Title: Baldwin Inn & Suites, SureStay Collection by Best Western Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Baldwin Inn & Suites, SureStay Collection by Best Western This hotel's refreshing pool provides the perfect place to unwind after visiting nearby attractions like Six Flags New England and Eastern States Exposition ## Photo gallery for Baldwin Inn & Suites, SureStay Collection by Best Western ![Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5755h3840x5y0-3661e0ca.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5754h3835x5y5-e38781aa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5755h3840x5y0-c074381d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/b5bac949.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Private kitchenette | Microwave - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5753h3840x5y0-8e399dec.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Regency Inn & Suites combines convenience with comfort, minutes from popular attractions. Travelers appreciate the helpful staff, outdoor pool, and practical amenities like a 24-hour business center. The hotel's library and lobby TV area offer extra spaces to relax. ## Reviews 7.6 Good ## Popular amenities - Breakfast included - Pet friendly - Parking included - Free WiFi - Air conditioning - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Feb 8 - Feb 9](https://www.expedia.com/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb 9 - Feb 10](https://www.expedia.com/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-09&endDate=2026-02-10&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb 13 - Feb 15](https://www.expedia.com/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 20 - Feb 22](https://www.expedia.com/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 8 of 8 rooms ### View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed) ![Pillowtop beds, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/e93e20af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed) ### Highlights Separate sitting area Air conditioning Connecting rooms available Mini-fridge HDTV Renovated in 2025 Sofa bed - double Blackout drapes/curtains - 1 bedroom - Sleeps 6 - 2 Queen Beds ### View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) ![Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/7edd9699.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) ### Highlights Separate sitting area Air conditioning Connecting rooms available Kitchen Full-sized refrigerator/freezer Dining table Dishwasher HDTV - Sleeps 4 - 1 King Bed ### View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) ![Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5755h3840x5y0-933c2e03.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) ### Highlights Separate sitting area Air conditioning Connecting rooms available Kitchen Full-sized refrigerator/freezer Dining table Dishwasher HDTV - Sleeps 4 - 1 King Bed ### View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) ![Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/0b4f23db.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) ### Highlights Separate sitting area Air conditioning Connecting rooms available Kitchen Full-sized refrigerator/freezer Dining table Dishwasher HDTV - 1 bedroom - Sleeps 6 - 2 Queen Beds ### View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed) ![Pillowtop beds, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/e93e20af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed) ### Highlights Balcony Separate sitting area Air conditioning Connecting rooms available Mini-fridge HDTV Renovated in 2025 Blackout drapes/curtains - Sleeps 6 - 2 Queen Beds ### View all photos for Standard Room, 1 King Bed, Accessible, Bathtub ![Pillowtop beds, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5757h3840x5y0-02759568.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Accessible, Bathtub ### Highlights Air conditioning Connecting rooms available Mini-fridge HDTV Renovated in 2025 Pillowtop bed Blackout drapes/curtains Private bathroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Queen Beds, Non Smoking ![Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5755h3840x5y0-3661e0ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Mini-fridge HDTV Renovated in 2025 Blackout drapes/curtains Pillowtop bed Separate bedroom - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Standard Room, 1 King Bed, Non Smoking ![Pillowtop beds, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5757h3840x5y0-02759568.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking 8.0 Very good 1 review ### Highlights Air conditioning Connecting rooms available Mini-fridge HDTV Renovated in 2025 Blackout drapes/curtains Pillowtop bed Separate bedroom - 1 bedroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSpringfield-Hotels-Regency-Inn-Suites.h15705.Hotel-Information)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSpringfield-Hotels-Regency-Inn-Suites.h15705.Hotel-Information) ## About the neighborhood Located in West Springfield, Baldwin Inn & Suites, SureStay Collection by Best Western is in the business district and near the airport. Storrowton Village Museum and Naismith Memorial Basketball Hall of Fame are cultural highlights, and some of the area's popular attractions include Eastern States Exposition and Six Flags New England. Looking to enjoy an event or a game while in town? See what's going on at MassMutual Center. