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Baldwin Inn & Suites, SureStay Collection by Best Western

2.5 star property
Suburban hotel in West Springfield with free parking

Choose dates to view prices

Photo gallery for Baldwin Inn & Suites, SureStay Collection by Best Western

Reception
Reception
Desk, laptop workspace, blackout drapes, iron/ironing board
Reception
Exterior
Regency Inn & Suites combines convenience with comfort, minutes from popular attractions. Travelers appreciate the helpful staff, outdoor pool, and practical amenities like a 24-hour business center. The hotel's library and lobby TV area offer extra spaces to relax.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pet friendly
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Room options

Check availability for these dates

Tonight

Sep 10 - Sep 11
Check availability for tonight Sep 10 - Sep 11

Tomorrow

Sep 11 - Sep 12
Check availability for tomorrow Sep 11 - Sep 12
Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

Highlights

Air conditioning
Connecting rooms available
HDTV
Renovated in 2025
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room;with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room;with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room;with Sofabed)

Highlights

Air conditioning
Connecting rooms available
HDTV
Renovated in 2025
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Non Smoking, Kitchen (with Sofabed)

Highlights

Air conditioning
Connecting rooms available
HDTV
Renovated in 2025
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room;with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room;with Sofabed)

Highlights

Air conditioning
Connecting rooms available
HDTV
Renovated in 2025
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

Highlights

Air conditioning
Connecting rooms available
HDTV
Renovated in 2025
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
HDTV
Renovated in 2025
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
HDTV
Renovated in 2025
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
HDTV
Renovated in 2025
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Private bathroom
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Located in West Springfield, Baldwin Inn & Suites, SureStay Collection by Best Western is in the business district and near the airport. Storrowton Village Museum and Naismith Memorial Basketball Hall of Fame are cultural highlights, and some of the area's popular attractions include Eastern States Exposition and Six Flags New England. Looking to enjoy an event or a game while in town? See what's going on at MassMutual Center. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with hiking/biking trails and mountain biking.
Visit our West Springfield travel guideOpens in a new window
Map
21 Baldwin Street, West Springfield, MA, 01089

What's nearby

  • Eastern States Exposition - 2 min walk - 0.1 miles
  • MGM Springfield - 3 min drive - 2.0 miles
  • MassMutual Center - 4 min drive - 2.3 miles
  • Naismith Memorial Basketball Hall of Fame - 4 min drive - 2.3 miles
  • Big E - 4 min drive - 2.7 miles

Getting around

  • Springfield Union Station - 9 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

  • ‪Two Weeks Notice - ‬6 min walk
  • ‪Cumberland Farms - ‬3 min drive
  • ‪McDonald's - ‬19 min walk
  • ‪Wendy's - ‬19 min walk
  • ‪Memo's Coffee Shop - ‬12 min walk

About this property

Baldwin Inn & Suites, SureStay Collection by Best Western

Hotel located near Eastern States Exposition with rooms renovated in 2025
Located close to Storrowton Village Museum and MassMutual Center, Baldwin Inn & Suites, SureStay Collection by Best Western has plenty to offer. Guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • Free self parking
  • Express check-out, a 24-hour front desk, and a vending machine
  • Smoke-free premises, luggage storage, and a water dispenser
Room features
All guestrooms at Baldwin Inn & Suites, SureStay Collection by Best Western have thoughtful touches such as laptop-friendly workspaces and air conditioning, as well as amenities like desk chairs.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 40-inch HDTVs with Netflix, Hulu, and streaming services
  • Wardrobes/closets, microwaves, and cable channels

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Things to do

  • TV in common areas

Family friendly

  • In-room microwave

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 80% lighting from LEDs
  • Built in 1977
  • Renovated guestrooms - May 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per pet, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a smoke detector

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn Suites
Baldwin Inn & Suites Hotel
Baldwin Inn & Suites West Springfield
Baldwin Inn & Suites Hotel West Springfield

Frequently asked questions

Is Baldwin Inn & Suites, SureStay Collection by Best Western pet-friendly?

Yes, Baldwin Inn & Suites, SureStay Collection by Best Western allows dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Baldwin Inn & Suites, SureStay Collection by Best Western?

