Meeting facility
Check availability

Reviews of Crowne Plaza Springfield, an IHG Hotel

3.5 out of 5
Crowne Plaza Springfield, an IHG Hotel
3000 S Dirksen Pkwy, Springfield, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 496 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 88 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

tericka

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Crowne is one of the only hotels in Springfield that has a pool & hot tub so we’ve booked with them for years now. Always a 10/10 experience unless the hot tub is down lol.
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent cleanliness. Rooms are comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Molly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy location, wonderful room.
Stayed 3 nights in Apr 2024

10/10 Excellent

myla

Liked: Cleanliness, staff & service, property conditions & facilities
best hotel ever! and decent price for how fancy it is.
Stayed 1 night in Apr 2024

8/10 Good

Eric

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Melissa

Traveled with family
Liked: Amenities
Disliked: Cleanliness
Room was great pool hot tub and sauna were great BUT when to take a bath and it was dirty!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly environment, like the on site dining options
Stayed 1 night in Mar 2024

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great price
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Vanessa, Macomb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay very comfortable and clean.
Stayed 1 night in Mar 2024

6/10 Okay

Amanda

Business traveler
Liked: Cleanliness, property conditions & facilities
no remotr in room. housekeeping was attempting to enter room after checkout was extended. difficult to get in touch with front desk staff in evening/after hours.
Stayed 1 night in Mar 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view on the top floor balcony is nice....but if your needing something to drink other than alcohol dont expect to pay cash. They will tell you they are no bank
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Greg

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge lobby, easy to get to from interstate. Nice pool, gym was clean. There are food options in the hotel. And EXCELLENT BAR!
Stayed 1 night in Feb 2024

10/10 Excellent

LuAlice

Stayed 1 night in Feb 2024

10/10 Excellent

Tom

Check in was great
Stayed 1 night in Feb 2024

6/10 Okay

Cristina

Traveled with family and small children, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Bathroom had a significant amount of long dark hair on the floor. Night stand, marble part, had cup stains indicating that they weren’t properly cleaned. Elevators floors were very dirty.
Stayed 1 night in Feb 2024

10/10 Excellent

Katherine

Stayed 3 nights in Feb 2024

4/10 Poor

Sonna

Liked: Cleanliness, staff & service
A/c not working right in first room, had to move to another. Same issue in 2nd room but it was midnight by the time we discovered this. Suffered through the night with little sleep. At check out we were given an apology and that's it. We literally had to take a nap in our van before driving home.
Stayed 1 night in Feb 2024

2/10 Terrible

Deborah

Business traveler, Traveled with family
Disliked: Staff & service, amenities
Terrible
Stayed 1 night in Jan 2024

10/10 Excellent

dennis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient.
Stayed 1 night in Jan 2024

6/10 Okay

Jackie C

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They need to update the website, the room i received was not the room that I at reservation for ,the room i had reservation for didn't even exist but they has it advertised any way had to settle for something else without any compensation for thier false advertising very piss poor on crowne plaza,will not goback!,,
Stayed 1 night in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Michele

Disliked: Cleanliness, property conditions & facilities
Lousy Room
The bathroom smelled like mold and mildew. You can tell the room above had an overflow from the peeling of plaster on the ceiling. I had taken a shower the within 2 hours of arrival and luckily I had the door safety latch on because one of the workers open the door. I would never stay at the Crowne Plaza AGAIN.
Stayed 2 nights in Dec 2023

8/10 Good

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub were great. The first room we were in, well, they shouldnt rent it out, period. It was an odd shaped room with a weird spot for the tv...which was about to fall off the wall. And the window whistled eerily from the wind. I let Keesha know at the front desk, and she quickly remedied the situation and switched us to another room. Another issue was breakfast. I thought we would get a cooked to order breakfast. But, it is just like other hotels' free warm breakfasts but with a few more options. This place charges $15! All in all, it was a nice stay. Hooters is on the other side of the parking lot, along with red lobster and ihop. It is an industrial area so, not much shopping. Oh! The hydo massage chairs were nice after a long drive!
Stayed 1 night in Dec 2023

8/10 Good

Ian

Stayed 1 night in Dec 2023

10/10 Excellent

Joe

Stayed 1 night in Dec 2023

8/10 Good

Annie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Affordable Stay
My stay was good. The rates made it affordable.
Stayed 3 nights in Nov 2023

8/10 Good

Shane

Stayed 2 nights in Nov 2023

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023

10/10 Excellent

Denise

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful entrance with easy parking and access. Staff were very friendly and helpful. Rooms could be a little more update but were clean. I had to go up 2 floors to find a working ice machine but otherwise it was an enjoyable experience.
Stayed 2 nights in Nov 2023

2/10 Terrible

Nicholas

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bad mold all around the window. Made my child sick. Very dirty
Stayed 1 night in Nov 2023

10/10 Excellent

Mike

Liked: Cleanliness
Stayed 1 night in Nov 2023

2/10 Terrible

Donald

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Property failed to inform me that they're pool. Hot tub and other amenities were not functioning and have not been for a very long time. The first room that they put me in the heater did not even work. No way this hotel is a 4 star hotel. No bellhop, no customer serservice whatsoever.
Stayed 2 nights in Nov 2023

6/10 Okay

Tony

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Kids yelling and running the halls. No phones in the room to call for service. Toilet ran all night.
Stayed 1 night in Nov 2023

2/10 Terrible

BRAD

Stayed 1 night in Nov 2023

2/10 Terrible

Amanda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower was Not clean. Only one elevator was working and there was a convention and a wedding when I was there. I had to use stairs to floor 6. The worst part was I was woke up twice by cleaning staff at 8am and 830am, literally knocking on my door asking if they could clean. I had a terrible experience and the staff didn’t do anything but laugh. I do Not recommend this hotel to anyone!
Stayed 1 night in Nov 2023

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Mark

Traveled with partner, Traveled with family
Disliked: Property conditions & facilities
Didnt get our reserved room settled for a double queen bad idea we have a king bed and are used to it.Elevators were very slow due to broken equipment.They facility is dated to say the least.Breakfast was ok at best.We will not return to this hotel.We were looking forward to a weekend getaway and ended up very disappointed with this establishment
Stayed 2 nights in Nov 2023

8/10 Good

Airen

Stayed 1 night in Nov 2023

6/10 Okay

LDC

Traveled with partner
Liked: Staff & service, amenities
It was ok stay they just did bother to refill any of the soaps in the room otherwise the stay was cool.
Stayed 1 night in Oct 2023

10/10 Excellent

Cheryl

Stayed 1 night in Oct 2023

4/10 Poor

JOVITA

Business traveler
Disliked: Amenities
Nice property, A little abandoned No much service Far away from everything!
Stayed 3 nights in Oct 2023

4/10 Poor

Martin

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There is no pool and it's filthy here.
Filthy. The advertised pool and hot tub were down and had been for months. Probably a nice hotel 30 years ago, now its neglected and gross.
Stayed 1 night in Oct 2023

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Jason

Liked: Amenities, property conditions & facilities
*
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher, Marion

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My booked room got sold, but the lady behind the counter found a room. Minor snag, but it worked out.
Stayed 2 nights in Oct 2023