Ratings based on 481 Verified Reviews

4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Overall...

Posted Mar 17, 2017
Cons: overall cleaning
Location: Alot to do....to much to mention
I've stayed here before & at other H I's and this is the second time I'm disappointed this year. The front desk personnel were very pleasant but I believe they're really lacking in the cleanliness department. The bedskirt was really gross and while that may seem like a minor detail...it should not have looked like that. And you should not have to find other people's hair on surfaces that were supposed to have been cleaned.
4 out of 5
Recommended
for Everyone
by A verified traveler

Reasonable

Posted Feb 25, 2017
Standard room that was a little stuffy temp wise due to unseasonably warm outside temp.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2017
I was very comfortable and felt safe staying at this hotel. Nice and quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel close to umass Amherst

Posted Jan 31, 2017
Comfy hotel with yummy free cookies at checkin. Near Umass Amherst
5 out of 5
by Dave

Nice hotel

Posted Jan 23, 2017 on Hotels
Nice hotel, friendly staff.
5 out of 5
by A verified traveler

stayed for a week

Posted Dec 9, 2016 on Hotels
had a great stay, rooms were reasonably quiet, staff was friendly and helpful. was clean and well kept. breakfast looked like it could have been better but i just passed through to see what they had. all in all a great stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Quiet & relaxing

Posted Nov 19, 2016
I was able to stay on and work fine hotel on one of the lawn chairs for the afternoon it was great
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 18, 2016 on Hotels
3 out of 5
by A verified traveler

Good stay bad staff

Posted Nov 13, 2016 on Hotels
Problem checking in. Staff not knowledgable and unprofessional was eating while trying to fix problem and argued that I did not stay in the room I was in. Said I was a no show while standing in front of him
4 out of 5
Recommended
for Everyone
by A verified traveler

Okay

Posted Oct 31, 2016
Pros: Staff were very nice
Cons: Room was uncomfortable temperature and everything was just okay
Location: Good location to have short drives to both Amherst and Northampton.
Room was clean and staff was nice. The heater was broken and running constantly even when we turned the temperature down. We ended up keeping the window open and eventually turning the AC on, which was a bit crazy. Toiletries were alright. For the cost (which I assume was more expensive due to it being autumn and hotel rooms in high demand) it was just okay.