Expect to forgo the experience
Posted Oct 18, 2014
Booked Kurulubedda for 4 on Expedia but the reception staff informed us that they could accommodate only two. Check in is at the affiliated larger property Lighthouse. The reception staff at the Lighthouse were trying to make it out that we should have known that the Kururulbedda property cannot accommodate 4 people in one villa. After a lot of negotiating, management intervened to accommodate the party of four at the Jetwing Lighthouse. However, the rooms assigned at the Lighthouse were not the best with little to no privacy when the room windows were kept open. The restaurant staff are excellent the and other facilities such as the pool are OK at the Lighthouse. The management at Jetwing need to make sure that correct information is given to travel agencies such as Expedia so that the customer is not inconvienced and does not lose out on the expected experience.