Ratings based on 1,099 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from decatur il

Beautiful, clean spacious

Posted Oct 8, 2017
Whomever manages this property should be very proud. It was perfect 👌
Comment from Hotel Management
Oct 9, 2017 by Carlos Stakely, Hotel Management
Dear Kristi, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
4 out of 5
by A verified traveler

Convention center

Posted Oct 5, 2017
Pros: Free Cookies
Cons: Furniture quality, tv signal was poor
Attending a conference hosted at the hotel. As a business traveler, the hotel was adequate but I have come to expect a bit more. For family travel this would have been sufficient as little time is spent in the room. Issues were minor cosmetic issues
Comment from Hotel Management
Oct 5, 2017 by Carlos Stakely, Hotel Management
Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
5 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Absolutely Wonderful Customer Service

Posted Oct 4, 2017
Pros: King-Sized Bed, Friendly Staff, comfortable room with hot tub. Excellent pool with always-perfect temperature.
Cons: The wi-fi was a tad on the slow side, even with full signal strength. Otherwise, not really anything I have to complain about.
Location: A lot of wonderful food places nearby, as well as any and all shopping needs and conveniences.
I had an absolutely splendid stay. Was visiting my best friend and she stayed with me for a lot of it. It was a very comfortable room, having stayed in the jacuzzi room with king sized bed. The jacuzzi was wonderful, the ac and dehumidifier made the air quality feel incredible and the pool was always clean and almost always empty, while also at a perfect temperature, making almost any time a perfect time to take a dip. My friends and I stayed quiet, and the pool was always a fantastic time. Outside of that, though, I feel the need to commend the amazing staff. Cheryl in particular was an absolute sweetheart for the entire week-long duration of my stay. She was very accommodating to all of my requests and did so with such a smile and genuine kindness. She really gave the place a homey feel. Aside from Cheryl the rest of staff was also very friendly. Overall, a wonderful experience from head to toe. I would easily recommend this place to anyone looking to stay in the area.
Comment from Hotel Management
Oct 4, 2017 by Carlos Stakely, Hotel Management
Dear Colin, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Cheryl that she made an impact during your stay. We hope to welcome you back to the hotel soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Minneapolis, Minnesota

Beautiful hotel close to Interstate.

Posted Oct 2, 2017
Pros: Room, staff and breakfast.
Location: Lots of restaurants nearby.
Easy to get to from the interstate. Close to sights. Very comfortable room. Great breakfast.
Comment from Hotel Management
Oct 4, 2017 by Carlos Stakely, Hotel Management
Dear Kathy, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Close to sirport

Posted Sep 15, 2017
Very nice, neat hotel and convention center in a safe area. I did a morning run and felt comfortable. Hotel rooms great and even better was the price. Hotel staff able to assist with dining choices as I was not looking for fast food.
Comment from Hotel Management
Sep 19, 2017 by Carlos Stakely, Hotel Management
Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from quincy IL

Excellent location and facilities

Posted Aug 30, 2017
Great hotel with easy access to shopping and dining. Quiet, family friendly hotel
Comment from Hotel Management
Sep 19, 2017 by Carlos Stakely, Hotel Management
Dear Tandy, I am delighted to hear that we have been part of so many journeys that you've taken. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Thank you for your loyalty and trust.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2017
Pros: very clean and the most friendly staff!
very clean and the staff was very friendly, and helpful. The breakfast was good.
Comment from Hotel Management
Sep 19, 2017 by Carlos Stakely, Hotel Management
Dear Guest, Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Springfield, IL We look forward to welcoming you back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
The inscription is fast. The personnels is kind. The rooms are wide enought.
Comment from Hotel Management
Sep 21, 2017 by Carlos Stakely, Hotel Management
Dear Guest, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
3 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Okay hotel to spend a night

Posted Aug 23, 2017
Staff was apathetic. Even after calling to let them know that we would check in late. She still had to wait at the counter for 30minutes prior to anyone be showing up. No apologies nothing.
Comment from Hotel Management
Sep 19, 2017 by Carlos Stakely, Hotel Management
Dear Guest, I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago IL

Comfortable hotel with homey touches

Posted Aug 22, 2017
Cons: The refrigerator in the room could have been colder.
It was very clean throughout. The breakfast buffet was far better than most hotels of this class. The lobby was set up to feel like home. There was iced water, iced tea and coffee available in the lobby. There was a front porch if you wanted to spend some time outdoors. All of the staff was very helpful and friendly. We arrived earlier than 3 p.m. and inspite of a full house the night before they were able to provide a room to us at 1 p.m. It was the last day of the state fair and the eclipse was the next day so the hotel was incredibly busy, but the entire staff handled everything without a hitch. I would definitely stay again.
Comment from Hotel Management
Sep 21, 2017 by Carlos Stakely, Hotel Management
Dear Guest, Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.