As of Sep 10, 2025, prices found for a 1-night stay for 2 adults at Baldwin Inn & Suites, SureStay Collection by Best Western on Sep 29, 2025 start from $101.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Baldwin Inn & Suites, SureStay Collection by Best Western?

Self parking is free at this property.

What time is check-in at Baldwin Inn & Suites, SureStay Collection by Best Western?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Baldwin Inn & Suites, SureStay Collection by Best Western?

Check-out is at 11 AM.

Where is Baldwin Inn & Suites, SureStay Collection by Best Western located?

Situated near the airport, this hotel is steps from Storrowton Village Museum and Eastern States Exposition. MassMutual Center and MGM Springfield are also within 3 mi (5 km).

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Baldwin Inn & Suites, SureStay Collection by Best Western Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 25 out of 72 reviews
Rating 8 - Good. 14 out of 72 reviews
Rating 6 - Okay. 14 out of 72 reviews
Rating 4 - Poor. 7 out of 72 reviews
Rating 2 - Terrible. 12 out of 72 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

It was quiet and comfortable, that's all I was looking for.
Stayed 1 night in Jul 2025

10/10 Excellent

Fraenzze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2025

10/10 Excellent

Talita De

Liked: Cleanliness, amenities
Top
Stayed 1 night in Sep 2025

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Great stay . Beds are amazing and very clean hotel
Stayed 1 night in Jan 2025

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was to my satisfaction
Stayed 1 night in Jun 2025

10/10 Excellent

briana

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 1 night in May 2025

8/10 Good

Tristan

Liked: Cleanliness, staff & service
It seemed like it’s under renovation. But still good
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort

Work in progress

The reception area and hallways are not nice but the room was big and clean and so was the bathroom.
Stayed 2 nights in May 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice
Stayed 1 night in Feb 2025

6/10 Okay

Cecily

Poor amenities
Stayed 1 night in Apr 2025

6/10 Okay

Craig

Liked: Staff & service
Disliked: Cleanliness
The stay was just ok. It appeared that it was being renovated so the place would likely be nicer when renovations are completed.
Stayed 1 night in Apr 2025

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
I love that they are doing it over there was no waiting in a staff was absolutely excellent
Stayed 1 night in Apr 2025

6/10 Okay

Robert

Disliked: Amenities
The room itself was nice enough, but the property needs some work. And not in the greatest area. But the person checking me in was super friendly and very personable.
Stayed 1 night in Jun 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities
Although construction is still going on in the building and the hallways are not as clean as could be, the remolded room was clean and very nice, especially for the price. The bed is very comfortable. Once the renovations are complete, the property will be quite nice. Convenient location. Close to the hospital.
Stayed 1 night in Apr 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk people were great very friendly the hotel is under renovation rn but very very clean quiet comfortable i will absolutely book again and am looking forward to see how the place comes out!
Stayed 1 night in Dec 2024

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable room in West Springfield.

Newly renovated room. Bed was very comfortable. Lots of parking. Very friendly desk clerk. Quick check in.
Stayed 2 nights in Apr 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They should only open when all renovations are done
Stayed 1 night in May 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time at this hotel. We were running a little late and thankfully I had called ahead to let the front desk know, when we were visiting check in was unavailable after 9pm so keep that in mind and let staff know if you'll be arriving later. The hotel was undergoing renovations when we stayed so the hotel was a little messy but nothing egregious. Friendly and helpful staff.
Stayed 1 night in Apr 2025

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient location and easy access
Stayed 1 night in Dec 2024

6/10 Okay

David

Liked: Cleanliness, amenities, property conditions & facilities
The guests above us were so noisy banging walking very heavy just plain annoying almost till 1:00 am
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here while attending a convention nearby. The staff was fantastic. I wasn’t in the hotel for many hours, but the room was more than adequate. The rooms and lobby offered all the amenities I needed. I would definitely stay there again.
Stayed 2 nights in Jan 2025

2/10 Terrible

Christine

We didn’t even go in. It looked like a crackhouse
Stayed 1 night in May 2025

8/10 Good

Sue

Nice property. It is a work in progress. I would stay there in the future
Stayed 1 night in Dec 2024

2/10 Terrible

Holmes

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible Property Dirty and unsafe
Stayed 1 night in Mar 2025