Ratings based on 672 Verified Reviews

4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Great place to stay!

Posted Nov 27, 2016 on Hotels
Place was very enjoyable. We love staying there!
Comment from Hotel Management
Nov 29, 2016 by General Manager, Hotel Management
We are so glad you enjoyed your stay and hope to see you again! Thank You!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2016
All the employees are super friendly and very helpful. The room was clean and comfortable.
Comment from Hotel Management
Nov 23, 2016 by Chris F, Hotel Management
Thank you very much for taking the time to post the warm comments about your stay with us! I have an awesome team who love to hear this feedback!
3 out of 5
by A verified traveler

Posted Nov 15, 2016 on Hotels
Comment from Hotel Management
Nov 17, 2016 by General Manager, Hotel Management
Thank you for staying with us. We strive for 5 stars and would love to hear how we can improve. Feel free to give us a call or drop me a note with suggestions.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Very comfortable

Posted Oct 22, 2016
Location: Went to Springfield for all things Lincoln. The Museum is higly recommended as is going to the tomb.
Check in was fast and easy. Parking was plentiful. Easy to get to the many sights we wanted to see. Staff was very pleasant. Room was clean. A little noisy bit not overly so.
Comment from Hotel Management
Oct 24, 2016 by ChrisF, Hotel Management
Thank you for your feedback to potential guests about not just your stay with us but Springfield! The Museum is definitely our crown jewel and we hope everyone comes to experience it as well as the tomb. Thank you for staying with us!
5 out of 5
by A verified traveler

Friendly and Helpful Staff

Posted Oct 19, 2016 on Hotels
I was in town for a conference. Second time staying at this hotel. The staff has been great both times. The desk clerk even let me borrow an iPad charger because I forgot to pack mine. Would definitely recommend.
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Thank you for your repeat business and warm comments about our team. We hope to see you again!
5 out of 5
by A verified traveler

Posted Sep 26, 2016 on Hotels
The rate was good. I did however receive a better rate on line than I did by calling direct. The staff was very courteous. Overall, we had a great time.
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Thank you for staying with us!
4 out of 5
by A verified traveler

Posted Sep 10, 2016 on Hotels
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Thank you for taking the time to provide feedback about your stay.
3 out of 5
by A verified traveler from Chicago, IL

Decent hotel

Posted Sep 7, 2016
Hotel stay was just ok. The staff was very unfriendly. I requested to have ajoining rooms and they refused to accommodate because we booked through Expedia and not directly with them. We also requested to check in early and they said, "no check in is at 3pm and not any earlier". Just very rude staff and expensive breakfast for what you get. $10 a person, even for kids and the milk was spoiled.
Comment from Hotel Management
Sep 22, 2016 by ChrisF, Hotel Management
Thank you for your review. I will coach our team concerning the issues that you have reported.
5 out of 5
by A verified traveler from Brookhaven, ms

Posted Sep 6, 2016 on Hotels
$346.00 & no free breakfast on the pitchers u had jetted tubs none in rooms. Just a plain hotel room.
Comment from Hotel Management
Sep 22, 2016 by General Manager, Hotel Management
Thank you for your review. I will be looking into the booking error.
5 out of 5
by A verified traveler from St. Charles

Very nice hotel. Would visit again.

Posted Sep 5, 2016 on Hotels
Very comfortable. Lovely facility.
Comment from Hotel Management
Sep 7, 2016 by General Manager, Hotel Management
Thank you very much for the warm comments about your stay with us. We hope to see you again!