Studio Suite, 1 King Bed, Non Smoking | Down comforters, desk, blackout drapes, iron/ironing board

Reviews of Microtel Inn & Suites by Wyndham Springfield

2 out of 5
Microtel Inn & Suites by Wyndham Springfield
2636 Sunrise Dr, Springfield, IL

Reviews

7.6

Good

Rating 10 - Excellent. 324 out of 1002 reviews" "
Rating 8 - Good. 328 out of 1002 reviews" "
Rating 6 - Okay. 173 out of 1002 reviews" "
Rating 4 - Poor. 89 out of 1002 reviews" "
Rating 2 - Terrible. 88 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
I thought it was pretty good
Stayed 3 nights in Apr 2024

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly and helpful, the lobby is updated and bright, the room was large and with a comfortable bed. The TV has streaming options which was a nice touch. Location is great with a lot of dining options within walking distance and many offer a discount if you show your key card. Would definitely stay here again!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Amanda,Thanks for your valuable feedback. I’m so pleased you had a completely positive experience with us and enjoyed our services. We focus on providing a great guest experience, and I hope you will soon be able to stay with us again. Nothing means more to us than completely satisfying our guests. Please visit us again.Sincerely,Hotel Manager.

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Priscilla,Thank you so much for your kind words. I’m so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

8/10 Good

Ronald

Friendly registration clerk, choice of floors to be away from the pet floor
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Guest,Thank you for taking the time to share your experience with us. We're delighted to hear that our registration clerk left a positive impression on you with their friendly service. We understand the importance of accommodating various preferences, and we're glad you appreciated the option to choose a floor away from the pet-friendly area. Your feedback is valuable to us, and we look forward to welcoming you back on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Christopher, CARROLLTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 3, 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you found our rooms clean and our staff friendly during your stay. We strive to provide exceptional service, and we hope to welcome you back again soon for another enjoyable experience.Sincerely, Hotel Manager

10/10 Excellent

Vipul

Traveled with family and small children
Liked: Amenities
Service and staff
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Vipul,Thanks for your valuable feedback. I’m so pleased you had a completely positive experience with us and enjoyed our services. We focus on providing a great guest experience, and I hope you will soon be able to stay with us again. Nothing means more to us than completely satisfying our guests. Please visit us again.Sincerely,Hotel Manager.

4/10 Poor

Carleen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 30, 2024
Dear Carleen,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

4/10 Poor

Dejavu

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 29, 2024
Dear Dejavu,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

10/10 Excellent

felicia

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 27, 2024
Dear felicia,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.SincerelyHotel Manager

8/10 Good

Dee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clerks were great
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Dee, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

6/10 Okay

Dee

Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Dee, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

8/10 Good

Hyun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The surroundings were quiet and clean, and other hotels were nearby, so it seemed safe. Above all, Ihop is right in front, so if you need a meal, you can use it at any time.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Hyun,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. Your repeat business would very much be appreciated. Thanks again for saying what you think. Sincerely Hotel Manager

10/10 Excellent

Kaylie

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff quit hallways
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Kaylie,Thank you for the stay at our hotel. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our friendly staff's. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon.SincerelyHotel Manager

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 10, 2024
Dear John,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

6/10 Okay

Kyiwon

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Kyiwon, Thanks so much for your very kind feedback. I sincerely appreciate your 3 star rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

10/10 Excellent

Pastor Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price. Walls a little thin.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 21, 2024
Dear Pastor Tim,Thank you so much for your kind words. I’m so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad servixe
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 16, 2024
Dear Joshua,Thank you for choosing our property.We are very sorry that we did not meet your expectations.Your comments are very important to us, as they will help us to improve our services and our guest experience even more.We hope that you will visit us again.SincerelyHotel Manager

6/10 Okay

Larry

Mattress was worn out and uncomfortable.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 15, 2024
Dear Larry, Thanks for your stay at our hotel and glad to know that it was a good one, but at the same time, we have noted your concern regarding mattress and forwarded to the management. We will surely work on it, Please do visit us again. Sincerely, Hotel Manager

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was fast and easy. I enjoyed a peaceful nights rest. Highly recommend
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Travis, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I am glad you had a smooth check-in. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

6/10 Okay

Garren

Traveled with family
Liked: Cleanliness, staff & service
Staff was great. Bedding was dirty and stained. Water pressure was awesome. Breakfast was decent.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Garren,Thanks for your valuable feedback. I’m so pleased you had a completely positive experience with us and enjoyed our services. We focus on providing a great guest experience, and I hope you will soon be able to stay with us again. Nothing means more to us than completely satisfying our guests. Please visit us again.Sincerely,Hotel Manager.

