Ratings based on 273 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Springfield, IL
Great Customer ServicePosted Mar 4, 2018
Close to desirable shopping and restaurants. Room was very comfortable with modern decor. Everything you need in room or on site (Paul Mitchell products A+). Hotel staff very friendly, accommodating and attentive to your needs. Just what my husband and I needed for our anniversary night away!
by A verified traveler from Phoenix, AZ
Comfortable, friendly staff, quietPosted Feb 16, 2018
Pros: I feel safe at this location, the friendly staff and the room was very clean.
Location: There are several restaurants close by, shopping at stand alone businesses and also the mall is close.
I was in Springfield, IL on business and had stayed at Courtyard by Marriott on a previous trip. The room was clean and comfortable, the staff was very friendly. The servers in the Bistro are great. Overall, I would stay again at this hotel.
for Everyoneby A verified traveler from New Jersey
Nice, clean hotel with a poolPosted Feb 12, 2018
Clean, great and friendly staff. This experience redeemed my faith in the Marriott’s ability to put their clients needs first after the dealing with bad customer service at the Downtown Newark NJ Marriott Courtyard.
for Everyoneby A verified traveler from IL
Posted Feb 2, 2018
Very nice hotel. Only quibble is that the elevator is a little slow.
Posted Dec 9, 2017 on Hotels
Posted Nov 20, 2017 on Hotels
Posted Nov 14, 2017 on Hotels
the employees were terrific and helpful but the facility was just okay for the high price
Comment from Hotel Management
Nov 17, 2017 by Manager, Hotel Management
Dear JOYCE, Thank you for taking the time to review the Courtyard Springfield. I'm pleased to hear how much you enjoyed our employees. However, I'm sorry our hotel didn't meet your expectations. If you are ever back in the area, I hope you will give us another chance. Sincerely, Nathan B. General Manager
by A verified traveler from springfield il
needs improvementsPosted Nov 6, 2017
vanity is too small and outside the bathroom. Electrical outlets are too loose to hold when plugging in items to charge. Rooms key's didn't work on second day. Had to get new ones Requested a room with balcony ended up on the ground floor. Handicapped bathrooms should have higher toilets
Comment from Hotel Management
Nov 10, 2017 by Manager, Hotel Management
Dear Desiree, Thank you for your review of our Courtyard Springfield. I am so sorry to hear that you had a less than satisfactory experience with us and that we were not able to meet all your needs. Please be assured that your comments will be shared with my entire team to correct any deficiencies and to work to improve the overall experience for our guests in the future. I do hope that you will give us a chance to make things right and try us again the next time you find yourself in the area. Sincerely, Nathan B. General Manager
Posted Oct 25, 2017 on Hotels
Great stay. Staff was very accommodating! The bar lounge was a nice touch, but they seemed to have a problem with fruit flies
Posted Oct 2, 2017 on Hotels