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Opiniones de Best Western Mountain View Inn

2.5 out of 5
Best Western Mountain View Inn
1455 N 1750 W, Springville, UT

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 295 de 826 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 254 de 826 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 149 de 826 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 83 de 826 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 45 de 826 opiniones" "

8.0/10

Limpieza

8.4/10

Servicio y personal

8.0/10

Servicios

7.6/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

G

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It is comfortable, nice and very good ubication.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Chikis, Sylmar

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Volveré a llegar en mi próximo viaje
Se hospedó 3 noches en septiembre de 2022
Respuesta de Rob, el 18 oct. 2022
¡Fantástico! Estamos ansiosos por verte en tu próxima visita.

10/10 Excelente

James

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly staff. Comfortable rooms. It's an older building but well maintained and real eggs for breakfast!
Se hospedó 8 noches en abril de 2024

10/10 Excelente

Doris

Viaje en pareja
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Staff was very helpful in getting our room for us.
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Maria

Viaje con mascota
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Miscommunication from staff. I informed this location that I was relocating and I came into traffic issues so moved the reservation by a day. I had to call back to cancel due to severe weather and unsafe road conditions with an unexpected blizzard that was all over the news with accidents. Staff didn’t care, wouldn’t refund me or just charge a late cancel. THEY CHARGED THE WHOLE RESERVATION because $150 means so much to this big company. Rude staff that told me it’s not up to them. The manager never reached out. Expedia was willing to refund upon their approval and they said NO.
Se hospedó 1 noche en marzo de 2024
Respuesta de gee, el 9 abr. 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. All of expedia prepaid reservations are non refundable and nonchangable. This is expedia policy which we abide by. As a courtesy we did change the date of arrival for you which was a day later then what you had originally booked. If this was a regular reservation directly with the hotel then we would have been more flexible.

10/10 Excelente

Dalton

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice front desk staff Draven was amazing! He was so nice and very helpful. We asked to upgrade our room and he did everything he could as soon as he could. Very highly recommend!
Se hospedó 1 noche en abril de 2024
Respuesta de gee, el 9 abr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excelente

Trinette, Lewisville

Le gustó: Condiciones de la propiedad
Se hospedó 1 noche en abril de 2024
Respuesta de gee, el 9 abr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Bueno

Damon, Nampa

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Ryan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I like the ease of parking, being greeted when arriving at check-in and feeling safe. Front desk is really helpful. Keep up the good work!
Se hospedó 1 noche en abril de 2024
Respuesta de sam, el 4 abr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

2/10 Terrible

Katrina, Allentown

I made a reservation and paid on Expedia. I got a confirmation email from Expedia, and then another confirmation email from the Best Western. But when I arrived at the hotel, I was informed that they did not in fact have a room available for me, and that it was up to me to contact Expedia for a refund. Ridiculous.
Se hospedó 1 noche en marzo de 2024
Respuesta de sam, el 4 abr. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bueno

Patti, Spring Creek

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very convenient and close to airport. Very friendly staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de gee, el 1 abr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Aceptable

Lisa

Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Chelsea

Viaje en pareja, Viaje familiar, Viaje familiar con niños
No le gustó: Servicio y personal
Our room was nice and big which is awesome with a big family, but one of the beds was broken and sagging so that was frustrating Nd not comfortable. The breakfast was a nightmare. It was messy there was not enough food at all, there was no yogurts, muffins, bread eggs and sausage there was not enough to feed our family alone ,there was maybe 4 bagels. Pancake machine was acting up and took a a life time to even get 4 silver dollar sized pancakes the peanut butter was in a Tupperware like it was brought from home so shared with 100s of people. I also feel like they need to hold their staff to some hygiene standards... most looked like they walked in off the streets, clothes flithy hair greasey or unbrushed ect. Over all the roome was just meh but loved the space but probably would not stay again nor recommend to any friends...
Se hospedó 1 noche en marzo de 2024
Respuesta de gee, el 1 abr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Nathan

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de ab, el 7 mar. 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Bueno

familia

Viaje en pareja
Le gustó: Servicio y personal y servicios
They need to train their cleaning staff better. The blankets and sheets were itchy and the room was lacking basic toiletries. Overall the staff was very good to us.
Se hospedó 2 noches en febrero de 2024
Respuesta de sam, el 20 feb. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Mountain View Inn

10/10 Excelente

Ronald

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Pet friendly
Se hospedó 1 noche en febrero de 2024
Respuesta de sam, el 20 feb. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Mountain View Inn

10/10 Excelente

Sandra

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Young man at counter was very helpful and polite. Let us do an early check-in!
Se hospedó 1 noche en enero de 2024
Respuesta de sam, el 20 feb. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Mountain View Inn

4/10 Malo

Jayce

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de sam, el 20 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8014893641.Sincerely,General ManagerBest Western Mountain View Inn

