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Reviews of Red Roof Inn Springfield, IL

2 out of 5
Red Roof Inn Springfield, IL
3200 Singer Ave, Springfield, IL

Reviews

5.8
Rating 10 - Excellent. 112 out of 966 reviews" "
Rating 8 - Good. 220 out of 966 reviews" "
Rating 6 - Okay. 250 out of 966 reviews" "
Rating 4 - Poor. 183 out of 966 reviews" "
Rating 2 - Terrible. 201 out of 966 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Cole

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Cole,We're sorry to hear that your stay was not up to expectations. Please feel free to contact us so we can address any concerns you may have.

10/10 Excellent

Andrew

Liked: Staff & service, amenities, property conditions & facilities
The pillow had hair on it. The sheets had although washed. Blood stains and pee stains on them. You could bleach them.
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello Andrew,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments are important for our continuous improvement. We recommend guests contact management directly for any specific concerns following their stay.

2/10 Terrible

Galdino

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bugs and stains everywhere
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Galdino,Thank you for bringing your experience to our attention. We apologize for any inconvenience caused during your stay. We take cleanliness and hygiene seriously, and we have addressed your concerns with our housekeeping team to ensure this doesn't happen in the future. We appreciate your feedback and hope to welcome you back for a better experience.

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please listen to me when I say they have probably never cleaned any of these rooms ever. The blanket had stains, there was hair and crumbs under the top sheet. The window unit was so dirty that we gagged when we turned it on. The floor was sticky and there was a cigarette butt on the ground. I took pictures as proof. The front desk said I should have asked for a new room. I'm sure they were all dirty. His reasoning for the cigarette butt on the ground was that it was a smoking room. Really???
Response from Manager on Dec 11, 2023
Hello Michael, We apologize for any dissatisfaction you may have experienced during your stay. We strive to maintain a high standard of cleanliness and apologize if we fell short during your visit. Our team is committed to addressing cleanliness issues promptly, and we appreciate your feedback. If you have any further concerns, please reach out to our management team directly.

4/10 Poor

GARY

Disliked: Cleanliness, staff & service
Bad sign in
No clerk for 15 minutes, then a "friend" showed up that couldn't sign me in. 25 minutes later the manager one duty (owner?) showed up. He'd HAD to run to a celebration of his countries Cricket match win.
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello GARY, Thank you for sharing your experience with us. We apologize for the delay you encountered during check-in. We strive to provide prompt and efficient service, and we regret any inconvenience caused. Your feedback will be shared with the appropriate team members to ensure that this does not happen again in the future.

2/10 Terrible

Elizabeth

Traveled with family and small children, Business traveler
Disliked: Cleanliness, property conditions & facilities
Shower head was busted water was getting everywhere on the floor. The fridge was disgusting the floor hadnt been cleaned. There was no safety lock latch.
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Elizabeth, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused during your stay. Our team will investigate the issues with the shower head, cleanliness, and safety latch to ensure future guests do not face similar challenges. Your feedback is valuable in helping us improve our services.

6/10 Okay

Heidi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Heidi, Thank you for sharing your feedback with us. We appreciate your time and understanding. Should you have any further queries or concerns, please feel free to contact our management team. We would be more than happy to assist you further.

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Geraldine,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay at our hotel. Your kind words about our staff and facilities are truly appreciated. We hope to have the pleasure of welcoming you back again in the future for another enjoyable stay.

8/10 Good

Michael

Liked: Staff & service, room comfort
Good stay, area not so much
Hotel was okay. The parking lot was a little shady though. There’s a Jaguar with 4 flat tires on property, and driving in to hotel is challenging with the massive pot holes you need to maneuver
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Michael, Thank you for bringing this to our attention. We apologize for any inconvenience you experienced due to the condition of the parking lot. We will address the issue promptly.

4/10 Poor

brian

Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello brian,Thank you for your positive review! We're glad to hear that you enjoyed your stay at our hotel. We look forward to welcoming you back again soon.

6/10 Okay

karen

Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello karen, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We value your comments and will use them to improve our services. Please don't hesitate to reach out to our management team for further assistance with your concerns.

10/10 Excellent

kimberly

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from Dannielle Rediresponse Specialist on Oct 8, 2023
Hello Kimberly, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPRINGFIELD IL and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Jeanette

Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Jeanette,Thank you for your positive rating! We're glad to hear that you enjoyed your stay at our hotel. If there's anything else we can assist you with, please let us know.

2/10 Terrible

Alissa, Calumet park

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were dirty bathrooms had burns for cigarettes an etc on walls an floors
Stayed 2 nights in Aug 2023
Response from Manager on Sep 6, 2023
Hello Alissa, It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Krista

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was nasty! The worst I have ever stayed in. It was so dirty! It still had old coffee in the coffee pot. The comforters and shower curtain were all stained. There was black mold in several places in the bathroom. The mirror was missing in the bathroom. The mirror by the TV was dirty. The lampshades were stained and gross. The TV remote has NEVER been wiped down. I have pictures to prove all of this and more. Just unacceptable to be this dirty and charge over $100 per night!
Stayed 1 night in Aug 2023
Response from Manager on Aug 20, 2023
Hello Krista,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guestsᄑ expectations. We hope you will give us a chance to redeem ourselves in the future.

