Posted Aug 29, 2016 on Hotels
We were off to a rough start at our stay. We checked in (already prepaid for the room through hotels.com) and they recharged our card for the full stay. We had to spend at least 45-60 minutes at the front desk getting this taken care of. During that time our dinner was getting cold, no refrigerator or microwave in our room. Once they finally corrected the error we asked if there was anything for our troubles. They acted like it wasn't a big deal that our food was cold and one gentleman that worked there even argued with us. They were extremely rude and unapologetic that they made a mistake. After that was taken care of, the stay was just okay. The vending machines didn't work and the stuff they sold in their "store" was 3x more expensive. The hotel staff tried making the stay better by bringing our daughter a card and treat on her birthday. The food service from downstairs was good, people were friendly. The location is perfect for all the Lincoln site seeing we did but parking was a bit much to leave during the stay.