All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It's so nice to hear that our staff made you feel welcome during your stay! We look forward to welcoming you back the next time you are in our area!
10/10 Excellent
Debbie
Apr 12, 2024
Liked: Cleanliness
Very clean and woman who was at the front desk and check us in was great!
Debbie
Stayed 1 night in Apr 2024
Response from David on Apr 13, 2024
Thank you for shouting out the great service you received when checking-in. Our front desk staff works hard to provide a smooth and friendly check-in experience for all of our guests, and it is always nice when that hard work is appreciated! Our housekeeping staff also appreciates being acknowledged for all of their work keeping our hotel clean.
Hannah,Thank you for highlighting our diverse offering of hotel amenities. Many of our guests appreciate our fitness center, heated pool, treat shop, and business center which are all on the 1st floor. Finally, we offer a hot breakfast buffet every morning from 6-10am. We appreciate that you chose to stay with us and hope you will come back to enjoy our hotel amenities someday soon!
Staff were very helpful and personable. Room was clean and smelled nice and bed was comfortable. Bathroom was well stocked with pump products (body wash, shampoo, etc) instead of tiny wasteful plastic bottles WELL DONE!
Jennifer
Stayed 1 night in Mar 2024
Response from David on Mar 31, 2024
Jennifer,Thank you for taking the time to provide a detailed review of your stay! Our friendly staff and clean, comfortable rooms are a point of pride for us and are often highlighted by our guests. We recently switched to pump bathroom amenities in larger containers in order to better meet our Hilton sustainability goals. We are gratified to hear that you have noticed and appreciate this change!
Staff is great. Bed and pillows are comfy. Has all you need and breakfast in the morning!
Nazanin
Stayed 1 night in Mar 2024
Response from David on Mar 26, 2024
We are so glad that you appreciated our comfortable bedding and hot breakfast buffet! Our staff try to make every guest feel welcome and it is good to know that we succeeded during your stay. We hope to host you again sometime!
It was my first time staying at this hotel and it’s definitely won’t be my last. I was quite impressed with the ease of check in and the friendliness of the staff.
Valarie
Stayed 2 nights in Mar 2024
Response from David on Mar 31, 2024
Valarie,It's wonderful to hear that your first stay with us left such a good impression! Our staff strive to make all of our guests feel welcome and appreciated. We appreciate you taking the time to leave a thoughtful review and hope to see you again soon!
10/10 Excellent
Santiago
Traveled with group, Business traveler
Mar 24, 2024
Liked: Amenities
Excellent
Santiago
Stayed 1 night in Mar 2024
Response from David on Mar 31, 2024
Santiago,Thank you for reviewing your stay at our hotel. We are happy that you had a good experience and hope to see you again soon!
10/10 Excellent
GARY, Antioch
Mar 5, 2024
GARY
Stayed 1 night in Mar 2024
Response from David on Mar 25, 2024
It is good to hear that our hotel met your expectations. Please visit us again soon!
Great place to stay, only thing was the cabinet door was broken that had the mini fridge, the hinge came off.
Sean
Stayed 1 night in Feb 2024
Response from David on Feb 25, 2024
Thank you for taking the time to review your stay with us. We are sorry that the cabinet door was damaged. Our staff inspects the room between each stay but sometimes things are missed. We are glad that other than the issue with the cabinet you seem to have appreciated your time with us.
The staff was amazing, everyone went above and beyond to assist and it was a great stay. We will be back again
Jodi
Stayed 1 night in Feb 2024
Response from David on Feb 10, 2024
It is good to know that our staff continue to demonstrate their exceptional guest service skills! We want all of our guests to feel welcome and try to go above and beyond to provide memorable experiences. We look forward to hosting you again!
It is always gratifying to hear that we were able to provide a great experience to our guests. Thank you for staying with us. We hope to have the opportunity to serve you again!
Just nice, clean, decent sized room, good breakfast. Happy.
Patricia
Stayed 1 night in Jan 2024
Response from David on Jan 28, 2024
Thank you for taking the time to provide a detailed review of your time with us. Many of our guests enjoy our hot breakfast buffet and clean rooms, and it is good to know that you appreciated it as well. We hope you will consider staying with us again!
This property is perfectly fine for the price. The staff was very helpful! The rooms themselves seem to have been recently updated. Our shower wasn't very powerful or hot.
Alex
Stayed 1 night in Jan 2024
Response from David on Jan 16, 2024
It is good to hear that you enjoyed your stay with us. We appreciate you taking the time to provide thoughtful and constructive feedback which we will use to improve the service that we offer future guests.
Lovely site, great staff and a reasonable price. We had a great stay!
Laura
Stayed 1 night in Jan 2024
Response from David on Jan 15, 2024
It is good to hear that you enjoyed your stay with us. Our welcoming staff and pleasant hotel amenities do provide a great value for all of our guests!
Thank you for acknowledging our friendly and welcoming staff. We are sorry that our facility did not meet your expectations. We will take your feedback about the room lighting into consideration as we plan our hotel's remodel.
Thank you for reviewing our hotel! We carefully track the feedback that guests provide us as we strive to maintain and even improve the quality of our hotel and its amenities.
Our family member stayed here for a week over Christmas holidays. The staff was so friendly, breakfast was satisfying and the room was clean, quiet and comfortable. The location was close to our home so we were only minutes away for gathering together. Just perfect all around!
Verified traveler
Stayed 6 nights in Dec 2023
Response from David on Dec 29, 2023
Thank you for providing feedback on your family member's time at our hotel. Our staff works hard to make sure our guests feel welcome while providing clean and comfortable rooms. It is always nice to hear that their work is appreciated! We wish you and your family a Happy New Year!