4/10 Malo

John

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Road trip to Alberta
The floor in our room wasn't clean. Rock salt on it from peoples shoes. The sheets on the bed were cheap and uncomfortable.
Se hospedó 1 noche en enero de 2024
Respuesta de sam, el 20 feb. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8014893641.Sincerely,General ManagerBest Western Mountain View Inn

8/10 Bueno

Fred

Le gustó: Limpieza, servicios, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de sam, el 8 feb. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excelente

Raymond

Se hospedó 2 noches en enero de 2024
Respuesta de sam, el 8 feb. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excelente

Colette

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very easy to travel with our dog. Easy check in, accommodating!
Se hospedó 1 noche en diciembre de 2023
Respuesta de sam, el 20 feb. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Mountain View Inn

10/10 Excelente

Rex

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de sam, el 8 feb. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 Excelente

Jerry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We enjoyed our stay, the staff was friendly and efficient. I would definitely stay here again
Se hospedó 1 noche en diciembre de 2023
Respuesta de sam, el 20 feb. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Mountain View Inn

2/10 Terrible

Tricia, Pendleton

No le gustó: Servicios
Bed bugs and not a lot of concern from the employee
Se hospedó 1 noche en diciembre de 2023
Respuesta de Gee, el 14 dic. 2023
Good morning,I appreciate your concern, We conducted a thorough inspection, and fortunately, no bed bugs were found, However, we take these matters seriously and are committed to maintaining a pest-free environment, If you have any further questions or concerns, please feel free to reach out.Thank you.Respectfully,Gee

10/10 Excelente

Jeanette

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easily accessible, good walking area for dogs, comfortable rooms. On our list of places to stay when traveling in that area.
Respuesta de sam, el 20 feb. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014893641.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,General ManagerBest Western Mountain View Inn

6/10 Aceptable

Jaida

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Mark

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

John

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really great people
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Mandy

Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Amy

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This hotel is very convenient to freeway access. Denny’s is across the road. No other food or coffee very near. Takes 5 minutes to drive South to nearest Chick-fil-A or In n Out. Don’t go to Orem for quick food, it’s a very busy town! Hotel is clean and has very good breakfast options. Loved the pancake machine and attendant was very friendly. There is a lot of water noises in hotel but it didn’t bother us. Might bother a light sleeper. It was a very convenient place to stay for competition at UCCU.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everybody was very friendly hotel was nice it was my grandson's birthday and one of the staff members actually got him a birthday present thought that was way over and above would highly recommend for the next person
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Alicia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very professional staff, comfortable room.
Se hospedó 1 noche en noviembre de 2023

4/10 Malo

Myrna, Montrose

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Upon checking in, a man behind the counter, I assume to be the manager, was very loudly discussing some problem on the phone with someone. It was distracting trying to convey to the clerk my name for check in. Unprofessional, and the property is not at all the quality or cleanliness of other Best Westerns that we have stayed in. We will not stay here again.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Charles

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Has truck parking. The gentleman working the front desk, he may have been the General Manager was outstanding! Gee, came out and made sure I found a place to part my truck. He also made arrangements for me to have an early check in. He treated me like an old friend, not like a stranger here for 1 night. I spend about 10 days per month in a hotel. Without a doubt, Gee is the best at customer service. This will be my new stop whenever I’m in town!
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Gordon, Kelowna

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice large modern room
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not bad for a weird location
Wonderful except for the huge pillows
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Robert

No le gustó: Limpieza
THe shower was gross, mold in all the grout lines, you could smell the moldy musky in the bathroom.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Andrew

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
it was nice
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

kimberly

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
When we arrived around 9pm there was no staff anywhere so we could check in. No signage anywhere stating they were on break or would be back soon. After about 10 minutes the maintenance man came to the desk and said the clerk would be a few minutes. 39 (I set a timer at this point) minutes later the front desk staff showed up. There was now a line up. Room was booked for 6 people there was only enough bedding for four. Had to go Back down to desk twice to secure enough bedding and towels. Nice facility but was extremely disappointed in the rigamarol to check in when tired from travelling with young children, because of this - i personally will never go back.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Lloyd

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Room was clean. TV kept cutting out and remote batteries were worn out. System stated to call front desk for a replacement remote. Clerk did not offer to bring one to room, as I was naked and tired, I didn't do as she suggested and come to front desk for a replacement. halls have a musty order. Grounds mostly clean, was area out back that was overgrown and needs maintained. Our stay was comfortable.
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Peter

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Janice

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
So comfortable. Clean nice bathroom. Cozy beds for good night sleep. Wonderful amenities!
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Diana

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Ken

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very accommodating, friendly staff. Nice breakfast. Comfortable, quality room. Good price.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Rob

Le gustó: Servicio y personal
Great price for what you get and breakfast was amazing!
Se hospedó 1 noche en octubre de 2023

4/10 Malo

Sydney

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Jonathan

Viaje de negocios, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good room and great staff
Se hospedó 3 noches en octubre de 2023

10/10 Excelente

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

John

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023