Lobby

Reviews of State House Inn

3 out of 5
State House Inn
101 East Adams Street, Springfield, IL

Reviews

7.4

Good

Rating 10 - Excellent. 353 out of 1015 reviews" "
Rating 8 - Good. 254 out of 1015 reviews" "
Rating 6 - Okay. 166 out of 1015 reviews" "
Rating 4 - Poor. 149 out of 1015 reviews" "
Rating 2 - Terrible. 93 out of 1015 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Azucena

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to downtown locations
Stayed 1 night in Mar 2024

4/10 Poor

Erin

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We went to check in @315pm, were told the room wasn't ready yet. We left and came back @530pm, our room still wasn't ready! We reserved a suite, they ended up putting us in a queen. Highly dissatisfied
Stayed 1 night in Mar 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

2/10 Terrible

David

Disliked: Staff & service
Room wasn’t ready at 3 and told us no estimated time when would be available.

2/10 Terrible

Mark

Stayed 3 nights in Mar 2024

2/10 Terrible

Glen

Disliked: Staff & service, property conditions & facilities
Fridge is broken and tv is off the wall laying on dresser. Lobby smelled like gas from unlit fireplace.
Stayed 1 night in Mar 2024

2/10 Terrible

Marilyn

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not appreciate coming back to my room for the second night and discovering no maid service. When I asked about it I was told I had to request maid service. No fridges in room and no hair dryers. Bare bones, but not bare bones price.
Stayed 2 nights in Jan 2024

6/10 Okay

Deb

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Arrived at 6:45 pm to check in. The lobby was full of guests waiting to check in. One guest had been waiting over 2 hours. I was told my room was being cleaned. I asked for a refund because I had surgery early the next morning and needed to prep. That desk employee left and said she was going to go and check with the cleaning lady. Meanwhile, another desk lady said she found a room for me after I told her what had happened and I wanted a refund and a new hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Paul

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never stay at this hotel again. Front desk person was put out just by asking her if we could check in early, that is after waiting about 8 minutes for someone to finally come around to the front desk. When we were able to check in hours later, there were no towels in the bathroom and no pillow cases on the pillows. My wife went down to the front desk to inquire about getting these items. The gentleman behind the desk told my wife that he would just move us to the room next door after he made sure all was in order. Once again the lady behind the front desk, very snippy said, "I'm sure they are already settled." She did not want to have to move from behind the desk. We moved to the new room after confirming all was in order. It was.... until the next day when I went to make coffee in the room and the used coffee filter from prior guests were still in the coffee maker. No telling how long that was in there. Sunday morning, the first time I tried to check out I was told by a lady behind the counter that she did not know how to use the computer. I told her I would come back. I came back several hours later and requested from the man behind the desk for a receipt. He said his printer was not working but he could email me my receipt. I'm still waiting for that....NOT! Breakfast was atrocious! NO silverware, no coffee, place was messy, no butter for bagels, no milk for cereal and no one around to ask for anything. Never again at this place.
Stayed 1 night in Mar 2024

4/10 Poor

Louie, Berwyn

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No greeting from the staff, and had to wait to 5:00pm to check in. I understand they might be short staffed, but a simple smile and “sorry for the wait,” would have solved this problem. On a positive note, the room was very clean. I heard from several guests that the hotel had no breakfast for them the previous morning. Apparently the food services never showed up? I hope these quests were given a discount.
Stayed 1 night in Mar 2024

2/10 Terrible

Jorge

Stayed 1 night in Mar 2024

4/10 Poor

Daniel

Stayed 1 night in Feb 2024

6/10 Okay

John

Traveled with partner
We were woke up at 12:30 in the morning from a neighbor’s room with their tv very loud we were not able to sleep until front desk called and asked to turn off loud tv. The front desk did try and knock on the door of the noise but they did not answer, we were grateful they called so we could get a few hours of sleep.
Stayed 1 night in Feb 2024

8/10 Good

Jeanine

Stayed 1 night in Feb 2024

4/10 Poor

Debra, Bolingbrook

Traveled with partner
Disliked: Staff & service, amenities
The breakfast that was offered was cold due to no sternos lit under the chafing dishes. Plates, bowls, cups, and flatware was not stocked. When we told the front desk they did nothing about it. The staff was rude and didn't seem to care about their jobs. The place looked nice, but having staff that doesn't care doesn't help.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a quiet hotel not many guests but was middle of February and snowing. I liked the hotel and staff alot
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
John,Thanks for your roaring recommendation of the hotel. We appreciate your feedback and look forward to you staying with us in the future.

6/10 Okay

Marcey

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for your feedback as it helps us improve our service.

2/10 Terrible

Demetria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No house keeping, staff rude, not that clean, pillows the size for toddlers, and hard as rock beds.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
We are concerned about the less than perfect stay that you had with us and we will share your feedback with our housekeeping team.

10/10 Excellent

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Across from the capital close to the train. Nice hotel
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for the great review of our hotel. We appreciate the feedback

8/10 Good

William

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thanks for reviewing the hotel and giving us a thumbs up!

