Old and Tired plus Trains All Night Long
Posted Mar 22, 2017
The entire stay was not good. It started with a 20+ minute check-in because their computer system kept "locking-up", it took so long, they just gave me a key and did not take a credit card for incidentals. After check-in, I had to go back downstairs to get keys replaced. Once in the room, I found out that Mid-Century Modern means "old and tired". The furniture was old, there were some stains on the wall around the nightstand, the refrigerator and microwave were just sitting on one wall without fixtures and still had their yellow energy rating tags on them. The mattress was even worse. I had several people in my party and 3 out of 4 rooms fell in this grouping. I have to say the bathroom was in good shape. There is also a very busy train track a block away from the hotel and they blow their horns all night long. The location is good if you are doing business with the State as it is right next to the capital. I would not recommend this hotel.
Comment from Hotel Management
Mar 24, 2017 by Night Man, Hotel Management
I am extremely sorry to see that you were unsatisfied with most of your stay here with us! I completely understand the frustration with the noise from the trains that come though Springfield. I would love to have you stay in one of our more comfortable suites located facing the west to save you from that train noise. Also , I apologize for the delayed check-in , and understand how technology can be frustrating when it doesn't work. Please know that we value your feedback and will strive to make your next stay much better.