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Reviews of Grand Hotel

4 out of 5
Grand Hotel
Grand Hotel Rd, Nuwara Eliya

Reviews

8.8

Excellent

Rating 10 - Excellent. 93 out of 158 reviews" "
Rating 8 - Good. 46 out of 158 reviews" "
Rating 6 - Okay. 9 out of 158 reviews" "
Rating 4 - Poor. 5 out of 158 reviews" "
Rating 2 - Terrible. 5 out of 158 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a trip back into an imperial past, that is now open to many. High ceilings, a mix of wood floor and thick carpets, and staff in a range of uniforms. The level of English is good (sadly, my poor French wasn't up to the task of testing the staffs'). There is a good selection of eateries ranging from 'stuff yourself silly' to light bites. I highly recommend the Thai restaurant downstairs. I would avoid the coffee shop, where I was unsuccessful in attempting to buy over-priced cakes to take out - after the guy "serving" me walked off twice, to deal with other people, I decided that two can play the walking away game. So, overall good, if uneven.
Stayed 3 nights in Dec 2023
Response from Grand Hotel Nuwara Eliya on Jan 30, 2024
We're thrilled to hear that you had a fantastic experience at the Grand Hotel! Our team takes great pride in providing exceptional service, and it's always rewarding to know that our efforts made your stay memorable. Your feedback related to the Grand Cafe is well noted and have communicated to the relevant departments. We appreciate your kind words and look forward to hosting you again in the future!

10/10 Excellent

Mustafiz

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely comfortable stay
A really lovely stay in a comfortable, clean hotel. The swimming pool is amazing and the gym is good too. Our room was very comfy and we had a good night sleep. The evening buffet and breakfast were also really nice.
Stayed 1 night in Dec 2023
Response from Grand Hotel on Dec 9, 2023
Thank you very much for taking the time to post this review.We appreciate your valuable feedback and look forward to having the pleasure of welcoming you back in the near future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High tea only okay.
Beautiful old hotel….Indian restaurant was the best.. High tea service not great…people walking through restaurant always and service was inattentive.
Stayed 2 nights in Nov 2023
Response from Grand Hotel Nuwara Eliya on Nov 24, 2023
Thank you for your valued review and we sincerely apologize for not meeting your expectations of the high tea service. In order to improve on our online communication, we would love to hear more specific details and thus kindly request you to reach out to our Operations Manager at om@grandhotel.lk.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite simply superb. The staff were extremely attentive and polite
Stayed 2 nights in Sep 2023

8/10 Good

petranella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful heritage building. Very good service. Large simply decorated rooms but not terribly soundproof.
Stayed 1 night in Jul 2023

10/10 Excellent

Doug

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a luxurious property with fantastic amenities and excellent food selections.
Stayed 2 nights in Jul 2023

8/10 Good

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from GM on Jun 19, 2023
Dear Guest,Thank you so much for your feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

10/10 Excellent

Rafi

Stayed 1 night in Apr 2023
Response from GM on Jun 19, 2023
Dear Guest,Thank you so much for your feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

10/10 Excellent

Sherine

Stayed 1 night in Mar 2023
Response from GM on Jun 19, 2023
Dear Guest,Thank you so much for your feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

10/10 Excellent

Celestina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing - last visited in 1974 and 1978! Loved the gardens and the maintenance of the hotel and surroundings. Service was super - friendly staff - will definitely visit again.
Stayed 2 nights in Jan 2023
Response from GM on Jun 19, 2023
Dear Guest,Thank you so much for your kind words and feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

10/10 Excellent

Ismar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from GM on Jun 19, 2023
Dear Guest,Thank you so much for your feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

2/10 Terrible

Kamani, London

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We weren't please with the way we been treated by the staff and the conditions of the rooms given because first room we were given (Room 258) had a blocked toilet and we were given that room by the staff member knowingly that room had issues by the reception staff member because he told me that when I went for the checkout next day morning! In the middle of the night they moved us to Room 353 and it had NO COLD water therefore my husband had several burnt spots on his back which wasn't at all good. They weren't even apologized for what happened!!! After we left we we received email from Chinthana Bandara, Hotel Operations Manager, The Grand Hotel with incorrect information therefore I wrote to him BUT had no response from him yet... Not recommend this hotel unless they repair the hotel rooms up to the required standards
Stayed 1 night in Sep 2022

10/10 Excellent

Priyanthi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from GM on Jun 19, 2023
Dear Guest,Thank you so much for your feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with vast array of amenities including 5 restaurants. Breakfast and the buffet were brilliant. Service to match, nothing was too much trouble. Would definitely return.
Stayed 2 nights in Feb 2020
Response from GM on Jun 19, 2023
Dear Guest,Thank you so much for your kind words and feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from FOm on Feb 24, 2020
Dear Guest, Thank you for rating us and we look forward to seeing you another time, The Management

