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Regency Inn & Suites

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Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Standard Room, 2 Double Beds, Non Smoking | Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Egyptian cotton sheets, premium bedding, pillowtop beds, desk
Standard Room, 1 King Bed, Non Smoking | Living area | 40-inch flat-screen TV with cable channels, TV

Overview of Regency Inn & Suites

Regency Inn & Suites

2.5 star property

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Business services
  • Parking available
Map
21 Baldwin Street, West Springfield, MA, 01089

Explore the area

  • Popular LocationEastern States Exposition3 min walk
  • Popular LocationJosiah Day House3 min drive
  • Popular LocationMassMutual Center6 min drive
  • AirportHartford, CT (BDL-Bradley Intl.)26 min drive

Room options

About this area

West Springfield

Located in West Springfield, Regency Inn & Suites is in the business district and near a metro station. Josiah Day House and Naismith Memorial Basketball Hall of Fame are cultural highlights, and some of the area's attractions include Six Flags New England and Springfield Science Museum. Zoo in Forest Park and Education Center and Phelps-Hatheway House & Garden are also worth visiting. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with mountain biking and hiking/biking trails. Guests love the hotel's location for the sightseeing.

What's nearby

  • Eastern States Exposition - 3 min walk
  • Josiah Day House - 3 min drive
  • MassMutual Center - 6 min drive
  • Quadrangle - 6 min drive
  • MGM Springfield - 7 min drive

Getting around

  • Springfield Union Station - 6 min drive
  • Bradley Intl. Airport (BDL) - 25 min drive

Restaurants

  • Memo's Restaurant - 3 min walk
  • Monte Carlo Restaurant - 4 min walk
  • Richard's Giant Grinders - 6 min walk
  • White Hut - 18 min walk
  • 141 Main Street - 20 min walk

About this property

Regency Inn & Suites

Hotel in the business district
Take advantage of a library, dry cleaning/laundry services, and a 24-hour business center at Regency Inn & Suites. Guests can connect to free WiFi in public areas.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking, plus extended parking (surcharge)
  • Tour/ticket assistance, a 24-hour front desk, and a TV in the lobby
  • Meeting rooms, express check-out, and a computer station
  • Guest reviews speak well of the helpful staff and walkable location
Room features
All 48 rooms have comforts such as premium bedding and laptop-friendly workspaces, as well as perks like air conditioning.
More conveniences in all rooms include:
  • Egyptian cotton sheets, pillowtop mattresses, and rollaway/extra beds (surcharge)
  • Bathrooms with shower/tub combinations and free toiletries
  • 40-inch HDTVs with cable channels
  • Wardrobes/closets, refrigerators, and microwaves

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Free offsite parking within 1 ft; reservations required

Things to do

  • Outdoor pool

Family friendly

  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Library

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (800 square feet of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in fee: USD 30.00
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 30.00
Express check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cleaning deposit: USD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless Internet: USD 10.00 per night (rates may vary)
  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-out fee: USD 30.00 (subject to availability)
  • Rollaway bed fee: USD 30.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards and debit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn & Suites Hotel
Regency Inn & Suites West Springfield
Regency Inn & Suites Hotel West Springfield

Frequently asked questions

Does Regency Inn & Suites have a pool?

Yes, this property has an outdoor pool.

Is Regency Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Regency Inn & Suites?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Regency Inn & Suites?

Check-in is from 3:00 PM - anytime. Early check-in is available for a fee of USD 30.00 (subject to availability).

What time is check-out at Regency Inn & Suites?

Check-out is at 11 AM. Late check-out is available for USD 30.00 (subject to availability).

Where is Regency Inn & Suites located?

Situated in the entertainment district, this hotel is within a 15-minute walk of Eastern States Exposition and Westfield River. Josiah Day House and MassMutual Center are also within 2 mi (3 km).

Can I cancel my reservation for free at Regency Inn & Suites and receive a full refund?

Yes, Regency Inn & Suites offers free cancellation on select room rates, because flexibility matters! Please refer to Regency Inn & Suites cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.0
Rating 5 - Excellent. 107 out of 584 reviews
5 - Excellent 18%
Rating 4 - Good. 135 out of 584 reviews
4 - Good 23%
Rating 3 - Okay. 128 out of 584 reviews
3 - Okay 22%
Rating 2 - Poor. 105 out of 584 reviews
2 - Poor 18%
Rating 1 - Terrible. 109 out of 584 reviews
1 - Terrible 19%

3.3/5

Cleanliness

3.6/5

Staff & service

2.2/5

Amenities

2.7/5

Property conditions & facilities

2.6/5

Eco-friendliness

1/5 Terrible

Roberto
Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
When we arrived at the property the hotel was shutdown without even communicating with us. This place is a dump do not book!
Stayed 1 night in May 2022

1/5 Terrible

Denise
Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is abandoned. Furniture and mattresses out on side wall, overgrown grass and a junk car in the parking lot
Stayed 1 night in May 2022

1/5 Terrible

Chris
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able yo check in bc they were closed when I arrived just past and no one was in the office.
Stayed 1 night in Apr 2022

1/5 Terrible

LUIS
Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

3/5 Okay

MaryBeth K
Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in, they asked for my friends ID too, which i have never had to deal with. Front desk lady appeared to be on " something" ,seemed like something was off. The room temp was 74, luckily they bought a fan. Refrig was off and full of water, all the lamps were unplugged. If you have reservations. Please make sure the room is ready to go.
Stayed 1 night in Nov 2021

2/5 Poor

James
Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was run down, the shower sprayed water all over the place. The walls need to be painted. There was a strange odor in the hallways.
Stayed 1 night in Nov 2021

2/5 Poor

Heather
Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The bed was low to the ground and hard the pillows were like rocks. Every time a toilet flushed ours ran. The volume on the tv kept going up and down. The tiles in the shower were falling off. The ice and vending machines were all out of order and the free breakfast was not being served. There was a wrecked car in the parking lot and the whole building was cold very disappointed
Stayed 1 night in Nov 2021

3/5 Okay

joan
Traveled with family and small children
Disliked: Amenities, property conditions & facilities
convient location to big E grounds walking distance good price India indian motief
Stayed 1 night in Nov 2021

3/5 Okay

Karin
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

4/5 Good

Diane
Traveled with partner
Liked: Cleanliness, staff & service
Staff pleasant and helpful, decor dated but serviceable. Great location walking distance to Eastern States. Room clean and functional. Good value for the price.
Stayed 1 night in Nov 2021