Old colonial charm with nice staff but dirty
Posted Dec 29, 2015
This is my fist time to Sri Lanka and you are not sure what to expect. However, you do expect a room to be clean and tidy and in good repair. This is a hotel with lots of staff and there are lots of good points that should be noted. Kandy is in the centre of Sri Lanka and a good spot to stay, the hotel has 11 employed drivers which can safely take you on excursions. If you like classic cars there are lots on display to look at. The Ceylon Spa is very good. The breakfast and diner good. The hotel did get taken over by a huge wedding, which on one side was nice to see, but did overrun the hotel. The rooms were also quite large. The hotel has lots of old charm and hospitality but the rooms were not clean and the hotel needs to be refurbished about 10 years ago. An annoying thing is that you ask one memeber of staff and you get one answer, ask another and you get another. You end up having to ask lots of people to try and work out what is correct. I wish the staff would simply say that they don't know the answer rather than giving you their opinion !!