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing wrong with this hotel is its dark and gloomy interior with heavy dated furniture. This is meant to reflect its old colonial history - and it does - to my mind it’s overdone. An exception is the glorious light and beautiful indoor swimming pool. The staff are lovely and the food good, especially in the Thai Grand restaurant where it is outstanding. However, the ritual high tea which is famous is rather disappointing.
Stayed 2 nights in Feb 2020
Response from FOM on Feb 24, 2020
Dear Guest, Thank you for taking the time to review us followed by yous stay at Grand Hotel, We will look into your comment regarding the hotel interior, otherwise pleased to know that you have enjoyed the stay. We look forward to serving you another time, The Management

10/10 Excellent

Nicklas Møller

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from FOM on Feb 9, 2020
Dear Guest, We greatly appreciate your taking the time to provide us with such detailed feedback about your stay. I am sorry to hear that you found our hospitality to be below your standards. All your comments have been carefully directed to the personnel concerned. Despite this, we hope to be able to welcome you back on a return visit to Nuwara Eliya. Yours Sincerely Refhan Razeen, General Manager Grand Hotel Nuwara Eliya

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from FOM on Feb 9, 2020
Dear Guest, We greatly appreciate your taking the time to provide us with such detailed feedback about your stay. I am sorry to hear that you found our hospitality to be below your standards. All your comments have been carefully directed to the personnel concerned. Despite this, we hope to be able to welcome you back on a return visit to Nuwara Eliya. Yours Sincerely Refhan Razeen, General Manager Grand Hotel Nuwara Eliya

10/10 Excellent

Somchai

Stayed 4 nights in Jan 2020
Response from GM on Jun 19, 2023
Dear Guest,Thank you so much for your feedback! We're delighted to hear that you had a super stay and enjoyed the fantastic service, food, and everything else at our hotel.We are thrilled to have made your experience memorable. We look forward to welcoming you back soon. Your appreciation means a lot to us. Thank you again for considering us the best hotel in Sri Lanka.Kind regards,Suresh AbbasGeneral ManagerThe Grand Hotel Nuwara Eliya

10/10 Excellent

JAYANT

Traveled with family
Liked: Cleanliness, staff & service
The Grand review
Apart from the rooms this hotel has excellent facilities, great staff & beautiful gardens
Stayed 2 nights in Jan 2020
Response from FOM on Jan 25, 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

10/10 Excellent

Vinney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Fantastic service ane setting. Lots to offer and enjoy.
Stayed 2 nights in Jan 2020
Response from FOM on Jan 25, 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
It’s a beautiful old world hotel with character. The rooms are dated and the insulation between rooms is poor , you here sound and bathroom water sounds from the room next door and above. Service in the restaurants can be more attentive.
Stayed 2 nights in Dec 2019
Response from FOM on Jan 25, 2020
Dear Guest Thank you very much for the lovely review. We are saddened to hear that your stay was not satisfied, We will definitely look into it and we would love to welcome you back. Best wishes!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, well maintained, extremely clean, very friendly and polite staff.
Stayed 1 night in Nov 2019
Response from FOM on Jan 25, 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

10/10 Excellent

M L

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Time
Very good and friendly service .Everything from our check in greeting to checking out ran very smoothly. I am glad to see that they are now spending some money updating eg the pool and spa area.The rooms ,although comfortable,do need updating.
Stayed 2 nights in Nov 2019
Response from FOM on Jan 25, 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from FOM on Jan 25, 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019
Response from FOM on Jan 25, 2020
Dear Guest Thank you very much for the lovely review. We are saddened to hear that your stay was not satisfied, We will definitely look into it and we would love to welcome you back. Best wishes!

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from FOM on Jan 25, 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful old colonial style hotel set in stunning grounds.
Stayed 2 nights in Sep 2019
Response from FOM on Jan 25, 2020
Dear Guest Thank you very much for the lovely review. We are indeed very glad that you liked and enjoyed our hospitality and the stay was pleasant. We would love to welcome you back. Best wishes!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want the full colonial experience, this is the place. It is better than Singapore's Raffles as Raffles has been clinically updated while keeping the false facade of period features. The Grand Hotel has the full works, from staff, room, facilities and a large selection of scrumptious food. Our stay here was thoroughly enjoyable. Every aspect was faultless.
Stayed 2 nights in Aug 2019
Response from FOM on Sep 5, 2019
Dear Guest, I would like to take this opportunity to thank for taking the time to share your experience on Expedia. We are glad to hear that the experience at the Grand Hotel met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared to the entire team. Meantime, appreciate if you could share your e-mail address since our GM would like to send you a personal note. We look forward to welcoming you back to the Grand Hotel, once again. With best wishes, Front Office Manager

