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Reviews of Northfield Inn, Suites & Conference Center

2.5 out of 5
Northfield Inn, Suites & Conference Center
3280 Northfield Dr, Springfield, IL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 709 out of 1008 reviews" "
Rating 8 - Good. 201 out of 1008 reviews" "
Rating 6 - Okay. 59 out of 1008 reviews" "
Rating 4 - Poor. 21 out of 1008 reviews" "
Rating 2 - Terrible. 18 out of 1008 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jessica

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I had four 8 year olds with me We checked in at about 1 and swam from 2-5. We went back to the room for the night and at 630 the toilet was clogged. I called the front desk and asked for assitance. They dropped off a plunger and noone followed up Needless to say. We did not have a toilet to use the whole night. They had to pee in th the bathtub I approached the front desk the next morning and I got a I am sorry for any inconvenince.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 19, 2024
Thank you for your candid feedback. I am sorry to hear that you weren't satisfied with the competence of our front desk team and that you found our service to be below your standards. This has been communicated to the concerned staff.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for an overnight in Springfield. Clean, breakfast was good, staff was friendly.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 19, 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2/10 Terrible

Michael, Lake Zurich

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible customer service
Stayed 1 night in Apr 2024
Response from Sarah on Apr 19, 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff.

10/10 Excellent

Carolyn

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and comfortable. Breakfast was good. Staff at desk both night and day were very nice. This was our second stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kisha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff all around
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely friendly. Very good restaurant attached as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe.
Stayed 1 night in Apr 2024

10/10 Excellent

Lance

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very relaxing atmosphere and a quiet nights sleep
Stayed 1 night in Apr 2024

6/10 Okay

John

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The cost is reasonable for the this property because you get what you pay for. Thin walls, worn finishes, low cost furniture. Location is poor, but close to the freeway.
Stayed 1 night in Apr 2024
Response from Sarah on Apr 12, 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Springfield.

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the breakfast was good
Stayed 1 night in Apr 2024
Response from Sarah on Apr 12, 2024
Thank you for your kind review! We truly appreciate your kind words about our staff. It's a boost for us every time we hear positive reviews such as this.

10/10 Excellent

Charlie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 1 night in Mar 2024
Response from Sarah on Apr 12, 2024
Dear Happy Guest. Thank you for giving us a perfect rating! I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected. The food was good.
Stayed 2 nights in Apr 2024
Response from Sarah on Apr 12, 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stay overnight during travel.
Stayed 1 night in Apr 2024

10/10 Excellent

Vickie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area , great staff, and clean .
Stayed 1 night in Apr 2024

6/10 Okay

Thomas

Traveled with partner
Liked: Staff & service
Dated property
Stayed 2 nights in Apr 2024
Response from Sarah on Apr 12, 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Springfield.

10/10 Excellent

Helen, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Long hallway, one elevator.
Stayed 1 night in Apr 2024

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Breakfast was nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Abby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was an option to request and infant bed my baby slept good and I got to sleep by myself 😂
Stayed 1 night in Mar 2024

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price but very unfortunate how noisy it is. We did not sleep at all.
Stayed 1 night in Apr 2024

10/10 Excellent

vasanth kumar

Traveled with family and small children
Liked: Amenities
Clean hotel, well kept rooms and a thumbs-up to their hospitality. Closer to eateries, stop by star 66 cafe
Stayed 1 night in Mar 2024

10/10 Excellent

Brian D

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and was able to get in the room before check in, 2 thumbs up!
Stayed 1 night in Apr 2024
Response from Sarah on Apr 3, 2024
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Comfortable, able to upgrade our room at the last minute. Check in & out very easy. Breakfast was good! Highly recommend this place!
Stayed 1 night in Apr 2024
Response from Sarah on Apr 3, 2024
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Great breakfast. Lots of room. Friendly staff. Great place to stay with families. We didn't have time to use the pool, but it looked great!
Stayed 1 night in Mar 2024
Response from Sarah on Apr 3, 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel.

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah on Apr 3, 2024
Dear Traveler. Thank you for your review and for choosing our hotel.

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was smooth and easy. Room clean and ready for us.
Stayed 1 night in Mar 2024
Response from Sarah on Apr 3, 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can.

10/10 Excellent

Ericka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Clean and staff was very friendly.
Stayed 2 nights in Mar 2024
Response from Sarah on Apr 3, 2024
Thank you for the perfect rating

10/10 Excellent

Jennifer, JOLIET

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. Our room was recently renovated and everything seemed brand new. The entire building was very clean. It was quiet at night. The included breakfast was fresh, hot and a lot of choices. The pool area and pool was very clean. The staff was polite and friendly.
Stayed 1 night in Mar 2024
Response from Sarah on Apr 3, 2024
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel.

