clean hotel. We were upgraded to a King Suite, which was amazing! The pillows and bed were comfortable. There were plenty of towels. And the coffee in the room was really good.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Accomodations

Posted Sep 12, 2017
Pros: Friendly people, comfortable and clean rooms.
Location: Capitol of Illinois with lots of historical things to see.
We were comfortable and felt very much at home. When I return to visit my family in Sringfield I and my wife will certainly want to stay at your Comfort INN. Thank you.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Breakfast nice rooms Terrible shuttle service

Posted Aug 25, 2017
We stayed in East Peoria il. Can't use the indoor pool on hot days the roof is solar heating with no air cerculation ,So it was 100 + degrees in pool area and sliding doors for outside air were stuck shut,even after unlocking them they wouldn't open,so we didn't get to swim, bummer!,so instead we had the hotel take us to a restaurant in town because they have a complimentary van ,but when we called to get picked up no one was answering the phone this went on for 45 mins. Then after finally getting ahold of them it took another 45 mins to get picked up due to front desk lady not relaying message to the pick up person,we we're stranded at restaurant,overall bad experience,we were booked for two days at hotel but left the next morning and went to another hotel,we will never use another complimentary ride again from Comfort In and suites ,side note the Breakfast was outstanding,and hotel room was nice.
Comment from Hotel Management
Aug 29, 2017 by JC, Hotel Management
I am sorry about your experience however we are not that hotel you mentioned. I am sorry to hear about your bad experience during your stay there.
3 out of 5
Recommended
for Everyone
by A verified traveler

Affordable and Convenient

Posted Aug 23, 2017
Hotel was very clean and staff members very friendly. Was very disappointed that the elevator was out of service so trudging my luggage up 3 flights of stairs after hip surgery was not pleasant. But room was clean and inviting, bed was comfortable. Pool & sauna was relaxing after driving long time.
Comment from Hotel Management
Sep 5, 2017 by Joe, Hotel Management
Thank you for taking the time to fill out our survey. I am sorry that the elevator was down and we didn't have a room on the first floor for you. I hope that next time you are in town you will give us another chance. Thank you, Joseph
5 out of 5
Recommended
for Everyone
by A verified traveler from coulterville IL

Posted Aug 18, 2017
Comfort Inn was very nice, neat,and clean. Staff was very friendly. The area was nice and quiet. Would recommend to anyone
Comment from Hotel Management
Sep 5, 2017 by Joe, Hotel Management
Hi Micheal, Thank you for taking the time to fill out our survey. I am so happy that your stay with us was enjoyable. Hope to see you next time your in town. Thank you, Joseph
4 out of 5
by KYUNGME

Posted Jul 20, 2017 on Hotels
Comment from Hotel Management
Sep 5, 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Thank you, Joseph
5 out of 5
by George

Better than Hotel room, You get a full apartment !

Posted Jul 18, 2017 on Hotels
Great experience on all levels. I arrived in Springfield very early in the morning, way before normal check in time, however the staff worked their magic and got me into a suite & was able to get some rest before my business day started. Had they not gone the extra mile, would have spent the morning napping in my car, which isn't a great way to start the first day of business in town. I love the suites, its just like having an apartment, much better than a ordinary hotel room in my opinion. Beyond the normal hotel amenities you would expect to find, I had a full kitchenette complete with fridge/freezer, stove, dishwasher, sink & microwave, table & counter. A glass sliding door to my patio was a nice touch. The A/C system was great, the bathroom was spotless & modern. In addition, had a nice little living room with couch / office area w/ desk, wifi, USB charging station, total of 2 TV's and a super comfortable bed with plenty of pillows & blankets. The lobby was really nice, breakfast was on time & tasty & the staff always greeted me with a smile when I arrived back after business was done for the day. Although I did not have time to use, there was a pool and gym that was available. I definitely will make it a point to stay at Comfort Inn going forward, if you are looking at this hotel as a possibility, I would definitely stay here.
Comment from Hotel Management
Sep 5, 2017
Hi George, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I am so happy that we where able to get you checked in early and you where please with your room. Next time your in town take so time to rest and check out our pool and spa. Thank you so much for your business and we look forward to seeing you in the future. Thank you, Joseph
5 out of 5
by judy

Great location

Posted Jul 17, 2017 on Hotels
Easy location to get to off the major highway. Great location for local dining and for sightseeing the next day.
Comment from Hotel Management
Sep 5, 2017
Hi Judy, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Thank you, Joseph
4 out of 5
by A verified traveler

Perfect for a quick layover

Posted Jul 16, 2017 on Hotels
Nice pool and hot tub and a nice outdoor sitting area. Reception was great on arrival and when departing. Very good value, lovely selection for breakfast. A real winner!
Comment from Hotel Management
Sep 5, 2017
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Thank you, Joseph
5 out of 5
by Bernice

Best stay ever for families

Posted Jul 15, 2017 on Hotels
This was a weekend reunion. A celebration of my mom's 85th birthday. I had two grand children with me. They are a handful, but comfort inn and their fantastic staff made it a picnic. The breakfast in the morning was the best I have had at any hotel that offers free breakfast. The staff and I do mean all of the staff is so patient and friendly. My little grands ask millions of questions and they were patient and answered them all for them. This will be my place to stay when I am in Springfield again. Thank you so much for your excellent hospitality and the exquisite accomidations. Special props to your front desk staff. They are amazing. My kids loved them and I do too. They have a gift for dealing with small children. Give them a raise. They deserve a big fat one.
Comment from Hotel Management
Sep 5, 2017
Hi Bernice, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I have relayed the message to the front desk staff about there excellent customer service. I think your right that they do deserve a raise.:) Thank you so much for your business and we look forward to seeing you in the future. Thank you, Joseph