Ratings based on 716 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Posted Nov 14, 2017
Hotel was clean, comfortable staff was amazing I would stay again
Comment from Hotel Management
Nov 28, 2017 by Chris F, Hotel Management
Thank you very much for the feedback! My team will enjoy reading your comments!
4 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, Illinois

Good hotel close to venue

Posted Nov 6, 2017
Hotel was close to venue and had a variety of nearby restaurants from which to choose. The room was very clean and bed was comfortable. It was very quiet on a weeknight. The hotel is showing its age in that it could use new carpeting in the halls and elevators as these areas were very worn.
Comment from Hotel Management
Nov 6, 2017 by Chris F, Hotel Management
Thank you for the review. We are going to work to reverse those signs of age with some upcoming improvements/renovations.
2 out of 5
by A verified traveler

Posted Oct 7, 2017
The bed mattress was the worst that I have ever slept on. I travel frequently. I would not recommend this place to anyone.
Comment from Hotel Management
Oct 9, 2017 by Chris F, Hotel Management
I am not sure which room you had as I cannot look up your reservation. Feel free to call the hotel and let us know so we can have maintenance look at that bed. We are aware of some challenges with the Garden Inn Sleep System King Size beds which we are working to resolve.
4 out of 5
Recommended
for Everyone
by A verified traveler from Springfield illinois

Posted Oct 4, 2017
Rooms were great when checking for a motel when were most impressed with the pool and hot tub area that area dold us after checking in and hoing down to this area was very disappointed the pool and hot tub were very cold.
Comment from Hotel Management
Oct 5, 2017 by Chris F, Hotel Management
My apologies, we have fixed the issue
4 out of 5
Recommended
for Everyone
by A verified traveler from Springfield, IL

resturant

Posted Oct 3, 2017
Pros: location
Food was excellent, went with chef recommendation it was fantastic!!!
Comment from Hotel Management
Oct 3, 2017 by Chris F, Hotel Management
Thank you very much! I will enjoy sharing this feedback with Chef!
2 out of 5
by A verified traveler

The Room

Posted Sep 14, 2017
Second time booking a room that I got one to accommodate a handicapped person. No offense but I would have perferred a non-handicapped accommodation. The room faced the highway and was noisy. The room was very clean The personnel were a bit cold toward me
Comment from Hotel Management
Oct 3, 2017 by Chris F, Hotel Management
My apologies for the delay in getting back to you. My initial reply was rejected for some reason and I just saw it did not go through. I would enjoy discussing this further with you, feel free to call the hotel and ask for GM or for my email.
4 out of 5
by Ronald

Posted Sep 5, 2017 on Hotels
The staff was very helpful and the facility was clean, comfortable, and we would recommend staying there again.
Comment from Hotel Management
Sep 7, 2017 by Lenee, Hotel Management
Thank you for your feedback! I appreciate the kind words and hope to see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler from From MD

Great Parking for Trailers & Nice hotel

Posted Sep 4, 2017
We always stay at this hotel when we travel to Springfield, Illinois for the motorcycle races. They have a spacious parking lot that will accommodate trucks with trailers attached. The Hilton Garden Inn is a clean, modern hotel, and reasonably priced.
Comment from Hotel Management
Sep 5, 2017 by Chris F, Hotel Management
What a great weekend for the Mile!!!! I am so glad you stayed with us and hope to see you again Memorial Day Weekend 2018!
4 out of 5
by charlene

Posted Aug 30, 2017 on Hotels
Comment from Hotel Management
Sep 5, 2017 by Lenee, Hotel Management
Thank you for the rating. Do not hesitate to let us know how to earn that last star!
4 out of 5
Recommended
for Everyone
by A verified traveler

Family trip

Posted Aug 23, 2017 on Orbitz
Pros: good location
Cons: sound proof the rooms and get bigger TV's
Nice hotel, but very thin walls. Children were in the rooms above us and could hear them jumping, pounding and bouncing balls, The drain pipe for the showers ran right down our wall and could hear people showering at 4am -- NOT GOOD!!
Comment from Hotel Management
Aug 25, 2017 by Chris F, Hotel Management
Thank you for the time to review your stay with us. I apologize for the noise issues and will work with our team to ensure we are proactively addressing them during our regular walks through the building at night.