Ratings based on 33 Verified Reviews

3.4 out of 5
73% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Amman,Jordan

The hotel view is nice if you are lucky .

Posted Nov 30, 2016
First night: They gave me a room three floors down at the bedroom. I refused that room and they transferred me to another good room first floor. Second night I returned to find that my room was changed to another room which was bad. It's bathroom is not good for use,not clean and not with a good space and no shampoo also. They gave me a deluxe room but I paid for superior room. The reception staff and the manager was not even trying to understand my request.
4 out of 5
Recommended
for Everyone
by A verified traveler

Quite satisfied except the price

Posted Oct 31, 2016
Pros: Quiet location, the layout
Cons: Not enough light for reading or writing in the evening
Location: Perched on top of the hill, you have to hire a tuk tuk or a car to go out.
I hesitated before booking because of negative comments online about the hotel, but finally the one night stay was quite pleasant. We booked two rooms but were given a family suite, so that we could spend a joyful evening together in the living room. Contrary to some negative comments, the air con can be turned off, impeccable hot water shower for everyone, the food was OK.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Sep 25, 2016
Very beautiful nature, but hard to access the hotel
2 out of 5
by A verified traveler from New York

Ripped off by the staff, if your White be careful!

Posted Jun 27, 2016
Pros: The views from the hotel.
Cons: The managers and lobby hotel staff are horrible. They should be better screened and retrained. We were swindled by the staff and managers for money!
Location: The hotel itself is beautiful, but it is located high up on the mountain with nothing to do nearby and expensive to get transportation to and from.
We paid and booked online at full price for a two person per room occupancy as clearly stated in the room terms and conditions. However, I was the only person listed on the online paper work with contact details since I booked through my personal account. My sister and I arrived at the hotel in the morning and everything went smoothly upon checkin, the room we booked was for two twin beds. Later in the evening we were approached in the lobby by a mob of staff demanding us to pay them double the original booking rate all in USD cash per night for my sister to share the room with me plus extra for her to have breakfast, and we had booked for 3 nights! The amount they were demanding far exceeded the nightly rate for a whole new room. I refused and showed them their own terms and conditions that they state online for a 2 people occupancy per room. They would not stop harassing us for payment and said that they don't care what their policy says since I was the only one showing on the paper work despite the fact that at checkin both of us were asked for our passports and contact details. I refused to pay that amount and asked to speak to a manager. Two managers came and were trying to negotiate all kinds of ridiculous fees, but I refused to pay. They then proceeded to say that the hotel would do me the "courtesy" of allowing us to actually use the other twin bed in the room for free as long as we pay USD per day for one extra breakfast. I agreed and paid them. Horrible experience!!
3 out of 5
Recommended
for Everyone
by A verified traveler from binghamton, NY

its a comfortable hotel

Posted Jun 7, 2016
Pros: views and the hotel staff
Cons: condition of the hotel
Location: you can visit the historical city of kandy, temple of the tooth, peradeniya botanical gardens etc
the view was amazing. The hotel could do some renovation. Bath rooms were ok, room was ok, but the view of the surrounding hill tops were amazing. I would go there again for the breathtaking views. The buffet was good, had lots of choices and was delicious as well. its worth the price. Also the hotel staff is friendly and courteous .
3 out of 5
by A verified traveler from NSW

Staff indifference spoils stay

Posted May 5, 2016
Pros: Situated high in hills with nice view.
Cons: Inform staff that guests are important and should be dealt with as a priority and in the order of arrival.
Location: Nothing to do near by. You will need own transport, tuk-tuk or taxi for any activities other than at hotel.
Registration staff could not find our booking, but showed no empathy. He was trying to deal with other guests after commencing our check-in process, answering the phone, fiddling. Eventually found our booking but still failed to show any need to process our check-in. Hotel is a long way from Kandy and we could not see any alternate dining options close by. I would recommend finding a hotel much closer to Kandy itself.
Comment from Hotel Management
May 18, 2016 by web ex, Hotel Management
Dear guest Thank you for your candid review on Amaya Hills. We are glad to know you enjoyed the views. We apologize as the food was not up to the standards but we assure you this will be looked into. Thanks & Regards Amaya Resorts & Spa
2 out of 5
by A verified traveler

Good view and that's about it.

Posted Mar 12, 2016
The only thing that is exciting about this hotel is the view from your room. Anyone booking this hotel, should consider the fact that they charge an extra 40 dollars if you want the view of the mountains. I was willing to pay that amount. The hotel is up on the hill so the ride in the night can be actually a bit scary. If you are a young couple I will recommend a hotel in the town. After we checked in, the toilet was leaking. We had to change rooms. Our ordeal at the hotel didn't end there. If you want to eat at the restaurants, they have specific timings for breakfast, lunch and dinner. If you miss the time, you have to order room service which closes at midnight. The other incident that happened was the cover of the light in the toilet came down crashing on the floor while showering. The bathrooms are small, the rooms are small. The hotel seems old and definitely not a palace in the hills as they advertise.
Comment from Hotel Management
Mar 28, 2016 by web ex, Hotel Management
Dear Guest Thank you for taking the time to review Amaya Hills We sincerely apologize for the inconveniences caused We assure you these are not the services we offer here at Amaya. All negative comments will be looked into and rectified promptly Thanks & Regards Amaya Resorts & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Jan 21, 2016
Good reception Good food Good room Good swim Good man & ladies
Comment from Hotel Management
May 18, 2016 by web ex, Hotel Management
Dear Guest Thank you for your most kind review on Amaya Hills. We are truly thrilled to hear such amazing comments regarding the property. Thank you for your lovely comments regarding the views ,rooms and most importantly for praising our dedicated staff. We hope your next stay with us is just around the corner. Thanks & regards Amaya Resorts & Spa
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel with a view

Posted Jan 3, 2016
Pros: In room facilities and the view
Location: Hotel is away from the city and the market, and there is nothing to do nearby
The hotel is well maintained and has very good views of the mountain. The view of the sun set from the room and from the pool are stunning. The hotel is away from the market and there is nothing close by. The rooms are excellent.
Comment from Hotel Management
May 18, 2016 by web ex, Hotel Management
Dear Guest Thank you for taking the time to review Amaya Hills. We are simply thrilled to hear such amazing reviews on the property We hope your next stay with us is just around the corner Thanks & Regards Amaya Resorts & Spa
2 out of 5
by A verified traveler from Sydney

Not the nicest hotel poorly maintained

Posted Jan 26, 2015
Was a little dirty, would not recommend this hotel.