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Reviews of Super 8 by Wyndham Springfield East

2 out of 5
Super 8 by Wyndham Springfield East
1330 S Dirksen Parkway, Springfield, IL

Reviews

6.0
Rating 10 - Excellent. 126 out of 951 reviews" "
Rating 8 - Good. 239 out of 951 reviews" "
Rating 6 - Okay. 238 out of 951 reviews" "
Rating 4 - Poor. 169 out of 951 reviews" "
Rating 2 - Terrible. 179 out of 951 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Paige

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Be prepared to pay a *cash* deposit, even if you already paid online. We had a large black moldy, wet hole in the ceiling of our bathroom. Water clearly was coming down through it and making the toilet and floor wet. It seemsd yo be directly underneath the toilet in the room upstairs... so we assumed that toilet was leaking and it was toilet water dripping down into our bathroom. Totally. Gross. The bathtub, too, was unclean and disgusting. We didn't use the tub and only used the toilet once. Having said that, though, the bedroom area was neat and clean. The beds and pillows were comfortable and the place was quiet. The hallway smelled like someone was cooking curry in their room; and, in the morning, clearly someone was smoking in the hallway because it came into our room and caused us to jet out before we choked.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Paige,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Monica

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
By far this is just the worst place I have ever stayed at. It was stinking horribly, there was no hot water in the bathroom. Place was soo untidy. It’s not worth even a penny.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 5, 2024
Dear Monica,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Katerina

Disliked: Cleanliness, amenities, property conditions & facilities
Overall scary
Stayed 1 night in Mar 2024
Response from General Manager on Mar 16, 2024
Dear Katerina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Mitko

Liked: Cleanliness, staff & service
All good
Stayed 1 night in Mar 2024
Response from General Manager on Mar 6, 2024
Dear Mitko,It was great to have you staying with us at Super 8 by Wyndham Springfield East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

Kevin

Stayed 1 night in Jan 2024
Response from General Manager on Mar 22, 2024
Dear Kevin,We are delighted that you decided to stay with us at Super 8 by Wyndham Springfield East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

6/10 Okay

Diana

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 21, 2024
Dear Diana,We loved having you stay with us at Super 8 by Wyndham Springfield East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terrible

Jessica

Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Dear Jessica,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Bob

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Cheap Bathroom is in poor shape Walls need painted Bed spread has stains No stopper for bath tub
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 8, 2024
Dear Bob,Thank you for staying with us at Super 8 by Wyndham Springfield East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Property conditions & facilities, room comfort
The motel wasn't in the best shape. The back of the bathroom door was covered in dust. It needs an upgrade.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 8, 2024
Dear Guest,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Shambhavi

Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Dear Shambhavi,We loved having you stay with us at Super 8 by Wyndham Springfield East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When the person staying in the room above took a shower the water came through already moldy drywall and poured into the tub in my room...
Stayed 1 night in Dec 2023
Response from General Manager on Dec 23, 2023
Dear Craig,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Colin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Strong marijuana smell around all doors and lobby.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 14, 2023
Dear Colin,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Okay

Kianna, Springfield

Stayed 4 nights in Dec 2023
Response from General Manager on Dec 14, 2023
Dear Kianna,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Poor

tiffany

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast pictures are not their breakfast. There is no waffles.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Tiffany,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Steve

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Could use good vacuuming especially corners and along walls. But reasonable price. Bed was very comfortable. Easy parking for our small trailer.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Steve,Thank you for choosing us at Super 8 by Wyndham Springfield East during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

2/10 Terrible

Vicki

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was a dirty dump.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 27, 2023
Dear Vicki,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Ryan

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place was so dirty and smelt like smoke so bad it was like someone just got done smoking in the room. Carpets were sticky they were so dirty. Save your time and money and look elsewhere.
Stayed 1 night in Oct 2023
Response from General Manager on Nov 1, 2023
Dear Ryan,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Ladale

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
It was the nastiest place I’ve ever seen. I couldn’t enjoy anything about it not that there was something to enjoy because it was dirty. Around the toilet was unreal. I wouldn’t recommend anyone to stay here. When I check out I noticed that I had a penny balance. I asks was he going to hit the bank up fo it I would give him the penny. He said no but guess what, he did. I understand they don’t keep cash on site but we’re talking a penny.
Stayed 2 nights in Oct 2023
Response from General Manager on Nov 1, 2023
Dear Ladale,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

2/10 Terrible

Seth

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There mold on the sheet and on the toilet. There was a stench of drugs in the hallways and rooms. Bodily fluid stains on sheets & mattress protector. There was also a blood stain on the top blanket.
Stayed 1 night in Sep 2023

4/10 Poor

Pamela, Las Vegas

Traveled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No closet or hangers. Iron available in office but no board. Washing machine didn't work. Elevator reeked of curry.
Stayed 5 nights in Sep 2023

10/10 Excellent

Ernesto

Stayed 1 night in Sep 2023
Response from General Manager on Nov 10, 2023
Dear Ernesto,We are delighted that you decided to stay with us at Super 8 by Wyndham Springfield East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

4/10 Poor

William

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was dirty
Place was dirty and out side security door was broken. Elevator was out of service. Drunk person was out side if building yelling for 15 minutes and the he can inside building still yelling. Stairwells had not been cleaned for quite a while. Hallways and rooms were not clean. The so called breakfast was a joke.
Stayed 1 night in Sep 2023

