Ratings based on 133 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from Springfield
Great place.Posted Oct 31, 2017
Great time. Staff super friendly and supportive. I'll definitely be back.
by A verified traveler from il
Close to familyPosted Sep 18, 2017
Ok place a good above average place to spend the night
Needs better cleaning staff!Posted Sep 7, 2017 on Hotels
The room could have been cleaned much better. First, we found a pair of men's underwear behind the throw pillow on the sofa. I walked downstairs to report it and the clerk didn't even ask what room # we were in. Second, there was gunk in the tub drain that I had to clean out before it could drain properly. This was very disappointing for a supposed high end hotel.
for Everyoneby A verified traveler from Tulsa OK.
Great place to stay for a few days.Posted Sep 6, 2017
Cons: WIFI signal strength needs to be increased to provide better access to the far ends of the building.
Staff is very friendly and helpful. Breakfast and social hour was also good.
for Everyoneby A verified traveler
Posted Aug 24, 2017
Pros: Really enjoyed the breakfast/social area.
Room was nice, staff very helpful. Enjoyed breakfast. Unfortunately we missed social hour due to traffic. We were looking forward to that!
for Everyoneby A verified traveler from schaumburg,IL
AwesomePosted Aug 19, 2017
Beautiful place great location outdoor space was wonderful good breakfast
Amazing front desk staff.Posted Jul 7, 2017 on Hotels
I made a mistake on my reservation. The sweet young lady with dark, shoulder length hair made may day. So professional and polite.Made my problem a positive. That's why I love this place. A + customer service.
Good but invest in mattresses and room furniturePosted May 25, 2017 on Hotels
Service was amazing! Great location. Easily accessible. Good shopping. The couch and chair in the suite living room were older and sunken down with poor cushions. The beds were very very firm. None of us slept very well.
by A verified traveler from Frankfort KY
Great concept with poor executionPosted May 9, 2017
Pros: Convenient location, parking.
Cons: Refer to first comment.
Location: Capital city of Illinois, Abraham Lincoln museum
Staff was pleasant and recorded our request for housekeeping after our first night but housekeeping did not occur. The shower had a control that varied from cold to scald with little travel of the control. Previous occupant left a portable computer power supply under the desk and a wired adapter connected to the network outlet. Kitchen and bathroom surfaces needed to be wiped. Kitchen cabinets were sugar sticky. Coffee maker was calcified. Request for replenishment coffee was fine when we went to the front desk to pick it up. Social evening food promotion was a good idea but lacking in anything in which we could generate interest. The shower curtain support rod bowed out so that the shower curtain directed water to the floor outside of the shower drain area. Furnishings in bathroom were placed so that to use a drawer for linen the furniture had to be rotated to allow the drawer to open. Dust on surfaces and toenail clippings in carperting from previous occupant indicate neglect in preparing suite for occupancy. HVAC unit access door was not secured so we could observe the lack of effort to keep that area clean. They made an effort to kill the bugs in the HVAC area and many bug corpses wre present comingled with spider webbing there. The furniture was dated and needed to be cleaned as stains were obvious. Bed was very high for a mobility limited occupant. We left a day earlier than we planned and did not request a refund. IHG promotes other properties with similar neglect.
by James A
Posted Apr 23, 2017 on Hotels