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well organized and very friendly staff in a beautiful property
Stayed 2 nights in Jun 2019
Response from FOM on Jun 22, 2019
Dear Guest, Thank you for the review, I would like to know you have written a positive comment about the hotel, but you have rated us as one star out of five. Is there any particular reason? Please advise, we would like to know the reason. Appreciate your response. Best wishes!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from FOM on Jun 22, 2019
Dear Guest, Thank you for the positive review of our hotel. We try hard each day to earn great comments like yours, and we will continue to do so. We hope to see you again soon, and want you to know that we appreciate and value your business! Best wishes,

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from FOM on Jun 22, 2019
Dear Guest, Thank you for the positive review of our hotel. We try hard each day to earn great comments like yours, and we will continue to do so. We hope to see you again soon, and want you to know that we appreciate and value your business! Best wishes,

6/10 Okay

sandk, Sydney

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly and professional staff and excellent service. Old and smelly carpets, Uncomfortable bed.
Stayed 3 nights in May 2019
Response from FOM on Jun 22, 2019
Dear Guest, Thank you for the positive review of our hotel. We try hard each day to earn great comments like yours, and we will continue to do so. We hope to see you again soon, and want you to know that we appreciate and value your business! Best wishes,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location in Nuwara Eliya and lovely old hotel building. Gym has air con and good equipment, also pool and spa. lovely fruit and chocolates on arrival, indian restaurant great and afternoon tea an experience. I was slightly surprise not to have shower gel refilled when i had used a lot having 3 showers on my first day.
Stayed 2 nights in Apr 2019
Response from FOM on Jun 22, 2019
Dear Guest, Thank you for the positive review of our hotel. We try hard each day to earn great comments like yours, and we will continue to do so. We hope to see you again soon, and want you to know that we appreciate and value your business! Best wishes,

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel with great food and a lovely indoor swimming pool area which we chilled out in while reading and swimming. Really enjoyed our stay and would happily return
Stayed 2 nights in Apr 2019
Response from FOM on May 4, 2019
Dear Guest, We appreciate the time you have spend to share your experience in our hotel and delighted that our team and hotel were able to provide you an excellent time. We continually provide the very best in hotel accommodations, food and excellent service. Thank you for your loyalty to our property, and We look forward to being of service to you once again. Best wishes,

2/10 Terrible

Verified traveler

Stayed 2 nights in Apr 2019
Response from FOM on May 4, 2019
Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments. We continually try to provide the very best in hotel accommodations, food and excellent service. We use our guests’ reviews as reference to help us identify aspects that we need to improve to serve our guests better. You have noted some deficiencies about your stay, whilst we regret and apologized for the inconvenience caused and I will make sure that these items are looked after. We hope that this will not deter you from coming back to our hotel and we look forward to the opportunity of welcoming you once again in the very near future. Best wishes,

4/10 Poor

Joan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was supposed to be the highlight of our 2-week trip around Sri Lanka, 2 nights at The Grand Hotel. It certainly wasn't. Rude, indifferent staff, poor service and so-so rooms. Yes, the grounds are beautiful and the restaurants are best in class, but there is nothing warm, welcoming or special about this place. A miscommunication with Expedia meant that my booking wasn't received by the hotel but instead of trying to resolve the issue, the front desk told me to "solve my own problem". When I brought this up to the manager, he didn't apologise but said it happened so often that the staff couldn't handle it. There was no apology and no attempt to make amends for the lapse in customer service. The attitude here is "take it or leave it", and my advice is to avoid this hotel like the plague.
Stayed 2 nights in Apr 2019
Response from FOM on May 4, 2019
Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments. We continually try to provide the very best in hotel accommodations, food and excellent service. We use our guests’ reviews as reference to help us identify aspects that we need to improve to serve our guests better. You have noted some deficiencies about your stay, whilst we regret and apologized for the inconvenience caused and I will make sure that these items are looked after. We hope that this will not deter you from coming back to our hotel and we look forward to the opportunity of welcoming you once again in the very near future. Best wishes,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from FOM on May 4, 2019
Dear Guest, We appreciate the time you have spend to share your experience in our hotel and delighted that our team and hotel were able to provide you an excellent time. We continually provide the very best in hotel accommodations, food and excellent service. Thank you for your loyalty to our property, and We look forward to being of service to you once again. Best wishes,