Great place to stay, nice and close to Northampton. We would stay again.
Trent
Stayed 2 nights in Dec 2023
Response from David on Dec 18, 2023
Thank you for reviewing your stay with us. We are glad to hear that you enjoyed your stay. We are indeed very close to Northampton, less than a 5 minute drive from downtown. We hope to have the opportunity to serve you again!
10/10 Excellent
Janet
Dec 15, 2023
Janet
Stayed 1 night in Dec 2023
Response from David on Dec 16, 2023
Thank you for reviewing your stay with us. We hope to host you again some time!
Thank you for taking the time to review your stay at our hotel. We hope to apply your feedback to ensure that future guests have a positive experience with us.
Great location. Ease of checking in and checking out. The whirlpool makes it!
lisandra
Stayed 1 night in Nov 2023
Response from David on Dec 14, 2023
We are so glad that you enjoyed your stay with us! Many guests have enjoyed the unique experience provided by our whirlpool tub rooms. We hope to see you again soon!
Roomed on first floor, woken up middle of the night by continuous noise coming from the morning breakfast prep. Relocated to another room with Luke warm water and bad water pressure
Stephen
Stayed 1 night in Nov 2023
Response from David on Dec 14, 2023
We are sorry about the negative experience that you had with us. We will have our maintenance team look into the water temperature and pressue issues that you described.
Very clean and staff were very nice.
Comfy beds. Furniture had wear and tear .
Would come back.
Carol
Stayed 1 night in Nov 2023
Response from David on Dec 7, 2023
We are glad that you enjoyed your stay at our hotel. Our staff strives to make all of our guests feel welcome and provide a clean stay. We hope to have the opportunity to host you again!
Thank you for taking the time to provide feedback on your recent stay with us. Our housekeeping team works hard to make sure that both our guest rooms and common areas are thoroughly cleaned every day. We are glad to hear that you enjoyed your stay with us!
2/10 Terrible
John
Traveled with partner
Nov 24, 2023
A tired property with inept help and no service….avoid.
John
Stayed 2 nights in Nov 2023
Response from David on Nov 24, 2023
We are sorry to hear that our property and services did not meet your expectations. Feel free to reach out to our front desk if you feel comfortable providing more details about your stay so that we can make sure we address your complaints.
10/10 Excellent
Richard
Nov 21, 2023
Richard
Stayed 1 night in Nov 2023
Response from David on Nov 23, 2023
Thank you for taking the time to provide feedback on your stay with us! We will apply your feedback to improve our hotel's operation. We hope to have the opportunity to host you again some time.
10/10 Excellent
Denise
Nov 21, 2023
Denise
Stayed 10 nights in Nov 2023
Response from David on Dec 13, 2023
Thank you for taking the time to review your stay at our hotel. Your feedback helps us improve the quality of service that we provide our guests.
8/10 Good
Heather W
Nov 19, 2023
Heather W
Stayed 2 nights in Nov 2023
Response from David on Dec 14, 2023
Thank you for staying with us! We hope to use your feedback to maintain and improve our Hampton Inn standards.
8/10 Good
Wanuza
Nov 18, 2023
Wanuza
Stayed 1 night in Nov 2023
Response from David on Nov 19, 2023
Thank you for taking the time to review your stay with us! Your feedback allows us to improve the quality of the service we provide our guests!
10/10 Excellent
Paul
Nov 7, 2023
Paul
Stayed 2 nights in Nov 2023
Response from David on Nov 19, 2023
Thank you for taking the time to review your stay with us! Your feedback allows us to improve the quality of the service we provide our guests!
I had a lovely two night stay. The room and amenities were great and more than expected.
Ronald
Stayed 2 nights in Nov 2023
Response from David on Nov 19, 2023
We are so happy to hear that our hotel surpassed your expectations! Guests are often pleased with our combination of an indoor pool, fitness center, and complimentary hot breakfast buffet. We hope to have the oppertunity to host you again.
We checked in late and the front desk service was quick and easy.
Lynne
Stayed 1 night in Nov 2023
Response from David on Nov 2, 2023
Thank you for providing us with feedback on your stay! We are glad to hear that our front desk team was able to provide you with a smooth check-in experience. We hope to have the opportunity to host you again!
6/10 Okay
Nicole
Oct 29, 2023
A little worn and expensive for what you get
Nicole
Stayed 1 night in Oct 2023
Response from David on Nov 2, 2023
Thank you for providing input on your stay with us. We are sorry to hear that you did not feel that you got good value for your money. We will apply your feedback to find ways to improve our guest experience going forward.
6/10 Okay
Ellyn
Oct 13, 2023
Liked: Cleanliness
Ellyn
Stayed 1 night in Oct 2023
Response from David on Nov 2, 2023
Thank you for reviewing your stay at our hotel! Your feedback enables us to improve the quality of service that we provide future guests.
8/10 Good
Michael
Oct 2, 2023
Michael
Stayed 1 night in Sep 2023
Response from David on Nov 2, 2023
Thank you for reviewing your stay at our hotel! Your feedback enables us to improve the quality of service that we provide future guests.
Thank you for taking the time to review your stay with us! Your feedback gives us the tools to maintain and improve the quality of service that we provide future guests.
6/10 Okay
Johanna
Traveled with family
Sep 25, 2023
Liked: Cleanliness, staff & service, room comfort
Not worth the price.
Overall ok. Room was kinda dingy. Vanity needed a paint job. Lighting could have been better. No ventilation in bathroom. No dresser for clothes.
Johanna
Stayed 2 nights in Sep 2023
Response from David on Oct 13, 2023
Thank you for taking the time to review your stay with us. We are currently in the process of repainting all of our vanities; we apologize that we were not able to complete the vanity in the room that you were assigned.