2/10 Terrible

Lydia Painting, Farmers Branch

Disliked: Cleanliness, staff & service, property conditions & facilities
Property Manager tried to get more money out of us and lied about accommodating after confirming twice that we where driving for 13 hrs.
Stayed 7 nights in Aug 2023
Response from Manager on Aug 31, 2023
Hello Lydia Painting, We sincerely apologize if you felt that in any way. Integrity plays a big part in our guest services. We also make sure that guest will have 100% satisfaction, and make sure all issues are addressed and resolved during the stay.

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
The room was not very clean. The water didn’t get very warm and the sink did not drain. The sheets were stained but the bed was comfortable and the ac was cold!
Stayed 4 nights in Aug 2023
Response from Manager on Aug 15, 2023
Hello Guest, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Daniel, Naperville

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 17, 2023
Hello Daniel, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Amanda

Stayed 1 night in Aug 2023
Response from Kerry-Lee RediResponse Specialist on Aug 14, 2023
Hello Amanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPRINGFIELD IL and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

Michelle

Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Michelle,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Kim

Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Hello Kim,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Everything went so well from our check-in to check-out. Friendly staff, great room, clean, so comfortable, great shower. Will stay here again.
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello Kathleen,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our staff and your comments about our shower. Your voice is very valuable to us and we hope you will return on your next travels.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
there were flies in our room and ask to be moved in a different room according to management no rooms available
Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Hello Guest, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

mike

Stayed 1 night in Jul 2023
Response from Devorine RediResponse Specialist on Aug 9, 2023
Thank you for taking a moment to complete our survey, Mike. The staff at the Red Roof Inn Springfield, IL and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

8/10 Good

James, Joliet

Liked: Cleanliness, staff & service
The Red Roof Inn is conveniently located in Springfield within driving distance of dining and shopping and historic sites. It's inexpensive and was comfortable.
Stayed 1 night in Jul 2023
Response from Linton Rediresponse Specialist on Jul 14, 2023
Dear James,I appreciate your feedback following your recent visit at the Red Roof Inn Springfield, IL. It's heartwarming to read that our inexpensive rooms, convenient location and comfortable beds were to your liking. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.With thanks,LintonRediresponse Specialist

4/10 Poor

Catherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well, first of all our door had a bullet hole in it😲. The shower bar was barely hanging on the wall so u couldnt close the curtain to take a shower. There were roaches in the bath tub. The bathroom door was comming apart and the handle was smaller than the hole. There was no cover over the light fixture, the base of the toilet was totally nasty. Hadnt been cleaned in years probably. There was black mold in the bathroom as well. There was a hole in the bathroom door tht looked like a fist print. The walls were disgustingly dirty and im not talking not just slightly im talking filth. Now for the rest of the room the window was broken/cracked, wall filthy. Furniture broken, missing knobs, chipped and had cigarette burns. There were people in the night fighting and screaming that they were going to kill someone. This hotel needs condemned!!! I prayed for Gods protection on me and my family the entire nite. If you stay here you are crazy! Its not worth $5 a nite! Nasty, disgusting, filth!
Stayed 1 night in Jul 2023
Response from Linton Rediresponse Specialist on Jul 10, 2023
Dear Catherine,We are sorry to hear your recent experience at the Red Roof Inn Springfield, IL did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist

2/10 Terrible

Wendy

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Place is a sham. Do not bother!! Reserves rooms already taken to double their income. Blames it all 'on the system' where your reservation means nothing even with printed receipt. Has the audacity to offer same room already paid for and booked again, if paid for for a third time. Needs shut down. I'm lucky I wasn't a family with children when left with no room after paying for it.
Stayed 2 nights in Jun 2023
Response from Linton Rediresponse Specialist on Jul 7, 2023
Dear Wendy,Thank you for posting a review about your recent visit at the Red Roof Inn Springfield, IL. We are sorry you had a less than satisfactory experience. The situation you described regarding booking issue was truly regrettable to read. To uphold our company's high standards, we will ensure your comments are shared with upper management in an effort to have your issues addressed.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist

2/10 Terrible

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away.
Drug dealers knocking on doors all night long. People screaming and threatening to kill each other right outside our door in the morning. Hair in tub we didn't use with dripping water. No coffee.
Stayed 1 night in Jun 2023
Response from Linton Rediresponse Specialist on Jul 1, 2023
Dear Beth,We are sorry to hear your recent experience at the Red Roof Inn Springfield, IL did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist

4/10 Poor

JOHN

Disliked: Cleanliness, property conditions & facilities
The area didn’t seem very safe
Stayed 1 night in Jun 2023
Response from Manager on Jun 20, 2023
Hello JOHN, Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Antonio,RediResponse Specialist on Jun 4, 2023
Hello Richard, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN SPRINGFIELD IL and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

