Ratings based on 217 Verified Reviews

3.7 out of 5
81% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Posted Sep 18, 2017
This hotel was perfect for what we needed, clean, comfortable, good location, nice breakfast,. We would choose again.
4 out of 5
Recommended
for Everyone
by A verified traveler from warner Robins GA

Nice hotel close to everything

Posted Sep 17, 2017
Pros: Close to everything
Cons: The handicap tub/showers
Location: I was born and raised in Springfield so I knew where I was going
The only thing I had a problem with is the bathroom. The shower/tub was very hard to get in and out of. All handicap bathrooms should be made with a tub easy to get in and out of. It had a shower chair but that didn't help me. Every time I got in to take a shower I would bump my head. On Tuesday sept 12th I finally saw a manager and he was not very nice. Kept trying to tell me it was a walk in shower. It was a tub. was in room 114. Otherwise it was very nice and clean. The ladies that cleaned my room and the desk clerks name Dominique and Jennifer were so kind. The Friday nite clerk was not helpful. When I tried to make a local call the directions on the phone were dial 9-1 and the number. I had to dial 9-1 area code and then the number
4 out of 5
Recommended
for Everyone
by A verified traveler from Michigan

Great Place, Great Staff, Great Location

Posted Aug 24, 2017
Pros: Was In A Great Location, Great Staffing, Very Friendly And Personable ... Clean Rooms, Clean Hallways, Clean Reception Area ...
Cons: The Room I Stayed In Was Not Wheelchair Friendly ... Over All The Place Was In Great Condition , Very Elegant ...
Location: Eating And Shopping Was Very Close By , Easy Access To Interstate Highways And Historic Sites ...
Extremely Clean Place, Very Friendly And Helpful Staff, The Room Was Very Nice, Very Clean , The Room Air Conditioner Did Poop Out On Us ... Staff Was Eager To Help ... Allowing Smoking Was A Great Feature .. And Much Appreciated ...
4 out of 5
Recommended
for Everyone
by A verified traveler from Great Britain

Posted Aug 23, 2017
rather tied looking in places but helpful staff and a wonderful shower in the room
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2017
It was clean. We were put in a handicap room although that wasn't needed but it was comfortable
5 out of 5
Recommended
for Everyone
by A verified traveler

Location near our relatives

Posted Jul 6, 2017
Pros: Cleanliness
Location: We went to the Lincoln Library about 15 min. away
Everything we needed; staff very helpful; lots of breakfast buffet choices
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 13, 2017 on Hotels
4 out of 5
by Andrew

This traveler left a rating score only Posted Jun 8, 2017 on Hotels
3 out of 5
by A verified traveler

Basic one nighter.

Posted Jun 6, 2017 on Hotels
Basic hotel room for one night. Cosmetic make over was ok, but mechanicals needed some attention (loose sink faucet, shower gasket was coming off). Had to kill a black spider when we 1st checked in. We needed one night, no frills. This fit the bill.
Comment from Hotel Management
Jun 9, 2017
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Our goal is for all of our to have a restful stay at our hotel. I will share your feedback with staff and management to assist in our continuing efforts to provide excellent service and a great stay. Kendra Lockhart General Manager
4 out of 5
by Christine

This traveler left a rating score only Posted Jun 1, 2017 on Hotels