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Reviews of Hilton Garden Inn Springfield, MO

3 out of 5
Hilton Garden Inn Springfield, MO
4155 S Nature Center Way, Springfield, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 435 out of 689 reviews" "
Rating 8 - Good. 187 out of 689 reviews" "
Rating 6 - Okay. 44 out of 689 reviews" "
Rating 4 - Poor. 16 out of 689 reviews" "
Rating 2 - Terrible. 7 out of 689 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Russell

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
for the price of the room, breakfast should have been included
Stayed 1 night in Mar 2024
Response from jm on Mar 26, 2024
We do have rates with breakfast included. We hope to see you again.

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed a couple times at this Hilton and every time the staff has been so awesome and friendly.. the food was amazing best pizza I ever had ..
Stayed 2 nights in Mar 2024
Response from jm on Mar 26, 2024
We are very pleased you enjouyed your stay. I will pass your kind words on to our staff. We hope you will visit us again in the future.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

victorino

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Stayed 1 night in Feb 2024

10/10 Excellent

Morgan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was a very safe and clean location.
Stayed 1 night in Jan 2024

8/10 Good

Rachel

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
We had an enjoyable stay. We had gone done to get dinner right at the bar in the lobby. Our bartender and hostess was super friendly and just went above and beyond. Peggy was AMAZING! We had a really fun Saturday night right at the hotel and met wonderful new people at the bar area. The hotel room was just average and could use some cleaning and updating but the rest of the areas were fine and the staff was awesome
Stayed 1 night in Jan 2024

8/10 Good

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hilton Garden Inn was a very nice place to stay. I would absolutely recommend this place to anyone traveling in the Springfield Missouri area.
Stayed 1 night in Dec 2023

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Rashanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
We traveled into town for Thanksgiving and stayed at this hotel. Great location and close to so many places to explore and eat. We will stay here again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Li-Yu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Quiet.
Stayed 3 nights in Nov 2023

10/10 Excellent

Darryl, Springfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating.
Stayed 2 nights in Nov 2023

8/10 Good

Lynne B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Marilyn

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here during an unexpected bit of winter weather traveling home from a paddle racing event. The front desk staff kindly offered to let us store my surfski in an unused conference room overnight, lest the tie-downs freeze solid and delay our departure the next morning. The room and facility was immaculately clean. The bathroom was showing its age a bit but nothing that would prevent a reasonable person from enjoying their stay and being comfortable here. The bed was particularly good.
Stayed 1 night in Oct 2023

10/10 Excellent

JINOH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Meredith

Stayed 2 nights in Oct 2023

8/10 Good

Mack

Stayed 1 night in Oct 2023

10/10 Excellent

chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It hadnt stayed at a Hilton in a long while. We chose this location for the EV charging, but everything else was great as well. Room comfortable and clean. Restaurant food was outstanding, my qife and I enjoyed a cocktail from the bar as well. Very nice stay.
Stayed 2 nights in Sep 2023
Response from Joanna Sexton on Sep 14, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback! I am happy to hear you had a great time as well.

10/10 Excellent

Joshua

Traveled with family and small children, Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Plenty of amenities.
Stayed 1 night in Sep 2023
Response from Joanna Sexton on Sep 12, 2023
Thank you for taking the time to tell us about your recent stay, we appreciate your kind words!

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Joanna Sexton on Sep 12, 2023
Thank you for taking the time to tell us about your recent stay, we sincerely appreciate your feedback!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Joanna Sexton on Aug 28, 2023
Thank you for taking the time to rate your stay with us, we sincerely appreciate your feedback! I am happy to see you had a wonderful stay! We look forward to welcoming you back the next time you are in the Springfield area.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Joanna Sexton on Aug 28, 2023
Thank you for taking the time to rate your stay with us, we sincerely appreciate your feedback! I am happy to see you had a wonderful stay! We look forward to welcoming you back the next time you are in the Springfield area.

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Joanna Sexton on Aug 14, 2023
Thank you for taking the time to tell us about your recent stay with us, we appreciate the feedback! We hope to see you again the next time you are in the Springfield area.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and safe enviroment
Very clean and fresh. I felt safe and at ease with asking questions.
Stayed 2 nights in Aug 2023
Response from Joanna Sexton on Aug 14, 2023
Thank you for taking the time to tell us about your recent stay. I am happy to see you had a wonderful time! We look forward to welcoming you back the next time you are in the Springfield area.

4/10 Poor

Kris

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The front desk gentleman that was working Friday night 8-11-2023 was very rude and not helpful at all. He was condescending and just not nice. I have stayed here many times over the past few years for work and have never been treated this way before. Something needs to change.
Stayed 2 nights in Aug 2023
Response from Joanna Sexton on Aug 14, 2023
Thank you for taking the time to tell us about your recent stay with us and I am sorry to see we did not exceed your expectations. I will address the issues you experienced to my Front Desk team to prevent them moving forward. I do hope you chose to stay with us again the next time you are in the Springfield area.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds & comfortable. Think there is still a security issue with the parking lot.
Stayed 3 nights in Aug 2023
Response from Joanna Sexton on Aug 14, 2023
Thank you for taking the time to tell us about your recent stay. I am happy to see you had a great time! Our parking lot is secure with no security issues. Our on-site security does do frequent walks through the parking lot as a precaution as well.

