Ratings based on 334 Verified Reviews

3.1 out of 5
52% of guests recommend
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from California

The issue was

Posted Jan 3, 2018
Things were going well until the fire alarm went off for more than an hour at 5 am and even after the fire department confirmed there was no danger no one was able to override the alarm to turn it off. Extraordinarily Loud!!
Comment from Hotel Management
Jan 6, 2018 by Hotel Management, Hotel Management
Francesca, thanks for evaluating your experience at our hotel. Although you liked most of our hotel's offerings, we apologize for the disturbance caused by the fire alarm during the night. Your feedback has been discussed with our team in an effort to improve our service levels moving forward. We hope the positive aspects of your visit will bring you back to us. Sincerely, Hotel Management
1 out of 5
by A verified traveler from virginia

Terrible stay

Posted Dec 31, 2017
First of all they couldnt find my reservation, waited 1 hour, then fire alarm wouldnt stop going off, entire hotel was disturbed by the loud sound all day, then top of that my room didnt have any heat !!! Heat kept blowing cold air !!! Worstttt stay ever and expedia did nothing to resolve the issue either !! I wont be using expedia for booking either !
Comment from Hotel Management
Jan 3, 2018 by Hotel Management, Hotel Management
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2017
The hotel very good hotel and nice place for sleep deep
Comment from Hotel Management
Dec 29, 2017 by Hotel Management, Hotel Management
Gregorio, thank you for staying at Extended Stay America. We are thrilled to read you had a relaxing time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, VA

Quiet location

Posted Dec 9, 2017
Hotel is located near busy mall, but in a more secluded outlying neighborhood. This was a last minute reservation due to upcoming snow storm and conference being attended is just 10 minutes away.
Comment from Hotel Management
Dec 9, 2017 by Hotel Management, Hotel Management
Kathy, thank you for being our guest at Extended Stay America. We are glad to read that you liked our peaceful location which was perfect for your needs. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

So spacious with everything we needed.!

Posted Nov 29, 2017
Pros: Everything!
Cons: Water temp could be a little warmer.
Location: N/A
GREAT CUSTOMER SERVICE! We were very pleased and will definitely use Extended Stay America again. It's our new favorite hotel chain!
Comment from Hotel Management
Nov 29, 2017 by Hotel Management, Hotel Management
Diane, thanks for the nice feedback. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Pennsylvania

Looks nice on outside; run down on inside.

Posted Nov 18, 2017
Looks nice on outside and in picture, but was not clean on the inside, especial the common areas, which creates doubts about the rooms. No coffee pot in my room. To get coffee you have to go to the lobby. "Breakfast" is a packaged muffinin baskets under the coffee pot in the lobby. Staff was nice enough, but for the money you can do better.
Comment from Hotel Management
Nov 20, 2017 by Hotel Management, Hotel Management
Jewel, thank you for taking the time to post a review. We are sorry our selections at the complimentary grab-and-go breakfast didn't live up to your expectations and that you experienced cleanliness issue while you were here. We will share your concerns regarding cleanliness with our housekeeping team for review and action. Please know, our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope you will consider giving us another chance so we can serve you better in the future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from springfield va

Great staff and place

Posted Nov 10, 2017
Best service i love comming here and they always welcome me with love
Comment from Hotel Management
Nov 10, 2017 by Hotel Management, Hotel Management
Thanks for the wonderful comments. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
1 out of 5
by A verified traveler from springfield

Nasty staff lady

Posted Nov 1, 2017
The foreign lady was very nasty and racist disrespected my girlfriend call her disrespectful names
Comment from Hotel Management
Nov 3, 2017 by Management, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to major roads

Posted Oct 31, 2017
Pros: Close to major intersections
Cons: Create a more friendly lobby and add seating area.
Location: Shopping
Close to a major shopping mall and major intersections. Hotel lacks a gathering location, sitting area or tables to hold luggage, package, etc..
Comment from Hotel Management
Nov 1, 2017 by Hotel Management , Hotel Management
Thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs, but we are sorry for not meeting all of your expectations. We appreciate your review and have taken a note of it. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from MN

Separate bed stay

Posted Oct 28, 2017
Hotel was close to the train station for us to go into DC. Clean, comfortable, cozy. Had a kitchen for us. I booked us a room with 2 double beds by accident, we slept in separate beds for comfort.
Comment from Hotel Management
Oct 29, 2017 by Hotel Management, Hotel Management
Thanks for the awesome feedback. We are thrilled to know our location was perfect for your needs and that you were satisfied with all that we have to offer. It was a pleasure having you at Extended Stay America, and we look forward to seeing you again soon. Sincerely, Hotel Management