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Our room was not available until well after an hour of the stated check in time. The room we were allocated did not match what we had booked. The hotel was very busy due to the holiday season and the staff were inadequacy trained to cope. The discount offered through the Expedia booking was disputed at check out. The hotel is a magnificent property however has serious staffing issues that need to be addressed. There was no security at the hotel and with many tourists walking through the property that are not house guests this is unacceptable in the current climate. A frustrating stay indeed.
Stayed 2 nights in Apr 2019
Response from FOM on May 4, 2019
Dear Guest, Thank you for reviewing us followed by your recent stay with us, I can assure you that I will be looking into the comment you have made about your experience, We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously, and we will take steps to make the guest experience even better. Best wishes,

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Apr 2019
Response from FOM on Apr 23, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property - a landmark in Nuwara Eliya
Great and impeccable service! We were surprised with bed folding before sleeping, and fruits and chocolates as welcome gifts. Beautiful property as well.
Stayed 1 night in Mar 2019
Response from FOM on Apr 23, 2019
Dear Guest, We appreciate the time you have spend to share your experience in our hotel and delighted that our team and hotel were able to provide you an excellent time. Thank you for your loyalty to our property, and We look forward to being of service to you once again. Best wishes,

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Grand Experience
Grand by Name, and a grand experience. We thoroughly enjoyed our 2 night stay. Staff are both friendly and very professional. All meals, which included 2 breakfasts, 1 lunch and 2 dinners were of a very high standard. The buffet dinner was great. The gardens are like what you see at a botanical gardens anywhere in the world.
Stayed 2 nights in Mar 2019
Response from FOM on Apr 23, 2019
Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments and we are pleased that you enjoyed your stay with us. We continually try to provide the very best in hotel accommodations, food and excellent service. As a valued guest, we hope you will make us your first choice for accommodations in future as well. Best wishes,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at The Grand!
Had an amazing stay at The Grand. The service was great! All the restaurants we ate at which included the Grand Indian and the Grand Thai were brilliant. Would definitely stay again.
Stayed 2 nights in Apr 2019
Response from FOM on Apr 23, 2019
Dear Guest, I would like to take this opportunity to thank you sincerely for taking the time to share your experience on Tripadvisor. We are glad to hear that the experience at the Grand Hotel met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared to the entire team. We look forward to welcoming you back to the Grand Hotel, once again. With best wishes,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming old hotel, great customer focus, wonderful staff, many restaurants, good sized room, comfortable bed and clean. Lovely indoor pool. Loved the outdoor area with chairs sitting on the grass to sit and enjoy the sunshine and a drink and bite to eat. Highly recommend this wonderful hotel
Stayed 1 night in Mar 2019
Response from FOM on Apr 23, 2019
Dear Guest, I would like to take this opportunity to thank you sincerely for taking the time to share your experience, We are glad to hear that the experience at the Grand Hotel met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared to the entire team. We look forward to welcoming you back to the Grand Hotel, once again. With best wishes,

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2019
Response from FOM on Apr 23, 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of those grand dames of the old world. Staff are great. Food is amazing. Slightly on the frumpy side but that is part of the fun. The grounds are spectacular and the climate in Nuwara Eliya is refreshing. I did have one bad experience -- I came in from a long hike and made my way to the first floor ladies room. The security manager had a young man with a broom follow me into the ladies room, which shocked me. Emergency sweeping? The security here is intense.
Stayed 2 nights in Mar 2019
Response from FOM on Apr 23, 2019
Dear Guest, Thank you for your recent review of our hotel. We truly appreciate your comments. We continually try to provide the very best in hotel accommodations, food and excellent service. You have noted some deficiencies about the staff, and I will make sure that these items are looked after. I would like to thank you for visiting us, and I hope you will give us another opportunity to be of service. Best wishes,

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old world luxury
Awesome hotel, great food, lovely service and a great location to check out the surrounding area.
Stayed 3 nights in Mar 2019
Response from FOM on Apr 23, 2019
Dear Guest, I would like to take this opportunity to thank you sincerely for taking the time to share your experience on Tripadvisor. We are glad to hear that the experience at the Grand Hotel met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared to the entire team. We look forward to welcoming you back to the Grand Hotel, once again. With best wishes,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very characterful old colonial hotel. Rooms are basic (smallish double bed with hard mattress) but a decent size. What really makes the hotel is the location right next to the golf course (must play for the keen golfer) & the onsite amenities, several very good restaurants. We loved the snooker room & bar with Bala giving us tips!
Stayed 2 nights in Mar 2019
Response from FOM on Apr 23, 2019
Dear Guest, Thank you for the positive review of our hotel. We try hard each day to earn great comments like yours, and we will continue to do so. We hope to see you again soon, and want you to know that we appreciate and value your business! Best wishes,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gave you a sense of 100 years ago Hotwater takes 15 mins to get hot
Stayed 2 nights in Mar 2019