6/10 Okay

Elnora A

Business traveler
Liked: Staff & service
The staff was nice but the room was okay. I had a small issue with one of the amenities featured in the room.
Stayed 2 nights in Jan 2024
Response from Ibrahim Salama General Manager on Jan 28, 2024
Dear Elnora, thank you for staying at the State House Inn. We are glad you found our staff nice. We will work on improving our amenities to assure you a perfect stay next time you are back to your State House Inn.

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice but the elevator needed to be cleaned. Rooms were clean and comfortable. Short staffed but that is everywhere these days.
Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 27, 2024
Dear Karen, thank you for your kind review. We are looking forward to having you again soon at your State House Inn.

6/10 Okay

Jane, Lees Summit

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was a good location
Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 27, 2024
Dear Jane, thank you for staying with us. We are so delighted to know you enjoyed our location. See you again soon at your State House Inn.

10/10 Excellent

Heather

Liked: Property conditions & facilities
Amazing staff! So friendly and helpful!
Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 27, 2024
Dear Heather, thank you for choosing the State House Inn your home away from home. We appreciate your kind words about our staff. Looking forward to seeing you again at your State House Inn.

8/10 Good

Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside looks clean and appealing. The staff was extremely friendly. The room is clean and nice.
Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 12, 2024
Our Dear Spring, Thank you for your amazing review. We do appreciate you taking the time to share with us that you have enjoyed the clean and appealing atmosphere, experienced our friendly staff and found your room clean and nice at your The State House Inn. Looking forward to welcoming you again very soon.

2/10 Terrible

Howard

Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 9, 2024
Dear Howard, Thank you for staying at The State House Inn. We appreciate your feedback and looking forward to seeing you again at your State House Inn.

10/10 Excellent

Yukari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 31, 2023
Thank you, our Dear Yukari, for your wonderful review. We are looking forward to hosting you again soon at your State Hose Inn.

2/10 Terrible

Shayla

Disliked: Cleanliness, staff & service, property conditions & facilities
We got a king suite room and there was no heat in the room so we went down and told them we wanted another room and they gave us another room that had no heat in it so when I called and complained, she said well we’ll send our maintenance man to check it in the morning so we had to stay all night with no heat
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 30, 2023
Dear Shayla, Thank you for choosing the State House Inn .We do apologize for the inconvenience during your stay please reach out to us next time you are planning to come back to Springfield and we will be happy to make sure you are staying in a perfect room. Looking forward to seeing you again soon at your State House Inn

2/10 Terrible

Heather

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
This stay was very disappointing. The hotel had only 19 rooms occupied, but they put us in a room with a shared door with someone else. The walls are thin. We heard them coughing all night and we heard their early morning alarm (which evidently they did NOT hear) because it went on for a good 10 minutes. The breakfast was very disappointing too. Rubbery eggs, half cold biscuits, and very weak coffee.
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 30, 2023
Dear Heather, Thank you for choosing the State House Inn. We regret that you didn't fully enjoy your stay. We are reviewing your feedback and looking forward to providing you with an exceptional experience next time you are back to your State House Inn

4/10 Poor

Alissa

Disliked: Property conditions & facilities, room comfort
What a disappointment
Reviews and pictures of the State House Inn gave an inaccurate description of the hotel's quality. The hotel was needs updates. The hallways show signs of where artwork used to hang with holes and chipped paint left to look at. There are signs of missing or removed hallway tables. For as empty as the hotel was, the hallways should look vacuumed and free of debris but are not. The room itself is missing various pieces of furniture. The tv is cracked in the bedroom and the remote is missing batteries. One of the lamps doesn't work or the bulb is burnt out. The room is void of extra bedding & pillows for the pullout sofa bed and I had to ask the front desk for a hairdryer. The grout on the tub and bathroom floor is discolored and looks dirty. One weird thing- our room was completely unlocked when we arrived and I noticed at least 5 more open (no exaggeration, I counted). Breakfast was lukewarm and not good tasting. The coffee was TERRIBLE, probably the worst cup I've ever had. The dining room was also sad with evidence of missing tvs or artwork on the wall, one wall lined with extra chairs. The 2 or 3 people we interacted with were pleasant and friendly. Overall, I wish we would have stayed somewhere else or drove home early.
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 28, 2023
Dear Alissa, Thank you for your feedback. We are glad you enjoyed interacting with our staff. We are working on addressing all your concerns in order to meet your expectations next time you are back at the State House Inn

6/10 Okay

Qing

Liked: Staff & service
Disliked: Cleanliness
The first room we were given after checking in was not cleaned and smelled bad with dead coach roaches on the floor. The staff was nice and after we told them about the situation immediately transferred us to another room which was fine. Breakfast could use some improvement in how things are cooked like the bacon. Breakfast supposed to be from 7-10am but everything was cold and not much food left when we went to it at 9am so that was kind of a bummer. I’ve stayed at this property before and remembered it was better, not sure what happened this time.
Stayed 2 nights in Dec 2023
Response from Ibrahim Salama General Manager on Dec 28, 2023
Dear Qing, Thank you for your feedback, Thank you for staying with us at the State House Inn. We are so proud of you staying with us in the past and we are always looking forward to having you back at your State House Inn. We are discussing your concerns with the whole team in order to assure you a perfect experience next time you are back at your State House Inn.

