Clean but Uncomfortable
Posted Aug 22, 2016
Based on appearances only, I would rate this 5 out of 5 stars. The lobby, pool, breakfast area, and room were all extremely well kept and clean. I was very impressed! The pool was wonderful and warm. The room was clean and spacious. The breakfast was superb. Probably one of the best continental breakfasts I've had! Food and staff in the breakfast area was wonderful. The check-in staff member was very unfriendly; monotone, didn't make eye contact, mumbled, acted either very unhappy/bored at his job. The beds were extremely uncomfortable!! Hard, hard, hard. The pillows were very lumpy and the linens were cheap quality. I could not get comfortable, slept poorly, and woke up with a sore back. I was very disappointed about that aspect because obviously the bed in a hotel is the most important part. Overall it was a nice hotel but because of the quality of the beds alone, I will not return.
Comment from Hotel Management
Aug 23, 2016 by Manager, Hotel Management
Thank you for taking the time to post a review of our property. We appreciate each and every review we receive, as they help us to continually improve our service and amenities. Thank you for the kind words about the hotel, and we are glad to hear that you enjoyed our breakfast! We are sorry to hear that you did not have a good experience with our front desk staff during your check in. We will address this with the appropriate team members and correct the situation. We will also pass along your comments to the General Manager about your experience with our beds. Thank you so much for the opportunity to be of service to you.