Ratings based on 330 Verified Reviews

4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from leeds UK

Great location in colombo

Posted Feb 20, 2017
Wonderful hotel. Great facilities and location. Staff great. Breakfast in the courtyard is fantastic. Huge range of foods. Cocktails good at the pool side bar with live music playing. Hotel offers 1/2 day City tours for $40 which was really good. Adjoining the hotel is a small but well serviced shopping mall with supermarket and a great restaurant called Sugar (has happy hour 5 to 7). Our room , 566 on the end of the corridor was lovely and big except bathroom was rather small. Tea / coffee making facilities were great. Hair dryer and all necessary toiletries provided and complimentary bottled water. Our only issue was that our room faced another area which played loud, live Asian music all afternoon until 11pm. It stopped us from being to rest in the afternoon and bedtime had to be after 11pm. Our advice is to book a room away from this noisy area! That was our only issue with our stay
4 out of 5
Recommended
for Everyone
by A verified traveler from London

This hotel could be excellent if refurbished

Posted Feb 14, 2017
Pros: Room size Choice of restaurants Convenient location
Cons: Bathrooms in need refurbishment Wifi connectivity
We stayed in a deluxe room at Cinnamon Grand for seven nights. There are a number of excellent qualities about the hotel, such as: 1. The level of service: we were allowed to check in early as our flight had landed very early in the morning. Staff in general were very helpful and courteous. 2. The choice of restaurants and the high quality of the food: there are around 14 places to eat and drink on site, of which we tried around six. Seafood at the Lagoon restaurant was exceptional. 3. Convenient location: adjacent to Crescat shopping mall and within walking distance of Galle Face. Most tourist destinations are a short cab ride away. However, there are a couple of pressing points which really do let the hotel down and need to be addressed straight away: 1. The bathrooms are in desperate need of refurbishment. They were dated, slightly odorous and the fixtures and fittings were crumbling. The standards are what I would expect of a 3* hotel, which I find unacceptable given the high price paid for 5*. 2. The wifi connectivity is patchy at best. Cinnamon Grand markets itself as a business hotel and therefore one would expect wifi connectivity to be continuous. However connectivity would regularly drop off and at one point, I waited almost two minutes for one webpage to load. Unless these points are addressed, we would not choose to stay at Cinnamon Grand again given there are number of new 5* hotels nearby which are in the midst of completion (Hyatt, Shangri-La)
5 out of 5
Recommended
for Everyone
by A verified traveler from washington dc

Exceptional staff

Posted Feb 1, 2017
Celebrating a special occasion. They gave us a room on the highest floor with an amazing view of the pool. So inviting. We had to take a dip. The staff is phenomenal. We enjoyed our stay so much we wish we could have stayed forever! Food is exquisite!! Thank you Cinnamon Grand!
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Nice hotel with good services

Posted Jan 18, 2017
Service is good in the hotel, good location as well.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Modern luxurious hotel with nice restaurants.

Posted Jan 4, 2017
Friendly, helpful staff but very crowded during breakfast time. We had to go to the cafe at the shopping mall nearby for breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Close to the beach!

Posted Dec 28, 2016
Staff were friendly and helpful. Hotel has wide variety of restaurants with good food. Room was clean and bed was really comfortable. Best thing is that beach is within walking distance.
5 out of 5
by A verified traveler

Stellar Executive Service

Posted Nov 21, 2016 on Hotels
Executive level treatment was first rate. Highly recommend the Executive Lounge.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Excellent restaurants,shopping mall nearby

Posted Nov 19, 2016
Excellent hotel, great staff. Nice restaurants. Rooms with ample space
5 out of 5
by A verified traveler

Colombo Regular

Posted Nov 2, 2016 on Hotels
5th time at the Cinnamon Grand and the place never disappoints. Stayed again in the quite executive floor with access to the Executive lounge and its free food and drinks as well as butler service. Excellent staff, amenities and rooms but best is the food at the Grand. The Lagoon restaurant is superb, as is Chutneys, their Indian restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Beautiful lobby, great location.

Posted Oct 30, 2016
Pros: Convenient location, easy access to transport, food and shopping
Cons: The bed was rather firm and not super comfortable.
Location: See above