4/10 Poor

Margaret

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Floor in room was dirty, there was no Wi-Fi or TV channels
Stayed 1 night in May 2023
Response from Manager on May 27, 2023
Hello Margaret, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on May 21, 2023
Hello Robert,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Victor

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Not the best experience
Reservations were made for a supreme room on the first floor, call placed to confirm this. Upon check-in there were only 2nd floor rooms available so I was given a handicap accessable room. Bathroom was not clean, black mold on walls and shower curtain, floor board was coming off in shower and water ran out into carpet in the room which remained wet throughout my stay.
Stayed 2 nights in Apr 2023
Response from Recordo Rediresponse Specialist on May 15, 2023
Hello Victor,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN SPRINGFIELD IL. It's truly disheartening to hear that your experience didn't meet your expectations due to the inconvenience caused from getting the wrong room, the possible mold you described and the damaged floor you indicated you encountered, along with other highlighted concerns. Please accept our sincerest apologies. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,Recordo Rediresponse Specialist

6/10 Okay

Josephine

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Recordo Rediresponse Specialist on May 15, 2023
Hello Josephine, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Springfield, IL and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRediresponse Specialist

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Manager on Apr 25, 2023
Hello Thomas,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Melvin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Linton Rediresponse Specialist on Apr 24, 2023
Hello Melvin,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Springfield, IL and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

6/10 Okay

Liem

Ok
Stayed 1 night in Mar 2023
Response from Adraine RediResponse Specialist on Mar 13, 2023
Hello Liem, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Springfield, IL appreciate your 3/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a room with two queen beds (sleeps 4 people) but only enough towels for 2 people and when we went to the front desk they were out of towels
Stayed 2 nights in Feb 2023
Response from Devorine RediResponse Specialist on Feb 28, 2023
Dear Kimberly,Thank you for taking the time to write a review of your stay at Red Roof Inn Springfield, IL. I am disappointed that there was limited towels during your stay. Please accept our apologies. Your comments will be taken into consideration in an effort to have your concerns addressed and to make changes to improve the quality of our guest services. We sincerely appreciate your positive rating. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. We look forward to having you visit with us again in the future.Sincerely,Devorine RediResponse Specialist

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people
Stayed 1 night in Dec 2022
Response from Manager on Dec 18, 2022
Hello Amanda,Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

6/10 Okay

Earla

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Manager on Dec 16, 2022
Hello Earla,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Mark B

Disliked: Staff & service, amenities
Not only did the desk clerk ask for a tip when I checked in, but he also came down to the room with a "free" bottle of water (normally $1 to buy) and ask for a tip again. I gave it to him to prevent any repercussions that might occur.
Response from Manager on Dec 16, 2022
Hello Mark B, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Manager on Nov 21, 2022
Hello Eric, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Poor

Samantha

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Roches dirt sheets
Stayed 1 night in Oct 2022
Response from Manager on Oct 28, 2022
Hello Samantha, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Tiffany

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mold on the wall dirty bedding
Stayed 1 night in Oct 2022
Response from Manager on Oct 18, 2022
Hello Tiffany, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

2/10 Terrible

Dawn, Springfield

Disliked: Cleanliness, property conditions & facilities
Room was ok at first but in the morning found a roach in there. Called the front desk to ask for a refund and was told all they would do was come spray the room. They know nothing about customer service.
Stayed 1 night in Oct 2022
Response from Manager on Oct 8, 2022
Hello Dawn,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

Georgia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, comfortable and a great breakfast!
Stayed 1 night in Sep 2022
Response from Manager on Sep 20, 2022
Hello Georgia, We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our breakfast. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, Clean and Comfortable
My stay at Red Roof satisfied everything I was hoping for after a long road trip. Convenient food nearby along with stores for supplies. The staff was very friendly and helpful.
Stayed 1 night in Sep 2022
Response from Manager on Sep 19, 2022
Dear Guest, I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff. We hope you'll return to see how we continue to improve our service and hospitality.

4/10 Poor

Joy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Well it was a cheap room but the 1st room I was given wasn't even cleaned yet. I opt for a smoking room & new it might have a smoke smell brought a candle. The room was somewhat clean but holes in bedspread not great!!! But I couldn't afford a 5 star hotel.
Stayed 1 night in Sep 2022
Response from Manager on Sep 12, 2022
Hello Joy, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

6/10 Okay

Robert

Traveled with family
Stayed 1 night in Aug 2022
Response from Manager on Aug 25, 2022
Hello Robert, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

2/10 Terrible

Cheri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
We had to switch rooms twice.. first one had an air conditioner that was falling apart and didn’t work…the second one had been used there was a key in the room and pillows had head marks in then and bedding was messed and the desk clerk didn’t believe me and had to check himself
Not a working air conditioner
Stayed 1 night in Aug 2022
Response from Manager on Aug 25, 2022
Hello Cheri, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.