Ratings based on 303 Verified Reviews

3.7 out of 5
68% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from NJ

nice clean hotel

Posted Jan 13, 2017
Pros: clean
Cons: water
This is a nice clean hotel tucked in a commercial area. Big issue I had was there is not a bathtub in the entire hotel - just walk in showers with flow restricted shower heads....you need to camp out in the shower to get enough water to wash. I know its probably due to building codes but still the only way to get enough water is to remove the shower head! unfortunately I didn't bring a pipe wrench!
Comment from Hotel Management
Jan 16, 2017 by Howard, Asst. GM, Hotel Management
Thank you for complimenting our nice clean facility. I am sorry that you felt our contemporary showers did not meet your needs. Hope to see you again the next time you are in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from West Springfield

Nice Hotel with a nice pool

Posted Dec 5, 2016
Pros: indoor pool
Cons: the bathroom could have been alittle cleaner
Location: by shopping plaza and a lot of restaurants
nice indoor pool and hot tub; friendly staff and good breakfast buffet
Comment from Hotel Management
Dec 6, 2016 by Howard M, Hotel Management
We appreciate your time to review your recent stay. Many of our guests love our new indoor pool and hot tub. Thank you so much for mentioning our friendly staff and hot morning breakfast. We look forward to having you back! Howard, Asst. General Manager
5 out of 5
by A verified traveler

Thanksgiving

Posted Nov 30, 2016 on Hotels
Our stay was good. We were not in room very much.We visited family. When we were in the room we were comfortable. The free breakfast buffet was pretty good
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
We are so glad that you enjoyed your stay with us over the holiday weekend. Thank you so much for mentioning our comfortable room and great breakfast. Please come see us again soon! Howard Asst. General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Quincy, MA

Nice location to shopping area

Posted Nov 7, 2016
This hotel kinda hidden away from busy traffic roads. I liked it because the area is very quite and calm. Easy to park my car under my window to keep eye on it. The best of all that the west Springfield shopping area and so many restaurants are 5 minutes away driving. Yes, I will stay there again, and will recommend to my friends.
Comment from Hotel Management
Nov 7, 2016 by Mark H, General Manager, Hotel Management
So many of our guests mention the same comments about our hotel being quiet and comfortable yet close to many great shops and restaurants. We can't wait to welcome you back on your next visit.!
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 6, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Oct 24, 2016 on Hotels
pleasantly surprised at the Comfort Inn.
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
It is great to hear that we exceeded your expectations! We look forward to having you back. Mark H General Manager
2 out of 5
by A verified traveler from western Massachusetts

Not up to normal Comfort Inn quality

Posted Oct 21, 2016
Location: Pretty hard to get to and next to I-91 so if on that side of the hotel, get a lot of road noise.
The room was cramped with two queen beds. The breakfast was minimal - not even cream cheese for the bagels or margarine/butter for toast. We felt that we could have done better at a two-star competitor up the street which really surprised us. This was the poorest quality Comfort Inn we have stayed at, ever.
Comment from Hotel Management
Oct 31, 2016 by Mark H, General Manager, Hotel Management
It is always very disappointing to hear when a valued guest is less than satisfied with our property. We often receive great reviews on our facility and our complimentary breakfast. Many of the items you mentioned are a standard and are located in a cooling refrigerator on our breakfast buffet. I am so sorry that they may have been missed or not replenished quickly during your stay. I can assure you that we will be working hard to ensure future guests do not have a similar experience. I only wish we had been the opportunity to correct your concerns during your stay. I encourage you to give us another opportunity to prove our commitment to your satisfaction.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2016
Pros: Choices for breakfast
Cons: Decor is a bit dated
It was ok. Breakfast was good. Off of the main road
Comment from Hotel Management
Oct 18, 2016 by Mark H., General Manager, Hotel Management
We are so pleased that you enjoyed your recent stay and for mentioning our great complimentary breakfast. Hope to see you again soon!
4 out of 5
by A verified traveler

Convenient and clean hotel

Posted Oct 16, 2016 on Hotels
Good place to stay, but beds were to soft. Breakfast was pretty good also. Convenient to restaurants.
Comment from Hotel Management
Oct 18, 2016 by General Manager, Hotel Management
Thank you for your nice review. We are pleased that you enjoyed our great morning breakfast and location close to many restaurants and shops. Mark H., General Manager
4 out of 5
by A verified traveler

It was convenient and clean.

Posted Oct 15, 2016 on Hotels
Room was comfortable; nice place to "crash" for the night. Location was mega-industrial so it was quiet which is good but not a location to walk to see the sites.
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
We are so glad to hear that you were pleased with your recent stay and specifically for mentioning how comfortable and quiet our facility is. Hope to see you again soon. Mark H, General Manager