4/10 Poor

Storm

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was going good until our neighbor started smoking pot. The smell made us all want to leave.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Storm,Thank you for the stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.SincerelyHotel Manager

8/10 Good

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Robyn was so nice at the front desk. Room was small, 2 people would've been cramped in there. But i was alone so it wasnt an issue.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Meredith,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.SincerelyHotel Manager

10/10 Excellent

Ruslan

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Ruslan,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager

4/10 Poor

Michelle L

Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 6, 2024
Dear Michelle L,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

2/10 Terrible

Lakeisha

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Lakeisha,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on Jan 10, 2024
Dear David,Thank you for the 5-Star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.SincerelyHotel Manager

8/10 Good

Pamela

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Pamela,Thanks for stay at our hotel and great feedback by giving us a 4-star rating. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 5 Star Review on your next stay. Please visit us again.Sincerely Hotel Manager

8/10 Good

Nancy

Stayed 3 nights in Dec 2023
Response from Hotel Manager on Dec 28, 2023
Dear Nancy, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The front staff was friendly! There was no meat or hot eggs at breakfast and the bed sucked! But besides that it was ok for a work trip.
Stayed 14 nights in Dec 2023
Response from Hotel Manager on Dec 18, 2023
Dear Jennifer,Thanks for using some of your valuable time to write this review. We are happy to learn that your overall experience was excellent. We are always trying to provide a great experience for the new guest. We will surely take them for improvement particularly the breakfast and many types variety & quality of breakfast. We are improving all the services and you shall definitely find the difference during your next visit. Thanks again for saying what you think. It's very helpful.Sincerely Hotel Manager

8/10 Good

Ron

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Room was ok. Needed some repairs.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 11, 2023
Dear Ron,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.SincerelyHotel Manager

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over Al comfort, and clean
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 9, 2023
Dear Jeffery,Thank you for the comments. It's great to hear that you found a clean room and had a pleasant stay! We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet Room, Quiet Refrigerator. Lobby was pretty. Bed comfortable. Lots of places to eat.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Dear Linda,Thanks for the feedback. We're delighted that you shared with us that your nice experience. I'm so pleased that you liked our comfortable bed and you enjoyed your stay. We are always trying to provide a best and comfortable stay for the new guest. You and your traveling companions will be most welcome with us in the future. We're grateful for your feedback.SincerelyHotel Manager

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Hotel Manager on Nov 30, 2023
Dear Victor,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager

4/10 Poor

Kimber

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
it still looks sloppy/messy from construction. also, I would place a sign near the sink drain so people know to push it to open the drain.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Dear Kimber,Thank you for taking the time to leave a review. We apologize for any inconvenience caused by the messy construction area. We have taken note of your suggestion regarding the sign near the sink drain and will make the necessary arrangements to ensure clear instructions are provided. Your feedback is essential to improving our services, and we appreciate your understanding. Please visit us again.SincerelyHotel Manager

10/10 Excellent

Sammie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 20, 2023
Dear Sammie,Thank you for the stay at our hotel. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our friendly staff's. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon.SincerelyHotel Manager

6/10 Okay

Jordan

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 7, 2023
Dear Jordan,Thank you for the stay at our hotel. Our mission is to provide the best service and ensure that the guest rate us the most comfortable hotel in our area. Hope you had a satisfactory stay. We would like to know what we can improve to earn a 10 out of 10 rating Review on your next stay. We hope to see you again soon. Sincerely,Hotel Manager

10/10 Excellent

Beverly

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
The staff was excellent. Nice property for the price. Will definitely stay there again!
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 6, 2023
Dear Beverly,Thank you for indicating that you would stay with us again. That's the highest compliment possible. Our goal is an excellent experience for every guest, and we are pleased we are completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. SincerelyHotel Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Nov 6, 2023
Dear Scott, Thanks so much for your 5 stars ratings. I am delighted you had a nice experience with us. We're honored that we can satisfy a very large percentage of our guests each day. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely,Hotel Manager.

