Ratings based on 522 Verified Reviews

3.8 out of 5
74% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Illinois

Comfortable motel, friendly staff, but..

Posted Jul 19, 2017
Noisy as hell, impossible to sleep. Paper thin walls. Screaming kids running up and down the halls at all hours. Party with grilling and loud music outside. Not that I'm an old grouch, but it's tough to get up for something at 4am when it's too noisy to sleep until 2 in the morning.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2017
Room was for my daughter, I did not stay at the hotel
3 out of 5
Recommended
for Everyone
by A verified traveler from Champaign, IL

Good, basic accommodations

Posted Jul 10, 2017
Pros: It provided the accommodations it promised at a very reasonable price. The staff and services were appropriate and as would be normally expected. It m
Cons: The completion of the lobby and breakfast area renovations will definitely add more convenience and comfort. The other common areas need refurbishment
Location: I-Hop and Applebees are within walking distance. Other restaurants are nearby. All tourist sites and places of interest are easily reached by nearby m
My mother and I stayed overnight during a weekend visit to the city for a concert. We weren't looking for anything fancy, just good basic accommodations. That's what we got here. The rooms were clean and comfortable with the usual amenities but no frills. The staff was very helpful and courteous. The lobby area was being remodeled to enlarge the area for the free breakfast. Consequently things were a little inefficient, but the food was adequate and comparable to similar services offered at budget motels. There were several families with children staying there and making use of the small pool, laundry and eating area. Except for the difficulty with the renovation work this didn't present a problem.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 29, 2017
staff was very friendly and helpful. Location was excellent. Easy walking for food. Short drive for shopping
Comment from Hotel Management
Jul 5, 2017 by Jay, Hotel Management
Thanks for staying with us. We work hard to make our guests happy. Thank you for sharing your experience with Microtel Inn&Suites. we are really appreciate For taking the time for the feedback!
3 out of 5
by A verified traveler from illinois

A little disappointed.

Posted Jun 26, 2017
My family and I general don't stay in a microtel Inn. We thought we'd give it a try with its location to restaurants, etc. we arrived and the hotel was under renovation. Our room was rather small, the bathroom commode ran over after first use. When notifying staff we were told to come get a plunger because he was only one there. Later when requesting additional towels were told they didn't have extra ones available. My wife and kids went to enjoy the pool which seemed to be a little larger than a bathtub. They found the pool also to be without towels with increased the need for extra towel in the room. Not sure we will stay microtel again or at least at this location.
Comment from Hotel Management
Jul 5, 2017 by JayP , Hotel Management
Thanks for staying with us. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know, we appreciate for sharing your experience with Microtel Inn&Suites.
2 out of 5
by A verified traveler

Posted Jun 25, 2017
Cleaning staff did not vacuum the carpet before my arrival or during my stay.
Comment from Hotel Management
Jul 5, 2017 by JayP , Hotel Management
Thanks for staying with us. We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know, we appreciate for sharing your experience with Microtel Inn&Suites.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma

Nice hotel with lots of dining options

Posted Jun 25, 2017
Hotel was nice, was a little concerned to see they were under construction but it had no affect on the quality of the room. Small inconvenience....I forgot shampoo at home but thought no biggie I would just use hotels complimentary one....but had 2 lotions and a conditioner no shampoo
Comment from Hotel Management
Jul 5, 2017 by JayP , Hotel Management
Thanks for staying with us. We work hard to make our guests happy. Thank you for sharing your experience with Microtel Inn&Suites. we are really appreciate For taking the time for the feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Overnight stay.

Posted Jun 12, 2017
Friendly staff even when dealing with current renovations and attending to customers.
Comment from Hotel Management
Jul 5, 2017 by JayP , Hotel Management
Thanks for staying with us. We work hard to make our guests happy. Thank you for sharing your experience with Microtel Inn&Suites. we are really appreciate For taking the time for the feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent stay

Posted May 22, 2017
Needed one night with breakfast included. Got what i wanted. Clean room and nice set up. Room 206
Comment from Hotel Management
May 29, 2017 by Jay, Hotel Management
Thank you for taking the time to write a review of your stay at our hotel. I am so pleased that you enjoyed your stay with us! We look forward to seeing you on your next visit to Springfield
3 out of 5
by A verified traveler

Too many problems.

Posted May 14, 2017
Our room key didn't work. The tv remote was broken. Not a good experience we would not go back.
Comment from Hotel Management
May 17, 2017 by bob, Hotel Management
Thanks for staying with us. We appreciate your feedback!