Ratings based on 169 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2016
All the employees are super friendly and very helpful. The room was clean and comfortable.
Comment from Hotel Management
Nov 23, 2016 by Chris F, Hotel Management
Thank you very much for taking the time to post the warm comments about your stay with us! I have an awesome team who love to hear this feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Very comfortable

Posted Oct 22, 2016
Location: Went to Springfield for all things Lincoln. The Museum is higly recommended as is going to the tomb.
Check in was fast and easy. Parking was plentiful. Easy to get to the many sights we wanted to see. Staff was very pleasant. Room was clean. A little noisy bit not overly so.
Comment from Hotel Management
Oct 24, 2016 by ChrisF, Hotel Management
Thank you for your feedback to potential guests about not just your stay with us but Springfield! The Museum is definitely our crown jewel and we hope everyone comes to experience it as well as the tomb. Thank you for staying with us!
3 out of 5
by A verified traveler from Chicago, IL

Decent hotel

Posted Sep 7, 2016
Hotel stay was just ok. The staff was very unfriendly. I requested to have ajoining rooms and they refused to accommodate because we booked through Expedia and not directly with them. We also requested to check in early and they said, "no check in is at 3pm and not any earlier". Just very rude staff and expensive breakfast for what you get. $10 a person, even for kids and the milk was spoiled.
Comment from Hotel Management
Sep 22, 2016 by ChrisF, Hotel Management
Thank you for your review. I will coach our team concerning the issues that you have reported.
5 out of 5
Recommended
for Everyone
by A verified traveler from illionis

Very clean and close to everything

Posted Aug 22, 2016
Very clean, love the room service and the fact that it is close to everything. My son truly enjoy the swimming pool!
Comment from Hotel Management
Aug 22, 2016 by Chris, Hotel Management
Thank you for staying with us! I am glad to hear your son enjoyed the pool! We hope to see you again!
3 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Weekend visit to Springfield

Posted Jul 11, 2016
Initial opinion of hotel very good. Lobby area modern and swanky. Room was rundown. Broken glass in picture frame over jacuzzi, black desk chair held together by white cable tie, bathroom mirror missing decorative trim in places. WiFi was a joke. Was never able to connect to complimentary service...kept wanting to bill fee per day. With so many options of hotels in area, not sure I would rebook this hotel if I visited Springfield again.
Comment from Hotel Management
by Chris, Hotel Management
I want to apologize for your experience. We do have free wifi but I completely understand if logging into it was difficult. We are working to address this. The issues noted with the room have been repaired and should have been fixed prior to your arrival, I am working with our maintenance team to ensure this never occurs again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant Stay

Posted Jun 29, 2016
Slept like a log, enjoyed an excellent breakfast, staff friendly, helpful, and efficient.
Comment from Hotel Management
Jun 29, 2016 by jja, Hotel Management
Thanks for the review and staying with us! I am glad you took advantage of our made to order farm fresh Chef cooked breakfast!
4 out of 5
Recommended
for Other
by A verified traveler

Simply great other than a itsy isolated location

Posted Apr 17, 2016
We had a great stay here. The location is far from the city and the area has nothing much to offer as far as shopping, dining or sightseeing, but the friendly staff and clean interiors still made our stay wonderful enough. Hotel condition is simply awesome. Rooms are well appointed and we found everything in tip-top condition and per as specified in the hotel description on Expedia. We stopped for breakfast (not included as a part of your room charge, but still a nice convenience) for both mornings we were in the hotel, and found it appealing enough, Best part of the stay: Hotel Manager suggested we can dine out in a hotel-attached restaurant over Christmas Eve, but did not realize that it was going to be closed that night. When we reported the same to him. he offered several confectionaries to prevent us from going hungry for that night plus tendered us free breakfast vouchers for the ensuing morning as a courtesy. Now that requires a real generosity, which makes this hotel a superb place to worth spending your hard-earned money on.
Comment from Hotel Management
May 3, 2016 by jeffrey, Hotel Management
We are glad you enjoyed your stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 2, 2016
Very clean & our room had a microwave & fridge which is nice
Comment from Hotel Management
May 3, 2016 by jeff, Hotel Management
All rooms have a micro fridge and in room Keurig!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2016
Very nice and clean hotel. Excellent for business travelers.
Comment from Hotel Management
May 3, 2016 by jeff, Hotel Management
We are great for business! •Located on the southeast side of Springfield, 10 minutes from downtown •Close to Springfield Convention Center, restaurants and attractions •On-site dining at The Garden Grille and convenient 24-hour Pavilion Pantry •Complimentary fitness center and indoor pool •Complimentary WiFi in all 117 guest rooms and suites •Four innovative meeting rooms with seating for up to 200 for meal functions
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Convenient Location for Leisure Trip

Posted Mar 23, 2016
Pros: Good location - easy access on an off of the interstate. Dinner, drinks and breakfast available if desired.
Cons: There was a (rust?) stain in the bathtub. A bit of elbow grease would probably improve the appearance.
Location: As others have mentioned, this is near the interstate - could definitely hear the traffic all night long. Restaurants and shopping nearby.
The room was clean and comfortable. Updated colors and bedding. Nice gathering spaces in the lobby for groups. Great breakfast buffet available for an additional cost. Friendly staff. Good value for the price. There were several groups of athletes staying at the hotel, however we didn't notice any extra noise - relatively quiet in spite of a bunch of kids hanging around. Overall, a pleasing stay. Would stay here again.
Comment from Hotel Management
May 3, 2016 by jeff, Hotel Management
Thanks for taking the time to review us! We look forward to serving you again in the future.