2/10 Terrible

kimberly

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

jo

Traveled with partner
Disliked: Property conditions & facilities
There was no tv, no internet and no elevator so we had to cancel our stay which we only made 10 minutes prior to arriving
Stayed 1 night in Sep 2023

4/10 Poor

Robin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed covering and curtains had holes. Dirty carpet and floors. Toilet moved. Bathroom door was hard to close. Outdated. Dust and dirt on everything. Chair in room was worn and dirty also. EVERYTHING needed a good cleaning.
Stayed 1 night in Sep 2023

2/10 Terrible

Sydney

Disliked: Cleanliness
Bed bugs
Stayed 3 nights in Sep 2023

4/10 Poor

Dale

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property definitely needs some more improvements, room and hallway smelled and shower had no water lever to adjust temperature and toilet would not completely flush.When I let staff know all I got was “oh sorry”.
Stayed 1 night in Sep 2023

10/10 Excellent

Jacob

Stayed 1 night in Aug 2023

8/10 Good

Lisa

Stayed 2 nights in Sep 2023

4/10 Poor

Lorraine

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Steve

Stayed 1 night in Aug 2023

6/10 Okay

Jose

Business traveler, Traveled with family
Disliked: Cleanliness
Place can a lot more cleaner. They also dont have dnd signs they come in the room replace the trash and thats about it. They dont fold beds give more shampoo or soap.
Stayed 3 nights in Aug 2023

4/10 Poor

Gregory

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Room switches
Stayed 1 night in Aug 2023

8/10 Good

Lorri

Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel was not very clean, shower rod brackets were rusty. Carpet was dirty. Elevator was dirty! Definitely needs updating.
Stayed 3 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people.
Stayed 2 nights in Aug 2023

6/10 Okay

Michelle

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel definitely needs some work. Rooms are dirty in the corners. They should not advertise that breakfast is included. I think there was a loaf of bread, some OJ and coffee.
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was horrible. First off the entire hotel smelled of pot and cigarette smoke. The room was filthy: carpet wasn’t vacuumed, grim all over the lamps and unable to use the outlet on them, something was spilled down the back of the door, stains on the linens and shower curtain, and paper/food wads on the ceiling and the towels didn’t smell clean/fresh. Then the hallway carpet was never cleaned and the elevator was never wiped down. We got in very late and then ended up leaving early the next morning. We were suppose to stay 2 nights.
Stayed 2 nights in Aug 2023

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Ok
We did. It get into the room until late and we’re exhausted. Strong sour odor and very firm bed. Loved the shower water pressure.
Stayed 1 night in Aug 2023

4/10 Poor

Melissa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled like smoke horribly. Stains everywhere. Electrical outlet hanging off the wall. Drywall patch undone. Carpet was dirty. No comforter on the bed. Just Gross!

2/10 Terrible

Randi R

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is filthy. Our room is dirty. Carpets don't look like they have been vacuumed for quiet some time. Carpet needs shampoo'd, bathroom has dirt & hair. Comforter stinks & has burn holes in it.
Stayed 1 night in Aug 2023

2/10 Terrible

Nicole

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The deadbolt lock was broken and our bathroom floor was soaking wet upon arrival. The bathroom was disgusting and the room and bathroom smell terrible.
Stayed 1 night in Aug 2023

6/10 Okay

Sheryl

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check the bedding.
When we got to our room we checked the bed sheets, they had washed red stains on them. The front desk gave us a new room, but the next morning we discovered the refrigerator had not worked even though it felt "cool" at check-in. We lost some food we were traveling with and some expensive medicine that required refrigeration.
Stayed 1 night in Jun 2023

4/10 Poor

Anne

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was hair in the bathtub and it smelled musty.
Stayed 1 night in Aug 2023

6/10 Okay

Dinesh Kumar

Liked: Staff & service
Stay was decent but very low items for breakfast. No fruits like other Super 8 hotels
Stayed 1 night in Jul 2023

4/10 Poor

Christopher

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Hotel smelled funny like a chlorine smell, but they had no pool. The Tv and AC in the room did not work.
Stayed 1 night in Jul 2023

10/10 Excellent

Jodi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and the woman at the front desk was nice. The door to my room looked like at some point someone had tried to break in. I was woken up by the cleaning staff vacuuming the hallway early in the morning. Otherwise it was fine, the room was clean and that was the most important thing for me.
Stayed 1 night in Jul 2023

4/10 Poor

Justin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to work on cleaning the rooms better there was some kind of food all over the ceiling the carpet wasn't vacuumed. Just dirty for the price I paid for the room. Holes in the wall where they replaced the towel holder spackle on the shower. The knob for the shower was difficult to find a warm setting it was either scolding hot or cold.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel, reasonable stay for the night.
Stayed 1 night in Jul 2023

2/10 Terrible

Tytanisha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible! Do not stay here!
The room wasn’t clean! It was trash in the garbage can when when checked in our room. It was stains on the covers and the pillowcases. The towels was dirty as well. The room smelled like smoke. Re requested for housekeeping and no one came. My stay was for two nights, I only stayed one night.
Stayed 2 nights in Jul 2023