Ratings based on 314 Verified Reviews

3.6 out of 5
69% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Good for an overnight

Posted Jul 6, 2017
Close to the freeway. Nice pool area. Not much else close by. If your just passing thru this is a good place to stop for the night.
Comment from Hotel Management
Jul 7, 2017 by Sam P, GM, Hotel Management
We appreciate you taking the time to review your stay with us. For future reference, Springville has a few hidden gems with some amazing restaurants (brew house) and a very neat motorcycle museum. We hope to see you again in the future when you have some time to venture into town.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice motel

Posted Jun 9, 2017
Comfortable room. Breakfast was delicious. Staff was outstanding.
Comment from Hotel Management
Jun 9, 2017 by Sam P, GM, Hotel Management
We greatly appreciate you taking the time to post a review on your stay with us. We are glad that our staff made a great impression and that you enjoyed the experience you had at out hotel. Travel safe and see you next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Always a great place to stay

Posted Apr 20, 2017
Close to plenty of activities. We were on our way through on a roadtrip and didn't have time to check much out. The hotel itself was clean and nice, and the staff very friendly.
Comment from Hotel Management
Apr 21, 2017 by Sam P, GM, Hotel Management
We appreciate you taking a moment to review and comment on your latest visit with us. We do always have some fun and unique things going on in our area and we hope that during your next visit, you have some spare time to enjoy some of them.
5 out of 5
by MATTHEW

Great stay

Posted Apr 19, 2017 on Hotels
Great location great service great room. Hotel is being updated but had no impact on my stay
Comment from Hotel Management
Apr 21, 2017 by Sam, Hotel Management
Thanks for taking the time to review your stay with us. We are glad to hear that the concrete repairs at the hotel did not impact your stay and that you were able to enjoy your visit with us. We hope that you consider our hotel again in the future.
2 out of 5
by A verified traveler

Bad remodel

Posted Apr 17, 2017
Pros: close to wear we were going
Cons: fix it up
Number one the door had to much light coming in from the hallway. no elevator for handicap usage, we were on the 2nd floor.
Comment from Hotel Management
Apr 20, 2017 by Sam P, GM, Hotel Management
Thank you for taking the time to review your stay with us. We are very sorry for these inconveniences that were experienced and please know that we will take your comments and work towards fixing it.
2 out of 5
by A verified traveler from Idaho

good location, easy freeway access

Posted Apr 8, 2017
Pros: Location, price is competitive
Cons: Make sure what is offered is top notch, everything works, make sure breakfast is top notch, its free, but still needs to be appetizing and good.
Location: easy on/off of I-15, not to far from BYU, several stores nearby.
Quite disappointed in facility, first night room heater set off smoke alarm, 1st morning tv did not work, both were fixed. Exercise equip not working or not working properly, wall behind toilet and around shower head/arm was damp and blistered, wall to side of shower arm has mold on it. Breakfast was mediocre, items in warmer, like eggs and sausage were cold. Were not impressed this time, we have stayed 2 other times and this was the worst.
Comment from Hotel Management
Apr 10, 2017 by Sam P, GM, Hotel Management
We are very sorry for all of this taking place during your visit with us and you having such a poor experience. Our maintenance team and our breakfast team have been made aware of your review/comments and I will be making sure they are performing their duties as expected. Again, our most sincere apologies.
5 out of 5
by HAROLD

Provo

Posted Apr 5, 2017 on Hotels
Nice place, breakfast good, good staff
Comment from Hotel Management
Apr 7, 2017 by Sam, Hotel Management
Thank you for taking the time to review and score your stay with us. We are happy to see that your experience was enjoyable and we hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Staff were great

Posted Mar 25, 2017
Biggest downfall was we were put on the second floor of a motel with no elevator when we had booked a wheelchair accessible room. Had to carry a teenager upstairs. Dead batteries in the remote. Other than that everything was wonderful. Just wish we had got the room we booked.
Comment from Hotel Management
Mar 28, 2017 by Sam P, GM, Hotel Management
Thank you for taking the time to review your stay with us. We apologize for the inconveniences experienced, but after checking your reservation, only a standard double queen room was reserved. We only have King ADA accessible rooms at our location. When booking through third party websites, we advise in contacting the hotel to assure your additional requests are met.
4 out of 5
by Raymundo

Posted Mar 20, 2017 on Hotels
Comment from Hotel Management
Mar 22, 2017 by Sam, Hotel Management
Thank you for taking the time to rate your stay with us. We hope you consider staying with us again in the future.
1 out of 5
by A verified traveler

Not worth the money

Posted Mar 12, 2017
Dirty room, paper thin walls, burned out lights, poor paint job, broken coffee machine, and broken soap dispensers all at the high price of $110. Save yourself the trouble and go literally anywhere else. We stayed one night and moved to another hotel for the rest of our stay.
Comment from Hotel Management
Mar 14, 2017 by Sam P, GM, Hotel Management
Thank you for taking the time to review your stay with us. We are very sorry for the issues you experienced during your visit and the inconveniences it caused. We will be closely monitoring the housekeeper who serviced your room to ensure she does not do this again.