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with mountain biking and hiking/biking trails. [Visit our West Springfield travel guide](https://www.expedia.com/West-Springfield.dx7738) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.09420%2C-72.61756&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mP9PYKH1jbnJLYroH_72kDLPEWQ=) 21 Baldwin Street, West Springfield, MA, 01089 ### What's nearby - ![Amusement Rides at the Big E.](https://images.trvl-media.com/place/7738/7465b572-48dc-47cd-8759-08466a0e680e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Eastern States Exposition 2 min walk \- 0.1 miles - ![You can see a little bit of red :)](https://images.trvl-media.com/place/553248634999109239/78013638-b008-439e-bcc5-37252504ac29.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Connecticut River 2 min drive \- 1.2 miles - Storrowton Village Museum 2 min walk \- 0.1 miles - Big E Coliseum 5 min walk \- 0.3 miles - Agawam Town Hall 13 min walk \- 0.7 miles ### Getting around - Springfield Union Station 9 min drive - Bradley Intl. Airport (BDL) 28 min drive ### Restaurants - Two Weeks Notice 6 min walk - Food Court @ The Big E 6 min walk - Wurst Haus @ The Big E 6 min walk - West Springfield Lions Club 7 min walk - CT Beer Garden at the Ct Building 8 min walk ## About this property ### Baldwin Inn & Suites, SureStay Collection by Best Western Hotel located near Eastern States Exposition with rooms renovated in 2025 Located close to Storrowton Village Museum and MassMutual Center, Baldwin Inn & Suites, SureStay Collection by Best Western provides free continental breakfast. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Free self parking - Express check-out, smoke-free premises, and luggage storage - A 24-hour front desk, a TV in the lobby, and a vending machine Room features All guestrooms at Baldwin Inn & Suites, SureStay Collection by Best Western have thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and desk chairs. More conveniences in all rooms include: - Bathrooms with shower/tub combinations and free toiletries - 40-inch HDTVs with Netflix, Hulu, and streaming services - Wardrobes/closets, microwaves, and cable channels ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/1000000/30000/27900/27815/02a266b2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Blue – A Modern Hotel, an Ascend Collection Hotel West Springfield - Parking included - Free WiFi - Air conditioning - Gym 9.4 Exceptional 143 reviews $110 nightly $125 total Feb 28 - Mar 1 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=27815&PinnedHotelID=27815&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower) | 1 bedroom, desk, laptop workspace, free cribs/infant beds](https://images.trvl-media.com/lodging/1000000/30000/21300/21249/8b6f402b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Red Roof Inn Enfield Enfield - 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Change of bedsheets (on request) - Change of towels on request - Housekeeping (on request) - Multilingual staff ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Hardwood flooring in room - Lever door handles - Stair-free path to entrance - Thin carpet in public areas - Tile flooring in public areas - Upper floors accessible by stairs only - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) ### More - 1 building - 2 floors - At least 80% lighting from LEDs - Built in 1977 - Renovated guestrooms - May 2025 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillowtop mattress ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch flat-screen TV with cable channels - Hulu - Netflix - Streaming services ### Food and drink - Microwave ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Free local calls - Iron/ironing board - Laptop workspace - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Early check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11 AM Contactless check-out available Late check-out subject to availability Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 25 per pet, per stay (maximum USD 50 per stay) Service animals are welcome, and are exempt from fees Welcoming dogs only 2 total (up to 40 lbs per pet) Pets cannot be left unattended ### Children and extra beds Children are welcome 2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Pet fee: USD 25 per pet, per stay (maximum USD 50 per stay) - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Tax ID - C0008033250 This property accepts credit cards, debit cards, and cash Long-term renters welcome Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Regency Inn West Springfield Regency West Springfield Regency Inn Suites Baldwin Inn & Suites Hotel Baldwin Inn & Suites West Springfield Baldwin Inn & Suites Hotel West Springfield ## Frequently asked questions ### Is Baldwin Inn & Suites, SureStay Collection by Best Western pet-friendly? ### How much does it cost to stay at Baldwin Inn & Suites, SureStay Collection by Best Western? ### How much is parking? ### What time is check-in at Baldwin Inn & Suites, SureStay Collection by Best Western? ### What time is check-out at Baldwin Inn & Suites, SureStay Collection by Best Western? ### Where is Baldwin Inn & Suites, SureStay Collection by Best Western located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Baldwin Inn & Suites, SureStay Collection by Best Western Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.2 Amenities ### 8.4 Staff & service ### 7.4 Property conditions & facilities 10 - Excellent 50 8 - Good 24 6 - Okay 18 4 - Poor 9 2 - Terrible 13 ## Reviews ### 8/10 Good #### Tomarie Jan 5, 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean room and very spacious, staff was friendly, i would only add a small dinning table to the room. ##### Tomarie Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Victor Dec 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities At the moment breakfast isn’t being served but not a big deal, parking was very easy and close to the entrance not much walking having to be done, staff was very friendly and accommodating the place was very clean and very quiet definitely worth the money in my opinion looking forward to staying again ##### Victor Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Marianna Sep 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was there for a horse show and the staff and location was awesome ##### Marianna Stayed 2 nights in Sep 2025 ### 8/10 Good #### Kim Nov 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean room, friendly staff, good mattress. Not fancy or plush, but perfect for a one or two night place to land while attending events at the Big E. ##### Kim Stayed 1 night in Nov 2025 ### 8/10 Good #### Kathleen Oct 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Our room was huge and the front desk staff was wonderful ##### Kathleen Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Vladimir Sep 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Convenient location to Big E ##### Vladimir Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Marianna Nov 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities staff was wonderful, very accommodating. room was clean and well kept. I have stayed here preciously and will do so again ##### Marianna Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Marthe Oct 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Linens and bathroom were clean. Rooms are not well soundproofed, so noise from the hall came through clearly, unfortunately. Staff were all really nice! ##### Marthe Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Paul Sep 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Overnight for the big e staff was helpful and very nice ##### Paul Stayed 1 night in Sep 2025 ### 8/10 Good #### Nadine Oct 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean Old building, but the room was remodel and clean ##### Nadine Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### John Jul 15, 2025 It was quiet and comfortable, that's all I was looking for. ##### John Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Natalee Sep 23, 2025 Liked: Staff & service Staff was very, very helpful and accommodating. Jasmine at the front desk was superb with answering any questions we had, give that woman a raise. Rooms have been nicely renovated, however the cleanliness of it was not great. I would stay here again. Price point was great, location, and the free parking was a nice touch. The staff alone is the reason I would return if needed. ##### Natalee Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Jessie Feb 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great experience Great stay . Beds are amazing and very clean hotel ##### Jessie Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Steven Mar 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was nice ##### Steven Stayed 1 night in Feb 2025 ### 8/10 Good #### Elizabeth Nov 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities Was pleasently surprised given the reviews. My only complaint would be the lack of elevator which I either missed on the description or couldnt find. Either way i would have requested a first floor room if I had realized. Both the receptionist and GM were incredibly pleasant. The beds were comfortable and clean, the wifi was functional, and it met our needs sans using the stairs which for the price point was refreshing. If I had to nit pick there was some incredibly minor maintence/paint upkeep that could be done but I have seen far worse at higher rated and more expensive hotels in the area. ##### Elizabeth Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Amani Sep 11, 2025 Liked: Staff & service, amenities, property conditions & facilities My bathroom was a little dirty the air conditioner was okay but couldn’t barely feel it. But so far it was very quiet and peaceful. ##### Amani Stayed 1 night in Sep 2025 ### 8/10 Good #### Tristan Jul 28, 2025 Liked: Cleanliness, staff & service It seemed like it’s under renovation. But still good ##### Tristan Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Heather Jan 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The front desk people were great very friendly the hotel is under renovation rn but very very clean quiet comfortable i will absolutely book again and am looking forward to see how the place comes out! ##### Heather Stayed 1 night in Dec 2024 ### 8/10 Good #### Francisco Dec 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convinient location and easy access ##### Francisco Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Larry Apr 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable room in West Springfield. Newly renovated room. Bed was very comfortable. Lots of parking. Very friendly desk clerk. Quick check in. ##### Larry Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Randy Sep 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was recently remodeled so everything was new and nice. Mattress was great. Heat/AC worked great. All amenities were provided in the bathroom, and coffee maker in the room. It's too