Ratings based on 693 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

The Room

Posted Sep 14, 2017
Second time booking a room that I got one to accommodate a handicapped person. No offense but I would have perferred a non-handicapped accommodation. The room faced the highway and was noisy. The room was very clean The personnel were a bit cold toward me
4 out of 5
Recommended
for Everyone
by A verified traveler from From MD

Great Parking for Trailers & Nice hotel

Posted Sep 4, 2017
We always stay at this hotel when we travel to Springfield, Illinois for the motorcycle races. They have a spacious parking lot that will accommodate trucks with trailers attached. The Hilton Garden Inn is a clean, modern hotel, and reasonably priced.
Comment from Hotel Management
Sep 5, 2017 by Chris F, Hotel Management
What a great weekend for the Mile!!!! I am so glad you stayed with us and hope to see you again Memorial Day Weekend 2018!
4 out of 5
Recommended
for Everyone
by A verified traveler from Oneonta NY

A beautiful hotel

Posted Aug 23, 2017
Pros: room was nice. It was clean and staff was helpful and courteous
Cons: Breakfast should be free
Location: Really really enjoyed the Lincoln Home and Lincoln Museum
Very nice room and staff. No free breakfast though but still I liked it.
Comment from Hotel Management
Aug 24, 2017 by Chris F, Hotel Management
Thank you for the review! I appreciate the great comments on our team and will share with them.
3 out of 5
by A verified traveler from Chicago, IL

Not as nice as we expected

Posted Aug 18, 2017
We expected a nicer hotel, considering the Hilton name and nightly rate. However, the hotel was not maintained very well. The floors in the bathroom weren't very clean. The edges of the pool were very dirty, and even the outside sitting area hadn't been swept in a long time. We will stay somewhere else the next time we're in Springfield
Comment from Hotel Management
Aug 22, 2017 by Chris F, Hotel Management
Thank you for this important feedback. I will review this closely with our team and I am committed to improving our product and service.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 17, 2017
All staff was excellent, clean rooms. The breakfast was great! We went for the fair and Lincoln home and both within 15 minute drive. Highly recommend!!!
Comment from Hotel Management
Aug 22, 2017 by Chris F, Hotel Management
Thank you! I appreciate your business!
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Springfield

Posted Jul 6, 2017
Cons: Hot tub could have jets
Location: Lots of Mueseums and great food.
The staff was very kind and helpful. They recommended great restaurants to eat and even printed off directions. One place was very difficult to find. They also went out of their way and shrink wrapped a package for us so that it would not get wet. I never experienced such great service and kindness from hotel staff before.
Comment from Hotel Management
Jul 7, 2017 by Chris F, Hotel Management
It was definitely our pleasure! Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler from st louis

Perfect hotel for a trip to Springfield

Posted Jun 23, 2017
A relaxing, active but quiet hotel . The staff was excellent , kind and knowledgeable . Easy to access.... the shared space in the lobby and eating area was really pleasant as was an outside seating area! Well done!
Comment from Hotel Management
Jun 23, 2017 by Chris F, Hotel Management
Thank you so much for the review! We hope to see you again!
5 out of 5
by A verified traveler

Excellent

Posted Jun 19, 2017 on Hotels
Visit was nice just too short.
Comment from Hotel Management
Jun 23, 2017 by Lenee, Hotel Management
Thank you for the review! Hope to see you again for a longer visit!
4 out of 5
by A verified traveler

Posted Jun 15, 2017 on Hotels
Comment from Hotel Management
Jun 23, 2017 by Lenee, Hotel Management
Thank you for the rating!
4 out of 5
by A verified traveler

Posted Jun 11, 2017 on Hotels
Comment from Hotel Management
Jun 23, 2017 by Lenee, Hotel Management
Thank you for the rating!