Ratings based on 425 Verified Reviews

4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Pleasant, comfortable stay

Posted Aug 23, 2017
Pros: Staff, clean, cool retro vibe, unique bar and common spaces
Cons: Pillows in rooms could be improved
Hotel staff pleasant and efficient. Cool retro vibe to place. Well maintained and clean. Hotel bar was very neat...enjoyed the "ice bar" and would recommend stopping by during any visit. Overall we liked the hotel and enjoyed the visit. I would recommend to others in the area.
Comment from Hotel Management
Aug 27, 2017 by Christie, Hotel Management
Thanks for the wonderful feedback, Jeff. We hope to have you as our guest again the next time you're in Springfield.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2017
Very nice facility, both Hotel and convention center . The staff was very efficient
Comment from Hotel Management
Aug 6, 2017 by Christie, Hotel Management
Thank you for the great compliment! We hope to have you as our guest again.
2 out of 5
by Julia

Disappointing

Posted Jun 13, 2017 on Hotels
There are many other better places to stay. The bath tub would not drain, the TV would not work, the decor is 70's, the beds were fairly comfortable. We were just there for one night. I would not stay there again, unless I had to.
Comment from Hotel Management
Jun 23, 2017 by Christie, Hotel Management
Julia, Thank you for sharing feedback with us as it is crucial to our growth. We do have a retro yet modern style staying true to the property's history. I apologize that your television and bath tub had issues during your stay. We would love to earn another chance to impress you.
3 out of 5
by Aravella

Posted Jun 6, 2017 on Hotels
I was extremely disappointed our shower was full of black mold they had someone come wash it, but it still was not very good, we were there for Special Olympics State Games so I was kinda disappointed that my daughter got sick because of this negligence.
Comment from Hotel Management
Jun 9, 2017 by Christie, Hotel Management
Aravella, Thank you for sharing feedback with us so that we can make improvements. We will take a close look at this guestroom and the issue you have reported. We do apologize, as this is not to our standards.
4 out of 5
Recommended
for Families
by A verified traveler

Location close to many eateries and super store.

Posted May 4, 2017
Pros: Location to airport, and restaurants,
Stayed overnight due to flight cancllation. Stay was comfortable and convenient to airport. Restaurant very nice.
Comment from Hotel Management
May 4, 2017 by Christie, Hotel Management
Thank you for being our guest!
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

This is an absolutely stunning hotel

Posted May 1, 2017
Pros: There was not one thing I did not like about this hotel. The staff (from the front desk to housekeeping) was uber friendly and helpful.
Cons: I can't think of one thing.
From the moment of check in until the moment you leave you are treated as if you are the only guest in the hotel which considering the hotel was fully booked while I was there for a conference is in my opinion amazing customer service.
Comment from Hotel Management
May 3, 2017 by Christie, Hotel Management
Thank you Kristie! This is wonderful feedback. We are so pleased that you found the team offered excellent customer service. We hope to welcome you back any time you are in Springfield!
4 out of 5
by A verified traveler

Posted Apr 10, 2017 on Hotels
Comment from Hotel Management
Apr 17, 2017 by Christie, Hotel Management
Thank you for your feedback!
4 out of 5
by William

One Night Stay for School Band Trip

Posted Apr 4, 2017 on Hotels
Comfortable accommodations. Great staff-changed our room to reduce noise from a room next door. Good buffet breakfast in the morning.
Comment from Hotel Management
Apr 7, 2017 by Christie, Hotel Management
Thank you for the feedback, William! I am thrilled to hear our staff took action to make sure your stay was enjoyable.
5 out of 5
by Kayla

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Apr 7, 2017 by Christie, Hotel Management
Great, thanks Kayla!
5 out of 5
by Andrea

Great remodel

Posted Mar 28, 2017 on Hotels
Nationals basketball championships. We do it every year. Wouldn't stay anywhere else!
Comment from Hotel Management
Apr 7, 2017 by Christie, Hotel Management
We appreciate your loyalty, Andrea! Love hosting your group.