Ratings based on 359 Verified Reviews

3.1 out of 5
53% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2018
Location: Great location to interstate, shopping, restaurants and entertainment
I stayed for 1 night w/ my dog, they were pet friendly and my room accommodations were just what I needed.
Comment from Hotel Management
Apr 21, 2018 by Hotel Management, Hotel Management
We are happy you chose Extended Stay America for your stay. We are pleased you liked our location and pet-friendly service was perfect for your needs. Thank you for your feedback, and we look forward to having you and your furry friend as our guest again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Apr 2, 2018
Bad experience, bad customer service, bad breakfast
Comment from Hotel Management
Apr 4, 2018 by Hotel Management, Hotel Management
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Bad

Posted Apr 1, 2018
Every thing is bad, I will never book in this hotel anymore
Comment from Hotel Management
Apr 3, 2018 by Hotel Management, Hotel Management
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Fredericksburg, VA

Right price

Posted Mar 29, 2018
This hotel had the right price, good location, and plenty of space to accommodate our family of 4. we were just staying the night before taking the metro into the city on Saturday morning. this arrangement work very well with the metro being a short drive or a 15 minute walk from the hotel
Comment from Hotel Management
Mar 30, 2018 by Hotel Management, Hotel Management
Mel, thank you for staying at our hotel. We are glad you found our location to be convenient and that you liked the value we offer. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to I95

Posted Mar 21, 2018
We needed someplace so spend the night while travelling south on I95. Rates here were reasonable, hotel was clean, bed was comfortable.
Comment from Hotel Management
Mar 21, 2018 by Hotel Management, Hotel Management
Thank you for taking the time to review your nice experience at Extended Stay America. It's great to know you were pleased by our well-maintained hotel and that found us to be a great value. We hope you will visit us again for a more favorable experience. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Martinsburg wv

Night out with the family

Posted Mar 13, 2018
Great experience, my family and I have stayed before. Nothing to complain about over all great experience and comfortable room. It is truly a great value.
Comment from Hotel Management
Mar 13, 2018 by Hotel Management, Hotel Management
Mike, thank you for taking the time to post a review of the Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you and your family on your next trip as well. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2018
Room was very nice and clean and rates were reasonable - what more do you need.
Comment from Hotel Management
Mar 12, 2018 by Hotel Management , Hotel Management
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your room and that your found us to be a good value! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Perfect stopovwr

Posted Mar 4, 2018
The staff couldn’t have been nicer! We, luckily, had a reservation because they were so busy with check ins due to power outages in the area. Front desk people were courteous and always smiling and helpful. Hotel is on the older side, but was clean and comfortable. Easy on and off for Rt. 95
Comment from Hotel Management
Mar 5, 2018 by Hotel Management, Hotel Management
Dot, thanks for the review. We are happy to know you liked the service offered by our staff and that you had an overall pleasant stay. However, we are sorry we missed meeting your expectations and regret the inconvenience caused. Thanks for being our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Eh

Posted Mar 4, 2018
Just need a place to stay during a storm that knocked power out! The toilet flooded the whole night so the bathroom floor was wet the whole time. I had to ask for plates and forks and was only given 2 for a family of 4. There were no trash bags in the room!
Comment from Hotel Management
Mar 6, 2018 by Hotel Management, Hotel Management
Thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you and your family had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
3 out of 5
by A verified traveler from springfield va

Not good

Posted Mar 3, 2018
Pros: Not much
Cons: Everything
The mattress was hard, springs in the mattress were pertruding, cheap covers, no coffee maker and the sink was clogged.
Comment from Hotel Management
Mar 5, 2018 by Hotel Management, Hotel Management
Patron, thank you for staying at our hotel. We are sorry for the issue you experienced with the bed while here and regret the inconvenience caused. Your concerns have been shared with our concerned teams to improve our service and facilities moving forward. It was a pleasure having you as our guest, and we hope you will give us another chance to provide you with a better visit the next time your travels bring you back. Sincerely, Hotel Management