Ratings based on 47 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
83% of guests recommend
4.6 Room cleanliness
4.7 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Apr 20, 2016 on Hotels
I stayed there for three nights. I was greeted with the spice tea and the traditional spice sugar. It was nice that I was checked in so easily after a long and crazy train ride. The next thing I wanted to do after I checked in was to jump into a nice bath. I knew the room was small from some review but I did expect a nice bathtub. However the bathtub was not just small, there were stains on the surface of the bathtub that I decided to cancel my plan. Mentioning the size of the room, this hotel was refurbished from a very old tea factory, there must be a lot limitations on the room size. This is not somewhere you enjoy space. The value of this hotel is about history. Really I felt like I was in a museum when I stepped in the lobby. They even have an ancient elevator from 1937 operating! I don't mind the size, but there are really a lot rooms for the hotel to keep up the furniture like the bed and mattress. My bed for three nights was becoming a V-shape from the middle. Despite the room condition, I was glad to stay in this hotel. All staff are smiley, polite, helpful and willing to do more to make guests more comfortable. For example, I found different towel dolls everyday after housekeeping which was a real delight. Another example was I can't make to arrive the hotel for dinner time after a day tour because of heavy traffic. The staff called in advance to arrange room service. It was late night when I arrived and the food was there in my room heated.
3 out of 5
by A verified traveler

Great setting but ..............

Posted Jan 26, 2016 on Hotels
The room was uncomfortably hot and had to ask for a fan as there was no air con in the room. This was an executive room. Majority of the buffet food was tepid/cold and should have been hot. The staff rarely smiled.
4 out of 5
by Josephine from Taiwan

Historical little gem up on the hills

Posted Jan 5, 2016 on Hotels
We spent two nights here. Although it is not luxurious, the history, ambience and service more than make up for it. It is 17km or 30 min from downtown so be prepare for that.
4 out of 5
by Qing

Unique tea plantation experience

Posted Dec 28, 2015 on Hotels
We enjoyed the stay as an unique experience in the Tea producing area of Sri Lanka. Do NOT expect your usual 5-star hotel space though as the layout of the hotel reserved the original factory structure, so the rooms are small (3-4 star standard). But the surrroundings and the services the hotel provides are magnificent.
5 out of 5
by Hazel from Woking, England

Absolutely fabulous experience!

Posted Dec 5, 2015 on Hotels
Absolutely fabulous experience in this Old Tea Factory converted to a luxury hotel. We especially enjoyed the Seven course meal on the Old Railway carriage quirky special effects provided by the carriage guard and outstanding food and service!
5 out of 5
by Tabitha from Godalming

Charming Colonial Building

Posted Dec 3, 2015 on Hotels
We stayed here one night and it was a real treat. The building is very interesting and steeped in history. The food was amazing and there is a very nice cosy bar. Thoroughly recommend it.
4 out of 5
by A verified traveler

Go there

Posted Nov 27, 2015 on Hotels
This amazing place is really worth visiting. Make sure you arrive before dark to see the magnificent view. And bring earplugs because the walls are made out of cartons. You can hear everyone talking in the hallway and rooms. But it still makes it worth the visit. The staff is super friendly. Take a walk , it is stunning over there!
4 out of 5
by A verified traveler

Historic hotel

Posted Oct 26, 2015 on Hotels
Beautiful, historic hotel. We loved walking around the tea fields. Definitely would recommend the experience.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 12, 2015 on Hotels
5 out of 5
by A verified traveler

很满意

Posted Oct 8, 2015 on Hotels
很好很有特色的酒店~满意