8/10 Good

Charles

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Joanna Sexton on Jul 31, 2023
Thank you for taking the time to tell us about your recent stay, we appreciate your feedback! I am happy to see that, overall, you enjoyed your stay. We hope to be welcoming you back the next time you are in the Springfield area.

8/10 Good

william

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
carpet was pretty dirty and sink did not drain properly, it took way to long.
Stayed 2 nights in Jul 2023
Response from Joanna Sexton on Jul 31, 2023
Thank you taking the time to let us know about your recent stay with us. I am sorry to see we did not fully exceed your expectations and I will be addressing these issues with my teams today. We hope to be welcoming you back the next time you are in the Springfield area.

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Joanna Sexton on Jul 31, 2023
Thank you for taking the time to tell us about your recent stay with us. I am glad to see you had a great time during your stay. We hope to welcome you back the next time you are in the Springfield area.

10/10 Excellent

Jerri

Liked: Cleanliness, staff & service, property conditions & facilities
Good dining and nice service
Stayed 1 night in Jul 2023
Response from Joanna Sexton on Jul 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, we appreciate all of your kind words! I'm happy to see that you had a great time during your stay with us. I hope the next time you visit the area you will choose to stay with us again.

10/10 Excellent

John David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk ladies
It was a great stay. The two ladies as the front desk on Saturday July 22 were especially helpful and friendly. They did an awesome job.
Stayed 1 night in Jul 2023
Response from Joanna Sexton on Jul 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, we appreciate all of your kind words! I'm happy to see that you had a great time during your stay with us. I hope the next time you visit the area you will choose to stay with us again.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay !
Very clean, and surprisingly quiet being close to a hwy.
Stayed 1 night in Jul 2023
Response from Joanna Sexton on Jul 18, 2023
Thank you for taking the time to tell us about your recent stay at our hotel, we appreciate all your kind words! We hope to welcome you back the next time you are in the Springfield area.

8/10 Good

Kameron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, might have to be our go-to in Springfield from here on out!
Stayed 1 night in Jun 2023
Response from jjmndm on Jul 4, 2023
Thank you for taking the time to let us know about your recent stay at our hotel. I'm happy to see that you had a good time during your stay with us. I hope the next time you visit the area you will choose to stay with us again.

8/10 Good

Royal

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our only disappointment was no free breakfast.
Stayed 1 night in Jun 2023
Response from jjmndm on Jul 4, 2023
Glad to hear that over all you had a good stay. Hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent choice
great staff. pool was perfect for us inbetween other activities
Stayed 3 nights in Jun 2023
Response from Joanna Sexton on Jun 21, 2023
Thank you for taking the time to let us know about your recent stay at our hotel, we LOVED getting your feedback! I have passed on all your kind words to all of our staff and I am happy to see that you had a great time during your stay with us. I hope the next time you visit the area you will choose to stay with us again. If there is anything that we can do to be of assistance in the future, please let us know.Joanna SextonAssistant General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband is a coffee drinker in the morning and wish we had known there was complimentary coffee in the lobby. The water in the room wasn’t free so we weren’t sure we could use the Keurig in the room.
Stayed 1 night in Jun 2023
Response from Joanna on Jun 8, 2023
Thank you so much for taking the time to tell us about your recent stay with us. We do offer complimentary coffee during the breakfast hours, I do apologize this was not communicated to you at check-in. The Keurig is free to use! The waters do cost if you are not a Hilton Honors member, I know previous guests have used the cups to get tap water for the Keurig. We hope to see you again the next time you are in the Springfield area!Thank you, Joanna SextonAssistant General Manager

4/10 Poor

Mark

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Very unfortunate start, room a complete mess, beds slept in. Gave a feeling of lack of hygiene, safety, security right out of the gate. Rest of the stay was ok, but tone was set.
Stayed 2 nights in May 2023
Response from Joanna on May 23, 2023
My deepest apologizes for the issues you encountered during your most recent stay. I will address these issues with our housekeeping team immediately to correct these issues moving forward. I do hope you consider staying with us again in the future.Joanna SextonAssistant General Manager

6/10 Okay

Trevor

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
First visit weeks ago was excellent, resulting in our patronage on this subsequent trip. Unfortunately this time the front desk staff was rude, checkin was delayed past 3pm due to our room not being prepared, and when we went to our room, the room prep seemed spotty. Hopefully this was a one-off experience.
Stayed 1 night in Apr 2023
Response from Joanna on May 15, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. I am so very sorry to hear of the issues you experienced during check-in and with the room in general. The night before you checked in, we were unexpectedly full, in combination with being short staffed in our housekeeping department the morning of your arrival, we did experience delays with getting our guests checked in. I am very sorry for any inconveniences this caused for you. If there is anything else we can do for you at this time, please let me know. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.Thank you, Joanna SextonAssistant General Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Joanna Sexton on Apr 26, 2023
Thank you so much for taking the time to give us feedback on your recent stay. I am very happy to see you you enjoyed your stay! We hope to welcome you back the next time you are in the Springfield area. Joanna SextonAssistant General Manager

10/10 Excellent

Lesa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was fast & room was very clean!
Stayed 1 night in Apr 2023
Response from Joanna Sexton on Apr 10, 2023
Thank you for taking the time to let us know about your recent stay with us, we loved getting your feedback! I am happy to see your enjoyed your stay as well. We hope you choose to stay with us the next time you are in the Springfield area. Joanna SextonAssistant General Manager