Regency Inn & Suites

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Egyptian cotton sheets, premium bedding, pillowtop beds, desk
40-inch flat-screen TV with cable channels
Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Overview of Regency Inn & Suites

Regency Inn & Suites

2 out of 5
Guests rated this property 3.3/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Business services
  • Parking available
  • Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
21 Baldwin Street, West Springfield, MA, 01089

Explore the area

  • Popular LocationEastern States Exposition3 min walk
  • Popular LocationMassMutual Center3 min drive
  • Popular LocationJosiah Day House3 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)20 min drive

Choose dates to view prices

About this area

West Springfield

Located in West Springfield, Regency Inn & Suites is in the business district and near a metro station. Naismith Memorial Basketball Hall of Fame and Josiah Day House are cultural highlights, and some of the area's attractions include Springfield Science Museum and Zoo in Forest Park and Education Center. Six Flags New England and Phelps-Hatheway House & Garden are also worth visiting. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with mountain biking and hiking/biking trails. Guests love the hotel's location for the sightseeing.

What's nearby

  • Eastern States Exposition - 3 min walk
  • MassMutual Center - 3 min drive
  • Quadrangle - 3 min drive
  • MGM Springfield - 3 min drive
  • Josiah Day House - 3 min drive

Getting around

  • Springfield Union Station - 7 min drive
  • Bradley Intl. Airport (BDL) - 20 min drive

Restaurants

  • Memo's Restaurant — 3 min walk
  • White Hut — 17 min walk
  • Adolfo's — 3 min drive
  • Panjabi Tadka — 3 min drive
  • Bnapoli Italian — 3 min drive

About this property

Regency Inn & Suites

Suburban hotel with 24-hour business center and conference center
A 24-hour business center, a conference center, and conference space are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station, and a library are onsite. All 48 rooms feature comforts like pillowtop beds and Egyptian cotton sheets, while conveniences include refrigerators and microwaves. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also find coffee makers and hair dryers.
Regency Inn & Suites offers 48 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Guests can make use of the in-room refrigerators and microwaves.

Bathrooms include shower/tub combinations and complimentary toiletries. 40-inch flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Free offsite parking within 1 ft; reservations required

Family friendly

  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Library
  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • 24-hour business center
  • Computer station
  • Conference center (800 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 30.00
Express check-out

Special check-in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 30.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cleaning deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10.00 per night (rates may vary)
  • Pet fee: USD 25
  • Service animals are exempt from fees
  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-out fee: USD 30.00 (subject to availability)
  • Rollaway bed fee: USD 30.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts Visa, Mastercard, American Express, Discover, and debit cards; cash is not accepted

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn & Suites Hotel
Regency Inn & Suites West Springfield
Regency Inn & Suites Hotel West Springfield

Frequently asked questions

Overall score and ratings

3.1
Rating 5 - Excellent. 102 out of 554 reviews
5 - Excellent 18%
Rating 4 - Good. 130 out of 554 reviews
4 - Good 23%
Rating 3 - Okay. 123 out of 554 reviews
3 - Okay 22%
Rating 2 - Poor. 99 out of 554 reviews
2 - Poor 18%
Rating 1 - Terrible. 100 out of 554 reviews
1 - Terrible 18%

3.3/5

Cleanliness

3.6/5

Staff & service

2.4/5

Amenities

2.8/5

Property conditions & facilities

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Well located fjust across the street from the Big E. However the google map attached to the Epedia website showed the motel location further out Route 147. took us a half-hour to find the motel.
Stayed 1 night in Oct 2021

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very dirty. The worker or owner was not there at night which is ok but when a customer needs something and they are very rude when you call the phone number listed that is not acceptable. I thought they had a continental breakfast. NOPE. Which is fine we were already planning on going somewhere else to eat however there was not even any coffee. We would never stay there again and would not recommend this to anyone.
Stayed 1 night in Oct 2021

1/5 Terrible

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should be closed,the first room they gave me was not even cleaned from the previous guest and then they give us a different room and there was water coming out from the bathroom ceiling I wouldn’t recommend this place to even my worst enemy if I were you book somewhere else. The manager said he didn’t give a f**** about us and told us just to leave this place is gross!!!
Stayed 1 night in Oct 2021

2/5 Poor

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was gross honestly. And there was NO mention of a pool in the process of being remodeled and we were given a room with only a “poolside” view…when we opened the curtain, a literal pile of garbage was in front of the window. It was almost comedic….but truly ridiculous that we paid $110 for that room. The room that was assigned to us wasn’t worth even $50 in its condition and with that view. The only positive of this place was the staff who were very kind.
Stayed 1 night in Aug 2021

1/5 Terrible

Business traveler, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
People were very nice. But rooms were FILTHY. I’ve never seen anything like it. Found a dirty sock from a previous guest in the room, under the door of the mini fridge there was a layer of sticky goo, and inside the fridge itself was moldy. I chose the place because it is pet friendly so it’s not surprising that it is somewhat run down. If they cleaned better I’d give it a 3.
Stayed 1 night in Aug 2021