This hotel ruined one of the most important days
Posted Jan 5, 2017
I was adopted as a baby and finally found my biological family after 24 years of searching. I spent 3 hours trying to check in, staff was rude and very unhelpful causing me to miss a big dinner at restaurant my family had planned to welcome me to family and get to know each other. I met my sister for the 1st time at the front desk very frustrated trying to check in and feel it robbed me of that very special moment with her. I received no service by housekeeping because they didn't realize I was in the room so I had to go to front desk daily just to get clean towels. Saturday I spent 2 more hours at front desk with more check in issues and missed an outing we had planned and wasted precious time with my family and on New Years Eve my dad slipped in lobby bathroom due to unsafe conditions and had to leave early and I missed ringing in the New Year with my dad for the very 1st time in my life. This was such an important moment on my life and this hotel absolutely ruined this time for me and my family. I can't even begin to explain how upset I am with issues I wasted hours dealing with and hope no one ever has to go thru the horror I did and wish the hotel could even begin to understand what they stole from me but days later the hotel has still failed to offer any resolution. Please learn from my mistake and avoid using this hotel if planning a trip that means something or is important to you because this hotel stole something from me I will never get back.