All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I had four 8 year olds with me We checked in at about 1 and swam from 2-5. We went back to the room for the night and at 630 the toilet was clogged. I called the front desk and asked for assitance. They dropped off a plunger and noone followed up Needless to say. We did not have a toilet to use the whole night. They had to pee in th the bathtub I approached the front desk the next morning and I got a I am sorry for any inconvenince.
Jessica
Stayed 1 night in Apr 2024
Response from Sarah on Apr 19, 2024
Thank you for your candid feedback. I am sorry to hear that you weren't satisfied with the competence of our front desk team and that you found our service to be below your standards. This has been communicated to the concerned staff.
Perfect place to stay for an overnight in Springfield. Clean, breakfast was good, staff was friendly.
Richard
Stayed 1 night in Apr 2024
Response from Sarah on Apr 19, 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff.
The cost is reasonable for the this property because you get what you pay for. Thin walls, worn finishes, low cost furniture. Location is poor, but close to the freeway.
John
Stayed 1 night in Apr 2024
Response from Sarah on Apr 12, 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Springfield.
Thank you for your kind review! We truly appreciate your kind words about our staff. It's a boost for us every time we hear positive reviews such as this.
10/10 Excellent
Charlie
Traveled with family and small children, Traveled with family
Dear Happy Guest. Thank you for giving us a perfect rating! I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to Springfield.
We arrived early and was able to get in the room before check in, 2 thumbs up!
Brian D
Stayed 1 night in Apr 2024
Response from Sarah on Apr 3, 2024
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
Great place to stay! Comfortable, able to upgrade our room at the last minute. Check in & out very easy. Breakfast was good! Highly recommend this place!
Stephanie
Stayed 1 night in Apr 2024
Response from Sarah on Apr 3, 2024
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
Clean. Great breakfast. Lots of room. Friendly staff. Great place to stay with families. We didn't have time to use the pool, but it looked great!
Jennifer
Stayed 1 night in Mar 2024
Response from Sarah on Apr 3, 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel.
Our stay was great. Our room was recently renovated and everything seemed brand new. The entire building was very clean. It was quiet at night. The included breakfast was fresh, hot and a lot of choices. The pool area and pool was very clean. The staff was polite and friendly.
Jennifer
Stayed 1 night in Mar 2024
Response from Sarah on Apr 3, 2024
Dear Guest. Thank you for taking the time to give us your feedback about your stay at our hotel. I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel.
10/10 Excellent
Mark
Business traveler
Mar 28, 2024
Liked: Property conditions & facilities
First time at this hotel and I wasn’t disappointed. Friendly staff, clean throughout the hotel and comfortable rooms. Refreshing place to spend the night while traveling through Illinois.
Mark
Stayed 1 night in Mar 2024
Response from Sarah on Mar 28, 2024
Wow! Thank you for the perfect rating. We work hard to provide top-tier hospitality and a clean environment, and we are delighted that you noticed. We hope if you are traveling through Illinois in the future that you will stay with us again. Take care.
There was broken chips and dirty cup on the floor. Wrapper on desk and hair on the bed. Black stuff on one towel. Very noisy. Would not go back.
Shannon
Stayed 1 night in Mar 2024
Response from Tony GM on Mar 25, 2024
I hope this note finds well. We have sent your feedback to the personnel concerned and I will personally follow up with this myself. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.
Everything was good except we were at the end of the halll by the side entrance/exit. We heard the door slamming & people coming in & out all night. Sounded like they were coming into our room. Kept me up all night! Everything was pretty clean & staff was friendly.
Megen
Stayed 1 night in Mar 2024
Response from Tony on Mar 25, 2024
Thank you for giving us a good rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. So sorry about the door situation, if you do return please let us know that you would like a room away from the door and we will do our best to accomodate. Hope to see you again soon. Take care!
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!
Overall a good place. A little worn in the corners, but clean otherwise. The fan in my room kept me up for quite awhile until I figured 3how to turn it down.
Kate
Stayed 1 night in Mar 2024
Response from Sarah on Mar 20, 2024
Thank you for taking a moment to share your experience at Northfield Inn. Our team is so glad to hear that you enjoyed our cleanliness and overall experience. We look forward to seeing you again soon.
Thank you so much for your five-star review. We are delighted to hear that you had a positiveexperience with us at Northfield Inn & Suites.
10/10 Excellent
Regina
Business traveler, Traveled with partner
Mar 17, 2024
Liked: Cleanliness, amenities
Clean greT service Sara in particilar very helpful logistically great
Regina
Stayed 3 nights in Mar 2024
Response from Sarah on Mar 18, 2024
With so many great places to choose from, it’s an honor that you decided to give us a try, and itsounds like we made a great first impression. I am so delighted to hear that I was able to be of service to you. We look forward to seeing you again soon.
Thank you for posting your review. We value your time and apologize that your A/C unit wasn't as quiet asit should be. We look forward to welcoming you back soon.
10/10 Excellent
Jeremy
Mar 11, 2024
Jeremy
Stayed 1 night in Mar 2024
Response from Sarah on Apr 3, 2024
Thank you for taking the time to review our property. I am so glad to hear that you enjoyed your stay with us!
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!
Thank you for giving us a good rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We would love to know what we could do better to get a perfect 5. Hope to see you again soon. Take care!
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!
Clean and close proximity to many area attractions and eating establishments.
Bryon
Stayed 2 nights in Mar 2024
Response from Tony on Mar 25, 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!
Nice hotel in a convenient location. Friendly staff and nice facilities, very good value for the price.
Hrissanthi
Stayed 1 night in Mar 2024
Response from Tony on Mar 25, 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!
10/10 Excellent
Frank
Mar 3, 2024
Frank
Stayed 1 night in Mar 2024
Response from Tony on Mar 25, 2024
Thank you for giving us a perfect rating that means so much to us. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Hope to see you again soon. Take care!
6/10 Okay
Stephen
Traveled with family
Mar 3, 2024
Liked: Cleanliness, staff & service
The breakfast area was very noisy. With just a few people eating it was extremely loud!
Stephen
Stayed 2 nights in Feb 2024
Response from Tony on Mar 25, 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.