Ratings based on 60 Verified Reviews

4.2 out of 5
71% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from london

Nice hotel, close to the beach.

Posted Mar 30, 2017
Pros: Rooms were spacious and clean. Plenty of poolside beds.
Cons: Evening entertainment could be better.
Location: Location away from it all. Would have to travel 30 minutes into nearby town by car to be anywhere near restaurants, bars and shops.
Had a lovely four day stay at this hotel. It was a bit secluded from anywhere around it. Very clean, and staff very polite. We were Bed and Breakfast, so ate in the hotel for our evening meals, as no where else nearby. Food was good, but there was not really many plain dishes if you didn't like curries and other more exotic dishes. Therefore, would not recommend it for children. Entertainment very quiet at nights, singer on keyboard, animation sow three nights a week ( not all that) and a disco that no one attended! Pool side was nice, no problem getting beds. Overall had a good stay, but a little quieter than I expected.
Comment from Hotel Management
Apr 4, 2017 by Club Hotel Dolphin , Hotel Management
Dear Guest, Thank you for your comments. I have noted down your comments and will share it with my team members and see as to how best we could improve ourselves. Regards, Stephan Sandmann
5 out of 5
by A verified traveler from California

Peaceful and excellent customer service

Posted Jan 9, 2017
Pros: 1. Excellent Customer Service 2. Clean 3. Peaceful 4. Great restaurant
Location: Beach front
Very friendly staff. Went out of their way to make our stay wonderful. Clean and beautiful setting Beachfront with shady trees Very relaxing Will go again
Comment from Hotel Management
Mar 9, 2017 by Club Hotel Dolphin , Hotel Management
Dear Guest, Thank you for your comments with regard to your stay with us. I am glad to note that you have already decided to visit us back again. Regards, Roshan Fernando
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 3, 2016
Very good hotel. Clean rooms and nice staff. Near to the beach
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel but staff could have been better

Posted Aug 9, 2016
We stayed at the hotel for one night only. The check in was nice and we were welcomed and given a welcome drink. Our room was clean and in good condition and nicely located right beside the pool with a nice outdoor seating area. We ate lunch and dinner at the hotel and the food was nice. The service was good. The following day we spoke to the reception about arranging a taxi for us to get to the airport that evening, we were told to leave it with them and they would organise this for us. When we went to check this was all in place about 30mins before we wanted to depart we were told this hadn't been done and there were no taxis - no solution offered just no taxis. We explained that we HAD to get there and could we perhaps get a tuk tuk. They agreed however couldn't seem to care less about helping us with our departure. The hotels focus seems to be on the guests staying for longer periods of time (and all inclusive) with less care and attention given to those staying only a day or two and only bed and breakfast. Whilst it is a nice hotel - given the price I would hav expected better Custer service and therefore probably wouldn't stay here again.
4 out of 5
by Saman

This traveler left a rating score only Posted Jul 18, 2016 on Hotels
4 out of 5
by Stuart from Singapore

A "nice" place

Posted Apr 5, 2016 on Hotels
My sister chose the hotel and I met her and her family there with my partner. It's an all inclusive resort that caters almost entirely to a European (mostly British and German) clientele. I only booked room and breakfast, which was slightly annoying. It would help if the various options were made more explicit when booking with hotels.com. The hotel is nice but not quite stunning; for the price, I expected more stunning. The beach is lovely and the pools all nice, the staff were great. Overall, though, I think Sri Lanka has better options in the price range. We took a tour to Kandy to see the elephants and ride on an elephant. We also saw a pineapple garden, tea factory, spice garden and temple... It was a long day, personally I could have lived without the tea and temple. Also, every place you go involves you digging into your pocket for tip money, and fairly pressured efforts for you to buy stuff you don't really want. That got tedious. Not the hotel's fault at all, just a warning for those considering the obligatory trip to Kandy. You might want to explore doing the trip independently, and, whatever you do, take lots of small bills. Single US dollar bills work well (but you will be asked for more!).
4 out of 5
by A verified traveler

Nice hotel in front of See

Posted Mar 25, 2016 on Hotels
Side_seeing 2 nights
4 out of 5
Recommended
for Families
by ABDULLAH K.

Family trip

Posted Jul 25, 2015 on RatesToGo
Take too much time to make check in and check out, need to fill many applications form, be careful from restaurant Cashier not faithful. Every else is good
4 out of 5
by Caitlin from Canada

Relaxation Close to Airport

Posted Jun 20, 2015 on Hotels
I had one night here before I met my friend to go down to Hikkaduwa. It cost 1760 rupees from the airpot & I booked through the first desk at the airport when you walk out of arrivals. The front lobby of the hotel was very impressive & overall I thought that the hotel was lovely, in some parts it looks like it's starting to wear but not in a way that would ever deter me from going back. I was not aware that it was an 'all inclusive' & that not being apart of that would be pricey drinks and food. But I should have looked at the hotels website while making my booking. There are lots of restaurants and the spa is near one of the two pools, the quiet one, and is located in 3 huts. Hearing the sound of the ocean whilst receiving a massage was total relaxation. The room 131 was in front of the main pool and had a sea view, it was heaven. I was able to open my sliding door, sit at my patio or loungers, seriously, I could have done a cart wheel into the pool. Impressive for a lady of 5'3. Bed was okay, but a bit hard. The breakfast buffet had options, and I thought it was decent. Staff was lovely & they who worked hard and wanted you to enjoy your stay. Taxi back to the airport to meet my friend (when using the hotel's service) was 2750. My final thoughts: would definitely stay again as it's only 35-40 minutes from the airport and would be a nice get away. Now that I'm down in Hikkaduwa however, I would say the beach is much nicer here, but it is a 3-4 hour from the airport.
3 out of 5
by MartinDubai

Ok but not great

Posted May 5, 2015 on Orbitz
The hotel is wanting in many areas, some of it is outside of their control. Beach: it is photogenic but not suitable for swimming. There is a steep drop off with a strong undertow. The beach has red flags out to warn swimmers. The hotel does offer two nice pools each with their own bar. Security: the room I had was missing the security chain on the door and I had one of the rooms which opened on to the beach. I asked the managers about it and she said that it was removed because they had old ladies lock themselves in the room by accident! Oh well, not very safe for the rest of us. Room safe : there are no instructions on how to set the code and a member of staff gives you a generic code which works on every safe in the hotel Hotel Bar: a glass of wine was $9 and a local beer $5. The bar staff tried to serve me day old wine from an open bottle.....not cool! They also tried to charge me for a full bottle despite having ordered just a glass, I think this was as a result of poor training and not an attempt to defraud. taxi: a local taxi from the hotel to the airport costs approx 2500 rbs , the hotel staff were trying to push the hotel van at a cost of 5500rbs. Not cool! Food: buffets were excellent Wifi: available throughout the property but slow speed TV: I had a large room with a 30inch TV, it looked very small on the far wall from the bed Sat TV reception : poor, image often froze. Overall: ok but don't come from Europe unless the price is right, employees meant well. Humid and hot during summer months.