10/10 Excellent

Mark

Business traveler
Liked: Property conditions & facilities
First time at this hotel and I wasn’t disappointed. Friendly staff, clean throughout the hotel and comfortable rooms. Refreshing place to spend the night while traveling through Illinois.
Stayed 1 night in Mar 2024
Response from Sarah on Mar 28, 2024
Wow! Thank you for the perfect rating. We work hard to provide top-tier hospitality and a clean environment, and we are delighted that you noticed. We hope if you are traveling through Illinois in the future that you will stay with us again. Take care.

6/10 Okay

Amanda

Stayed 1 night in Mar 2024
Response from SARAH on Apr 3, 2024
Thank you the review

4/10 Poor

Shannon

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was broken chips and dirty cup on the floor. Wrapper on desk and hair on the bed. Black stuff on one towel. Very noisy. Would not go back.
Stayed 1 night in Mar 2024
Response from Tony GM on Mar 25, 2024
I hope this note finds well. We have sent your feedback to the personnel concerned and I will personally follow up with this myself. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

8/10 Good

Megen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except we were at the end of the halll by the side entrance/exit. We heard the door slamming & people coming in & out all night. Sounded like they were coming into our room. Kept me up all night! Everything was pretty clean & staff was friendly.
Stayed 1 night in Mar 2024
Response from Tony on Mar 25, 2024
Thank you for giving us a good rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. So sorry about the door situation, if you do return please let us know that you would like a room away from the door and we will do our best to accomodate. Hope to see you again soon. Take care!

8/10 Good

jason

Stayed 1 night in Mar 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tony on Mar 25, 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good place. A little worn in the corners, but clean otherwise. The fan in my room kept me up for quite awhile until I figured 3how to turn it down.
Stayed 1 night in Mar 2024
Response from Sarah on Mar 20, 2024
Thank you for taking a moment to share your experience at Northfield Inn. Our team is so glad to hear that you enjoyed our cleanliness and overall experience. We look forward to seeing you again soon.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah on Mar 18, 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Northfield Inn & Suites.

10/10 Excellent

Regina

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Clean greT service Sara in particilar very helpful logistically great
Stayed 3 nights in Mar 2024
Response from Sarah on Mar 18, 2024
With so many great places to choose from, it’s an honor that you decided to give us a try, and itsounds like we made a great first impression. I am so delighted to hear that I was able to be of service to you. We look forward to seeing you again soon.

8/10 Good

Ian

Stayed 3 nights in Feb 2024
Response from Sarah on Mar 18, 2024
Thank you for a great review.

8/10 Good

XIAOHUI, Minneapolis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airconditioning is too noisy.
Stayed 1 night in Mar 2024
Response from Sarah on Mar 20, 2024
Thank you for posting your review. We value your time and apologize that your A/C unit wasn't as quiet asit should be. We look forward to welcoming you back soon.

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2024
Response from Sarah on Apr 3, 2024
Thank you for taking the time to review our property. I am so glad to hear that you enjoyed your stay with us!

10/10 Excellent

Charlie, Murfreesboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tony on Mar 25, 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tony on Mar 25, 2024
Thank you for giving us a good rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We would love to know what we could do better to get a perfect 5. Hope to see you again soon. Take care!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Tony on Mar 25, 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

10/10 Excellent

Glenn, Prairie du Sac

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, Comfortable & Quiet! Very pleasant stay!
Stayed 1 night in Mar 2024
Response from Tony on Mar 25, 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

10/10 Excellent

Bryon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close proximity to many area attractions and eating establishments.
Stayed 2 nights in Mar 2024
Response from Tony on Mar 25, 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

10/10 Excellent

Chelsea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay....will definitely be back!!!
Stayed 1 night in Mar 2024
Response from Tony on Mar 25, 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

10/10 Excellent

Hrissanthi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a convenient location. Friendly staff and nice facilities, very good value for the price.
Stayed 1 night in Mar 2024
Response from Tony on Mar 25, 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

10/10 Excellent

Frank

Stayed 1 night in Mar 2024
Response from Tony on Mar 25, 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!

6/10 Okay

Stephen

Traveled with family
Liked: Cleanliness, staff & service
The breakfast area was very noisy. With just a few people eating it was extremely loud!
Stayed 2 nights in Feb 2024
Response from Tony on Mar 25, 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.