bad the left over reviews are still on Google from the former hotel. A little breakfast in the morning made the stay perfect. It was walking distance from the Big E which was great as parking is a premium in the area. One negative: I think I'm too old to figure out a Roku device to get the TV to work. LOL ##### Randy Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Christopher Jan 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I stayed here while attending a convention nearby. The staff was fantastic. I wasn’t in the hotel for many hours, but the room was more than adequate. The rooms and lobby offered all the amenities I needed. I would definitely stay there again. ##### Christopher Stayed 2 nights in Jan 2025 ### 8/10 Good #### Mary Apr 27, 2025 Liked: Cleanliness, staff & service, amenities Although construction is still going on in the building and the hallways are not as clean as could be, the remolded room was clean and very nice, especially for the price. The bed is very comfortable. Once the renovations are complete, the property will be quite nice. Convenient location. Close to the hospital. ##### Mary Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Darlene Apr 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I love that they are doing it over there was no waiting in a staff was absolutely excellent ##### Darlene Stayed 1 night in Apr 2025 ### 2/10 Terrible #### Anthony Jan 12, 2026 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Only thing good was the amount of parking. Let’s start with the room. Tub was leaking and had some dirty areas. Floor was dirty. We notice there was hair and crumb bits left on the bed. Tv wasn’t working. Something was wrong with the Roku they had in there. Vending machine for drinks was messed up. We got up for breakfast in the morning cuz it was advertised when we booked the room. We wake up and asked about the breakfast and there was none. Something about having no license to serve. Why wasn’t this noted on Expedia or told to us when I checked in. Absolutely ridiculous. The staff that worked there was very nice. Very polite. But it was just a terrible way to spend one night and not having breakfast in the morning was terrible. Am I entitled to any compensation? Partial Refund? I hope so. ##### Anthony Stayed 1 night in Jan 2026 ## Explore a world of travel with Expedia - [Lodging](?equalTargetTab=tab-0) - [La Quinta Inn & Suites by Wyndham Boston-Andover](https://www.expedia.com/Andover-Hotels-La-Quinta-Inn-Suites-By-Wyndham-Boston-Andover.h25755.Hotel-Information) - [Bayside Resort Hotel](https://www.expedia.com/West-Yarmouth-Hotels-Bayside-Resort-Hotel.h896697.Hotel-Information) - [Truro Beach Cottages](https://www.expedia.com/North-Truro-Hotels-Truro-Beach-Cottages.h27040862.Hotel-Information) - [Harbor View Hotel](https://www.expedia.com/Edgartown-Hotels-Harbor-View-Hotel.h8504.Hotel-Information) - [The Villages at Ocean Edge](https://www.expedia.com/Brewster-Hotels-The-Villages-At-Ocean-Edge.h6301341.Hotel-Information) - [Comfort Inn Auburn - Worcester](https://www.expedia.com/Worcester-Hotels-Comfort-Inn-Auburn-Worcester.h14890.Hotel-Information) - [Holiday Inn Club Vacations Oak n’ Spruce Resort in the Berkshires by IHG](https://www.expedia.com/South-Lee-Hotels-Holiday-Inn-Club-Vacations-Oak-N-Spruce-Resort.h20875006.Hotel-Information) - [Chatham Tides](https://www.expedia.com/South-Chatham-Hotels-Chatham-Tides.h15368979.Hotel-Information) - [Hyannis Harbor Hotel](https://www.expedia.com/Hyannis-Hotels-Hyannis-Harbor-Hotel.h54945.Hotel-Information) - [Pilgrim Sands on Long Beach](https://www.expedia.com/Plymouth-Hotels-Pilgrim-Sands-On-Long-Beach.h5302175.Hotel-Information) - [Surfside Hotel and Suites](https://www.expedia.com/Provincetown-Hotels-Surfside-Hotel-And-Suites.h1060693.Hotel-Information) - [The Red Lion Inn](https://www.expedia.com/Stockbridge-Hotels-The-Red-Lion-Inn.h5780784.Hotel-Information) - [Margaritaville Resort Cape Cod](https://www.expedia.com/Hyannis-Hotels-Cape-Codder-Resort-And-Spa.h12897.Hotel-Information) - [Cape Cod Irish Village](https://www.expedia.com/Hyannis-Hotels-Resort-Conference-Center-At-Hyannis.h8135.Hotel-Information) - [Sea Crest Beach Resort](https://www.expedia.com/North-Falmouth-Hotels-Sea-Crest-Beach-Hotel.h25567.Hotel-Information) - [Harbor Hotel Provincetown](https://www.expedia.com/Provincetown-Hotels-Harbor-Hotel-Provincetown.h421590.Hotel-Information) - [Extended Stay America Suites Boston Westborough East Main St](https://www.expedia.com/Worcester-Hotels-Extended-Stay-America-Suites-Boston-Westborough-East-Main-St.h878472.Hotel-Information) - [Sandcastle Resort and Club](https://www.expedia.com/Provincetown-Hotels-Sandcastle-Resort-And-Club.h1870586.Hotel-Information) - [Autocamp Cape Cod](https://www.expedia.com/Falmouth-Hotels-AutoCamp-Cape-Cod.h49175859.Hotel-Information) - [Pelham House Resort](https://www.expedia.com/Dennis-Port-Hotels-Pelham-House-Resort.h2774630.Hotel-Information) - [Vacation Village in the Berkshires](https://www.expedia.com/Williamstown-Hotels-Vacation-Village-In-The-Berkshires.h1066423.Hotel-Information) - [Ocean House Hotel at Bass Rocks](https://www.expedia.com/Gloucester-Hotels-Ocean-House-Hotel-At-Bass-Rocks.h20461.Hotel-Information) - [Chatham Bars Inn](https://www.expedia.com/Chatham-Hotels-Chatham-Bars-Inn.h19139.Hotel-Information) - [Inn on the Square](https://www.expedia.com/Falmouth-Hotels-Inn-On-The-Square.h9953.Hotel-Information) - [D. 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