10/10 Excellent

toby

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet..staff awesome..and nice
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear toby,Thank you so much for your kind words. I’m so pleased that you found us a clean and friendly place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had such a peaceful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older facility, however it is in really good condition. Very, very clean and staff were nice. Felt safe staying here. Easy to find and lots of food options near by, both fast food & restaurant style.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 31, 2023
Dear Amy, Thank you for your great review! I'm so glad you had a great time at our hotel. We certainly try our best to offer the best and certainly the most comfortable stay possible. We look forward to hosting you again very soon! Sincerely, Hotel Manager

2/10 Terrible

romello

Stayed 1 night in Oct 2023
Response from Hotel Manager. on Nov 18, 2023
Dear romello,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

4/10 Poor

Mark

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Mark,Thank you for the stay at our hotel. I’m terribly sorry that we failed to meet your expectations in some ways and that our efforts to compensate you for your trouble were not enough to satisfy you. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before.SincerelyHotel Manager

10/10 Excellent

Denise

Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Denise,Thank you for the 10 out of 10 rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.SincerelyHotel Manager

6/10 Okay

Ralph

Liked: Cleanliness, staff & service, room comfort
Initial room issues.
First room was not cleaned properly, still had trash, used towels and used soap, some concern one bed may not have clean sheets, check in person was very helpful, got a new room right away right next door. All else was good.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Ralph,Thank you for the stay at our hotel. We are sorry to learn we were not able to meet up with your standard, we do perform regular housekeeping at our property, but we are sorry this happened. We have informed housekeeping to investigate the issue and ensure it does not repeat again.We hope you give us a chance to earn your trust back in our hospitality. Please visit us again.SincerelyHotel Manager

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 20, 2023
Dear Michael,Thank you for your kind review. We're glad to hear that you found our staff to be nice during your stay. Providing excellent customer service is a top priority for us, and meet your expectations. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
not a good value
Why would you have rough unpainted drywall in multiple places in the room and charge guests to stay there? Our room was reserved for 4 people, but only 2 towels? Why stingy on towels? The late night check in man was very nice and efficient. The breakfast was all cold unless you toasted something. For over $130, I would expect a towel for each guest, a decent breakfast, and finish the drywall projects.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 20, 2023
Dear Guest,Thank you for your stay. I am pleased that you found a generally nice experience. We do greatly apologize for your stay not being up to your satisfaction. You can be sure that we will use your comments as we change and improve, and your review will make a difference. We take pride in providing a great experience for a wide range of travelers. I hope that you will stay with us again.Sincerely,Hotel Manager.

10/10 Excellent

miguel

Stayed 2 nights in Oct 2023
Response from Hotel Manager on Nov 6, 2023
Dear Miguel,Thanks for stay at our hotel and great feedback by giving us a 5-star rating. Your rating is very much encouraging and motivating for our hotel & staff. When you are in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you' re sure to like again.Sincerely Hotel Manager

6/10 Okay

Beth

Liked: Staff & service
Basic stay
Very basic. Needs updating however beds were comfortable. Breakfast option were carbohydrates. Hard boiled eggs and peanut butter only protein available. Thin walls. We were awakened to loud talking and laughing from the room Next door at 3:30 am and then at 5 am the room on the other side were opening and closing zippers on their suitcases over and over again until they finally left.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 28, 2023
Dear Guest,Thank you for providing the review. It's nice to see that you had an overall good experience. But, we apologize that we let you down in some way. We're always working to ensure that our hotel meets the highest standards and is the nicest hotel in the area. We guarantee that you'll like your next experience. We request that you give us one more opportunity to be of service to you.Sincerely,Hotel Manager.

2/10 Terrible

Rafael, Aurora

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Really bad service
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 13, 2023
Dear Guest,Thank you for the review. I’m terribly sorry that we failed to meet your expectations in some ways. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

6/10 Okay

Jeff

Disliked: Cleanliness, property conditions & facilities
Room was small. Breakfast was very limited.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 10, 2023
Dear Jeff,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely,Hotel Manager.