2/10 Terrible

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 28, 2023
Dear Gary, Thank you for taking the time to leave us a nice comment about our staff. Looking forward to seeing you again soon at your State House Inn.

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 28, 2023
Dear Cynthia, Thank you for your 5 STAR review. We are very proud that you have enjoyed your stay at your State House Inn. See you soon.

10/10 Excellent

Michelle

Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 28, 2023
Dear Michelle, Thank you so much for the 5 Stars review. We appreciate your time. Looking forward to seeing you soon at your State House Inn.

6/10 Okay

Duone

Business traveler
Disliked: Room comfort
rooms are very dark, not enough light. There were no hangers in the room and not enough pillows.
Stayed 2 nights in Dec 2023
Response from Ibrahim Salama General Manager on Dec 21, 2023
Daer Duone, thank you for staying at The State House Inn. We do apologize that you didn't have hangers or enough pillows in your room. We are reviewing you review while promising you of a wonderful stay next time you are at your State House Inn.

10/10 Excellent

Derrecka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 19, 2023
Hello, Thank you for your positive feedback and we are looking forward to your return.

8/10 Good

Jeffery Layne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms!
Always enjoy staying here. Unfortunately, however, the hotel bar has been closed, the snack bar remains unstocked, and what was previously quite a good breakfast has been replaced with the usual powdered eggs and papery bacon. Still, the rooms are great!
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 15, 2023
Dear Jeffery, We are so happy to have you as our valuable loyal guest. We take great pride in serving you and all our valuable guests in the best possible way. while working on improving our complementary breakfast we are wishing you and your loved ones happy holidays and a happy new year. Looking forward to seeing you again soon

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 18, 2023
Daer Paul, Thank you so much for your 5 star review. We do feel so proud that you have enjoyed your stay with us. Looking forward to seeing you again soon at your State House Inn.

10/10 Excellent

Diamond

Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 16, 2023
Dear Diamond, Thank you for your excellent review. We are very grateful and can't wait to see you again at your State House Inn.

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight!
Spent the night before going to the hospital.
Stayed 1 night in Nov 2023
Response from Ibrahim Salama General Manager on Dec 14, 2023
Daer Barbra, Thank you so much for choosing the State House Inn. We are very proud that you have enjoyed your stay and our convenient location to the hospital. Looking forward to seeing you again at your State House Inn.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, efficient hotel walkable to the downtown sites.
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 12, 2023
Dear John, Thank you for your kind review. We are so excited that you enjoyed your stay at the State House Inn. Looking forward to seeing you again.

4/10 Poor

Cody

Traveled with partner
Liked: Cleanliness, staff & service
The people acrossed from us were clearly having a party very loud, our room had water stains in it as well.
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 11, 2023
Dear Cody, Thank you for staying with us at the State House Inn. We are terribly sorry for the inconvenience during your stay. We are looking forward to seeing you again at your State House Inn.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ibrahim Salama General Manager on Dec 11, 2023
Thank you Sarah for your kind review. Looking forward to seeing you again at your State House Inn.

10/10 Excellent

Marlen

Response from General Manager on Feb 26, 2024
We appreciate the wonderful review. Thanks for sharing with us

2/10 Terrible

Bobbie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like a dirty, uncleaned room, broken bed, bums hanging out front digging in garbage cans and one female employee with a real bad attitude. This is the place for you. I’ve stayed here once before a year ago and it was ok so I booked it again for convenience and had to leave immediately. Stay at your own risk but I’ll NEVER stay there again!
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Hello, We do apologize for any inconvenience as we will certainly address this issue to insure a pleasant experience for all of our guests. Thank you.

6/10 Okay

Alvin

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I’ve stayed here three times. And overall I like it. I only experienced a couple issues but they were immediately rectified.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Hello, Thank you for your positive feedback and we are looking forward to your return.

6/10 Okay

Marsha

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
There was no one at the desk when I entered - had to wait about a minute for someone to appear from somewhere. Not sure if there is a camera that they can see someone at the desk. No one at the desk when I checked out either and I wanted a receipt so I did wait for someone to appear. Would have liked to see snacks that could be purchased. We were told that there was a problem and there would be no breakfast the next morning. I had to ask for some compensation for the missing meals. Room was clean but the building seems somewhat tired.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Hello, We do apologize for any inconvenience as we will certainly address this issue to insure a pleasant experience for all of our guests. Thank you.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time staying here and we enjoy it. The clerk that works night is super nice. He was there last year too. The hotel is clean. My only complaint is that they don't have a fridge
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 29, 2023
Hello, Thank you for your positive feedback and we are looking forward to your return.

2/10 Terrible

Nikki

Disliked: Cleanliness, staff & service
The heat didn't work in the front room the housekeeper goes through the garbage and said we was smoking in the room charged us 250 when we was on camara smoking in front of the building the housekeeper was rude she hung up the phone before you can say anything no proof we was smoking in the room just take your money
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Hello, We do apologize for any inconvenience as we will certainly address this issue to insure a pleasant experience for all of our guests. Thank you.