Ratings based on 1,067 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Orlando
Great location, dirty sheets!Posted Jun 4, 2017
This hotel is in a great location, within walking distance to everything. Check-in was great, Debbie at the front desk was very friendly. Dropped our bags and went out for a nice dinner. Came back and went to get into bed and found stained sheets that had not been changed. We called front desk & were promptly move to another room. AC was very loud & not cold. We travel often and have never encountered anything like this. Disappointing!
by A verified traveler from Eustis, FL
Close to beachPosted May 11, 2017
Pros: Close to everything
Cons: Make sure that all areas of the room are clean. More space for toiletries.
My stay was just ok. I picked the hotel because it was in the middle of all the attractions I wanted to see. I would stay there again, but ONLY because of the closeness to everything. I stood in the lobby waiting in front of the person at the desk for about five minutes, without her saying a word to me, while she typed on the computer and answered the phone. Then, she finally acknowledeged me. When I got to my room, and unpacked my stuff, I noticed that there was not a lot of room in the bathroom for all my toiletries. There is the sink, with not much room around it, and a little glass shelf above the sink. There was a little basket on the sink that contained shampoo, conditioner, etc. I moved it so that I could place the rest of my stuff up there. When I moved the basket there were a bunch of all kinds of hairs under it. That was really gross. There is also no shelf for anything in the shower. The shower is almost against the sink, so you have to place you stuff there, and reach through the curtain to get things off the sink. There was no other bathroom type counter to put anything on
for Everyoneby A verified traveler from Chicago
SleepingPosted May 10, 2017
Cons: beds were lumpy not comfortable
Location: Great location, everything within walking distance.
Great location, everything within walking distance. Older area, friendly people. Clean
by A verified traveler from Yulee, Fla
AlrightPosted May 6, 2017
They charged my account an extra $25.00 that I did not know about.
by A verified traveler
AvoidPosted Apr 26, 2017
The floor was filthy and it was so noisy that none of us got any sleep! Also, the views and the room definitely didn't match up to the pictures online.
Comment from Hotel Management
May 3, 2017 by Best Western Hotels & Resorts , Hotel Management
Thank you for taking the time to provide feedback. We are sorry your recent stay with us did not exceed your expectations. We hope you will stay with us again in the future to make it right.
for Everyoneby A verified traveler from Miami, FL
Good place to stayPosted Apr 25, 2017
Pros: Cleanliness, front desk staff very pleasant as well as the cleaning crew and managers.
Cons: Hard to do but bathroom shower a bit larger.
Location: So many great restaurants, shopping, hop on hop off trolley...Hotel is located a a very good place to be around most everything in walking distance. W
Room was very clean, ac a bit noisy and shower room small for a heavy set person. But bed and pillows very very comfortable. I will return, because it is a safe place, a very clean place and friendly staff.
for Everyoneby A verified traveler from Miami, FL
Great Location & Value!Posted Apr 25, 2017
Pros: Centrally located, very clean, fridge for basic refreshments, iron, dryer, etc....parking on the premises-great to keep your eye on the car.
Cons: Bathroom/Shower area, it is simply too small.
Location: Hotel is in premium location, walking distance to tourist attractions, trolley, restaurants (Harry's scallop/bacon), shops, short drive to Lighthouse.
LOVE St. Augustine! We spent an amazing weekend while heading home from a camping trip. This is a quaint town with great history and wonderful people. I highly recommend it.
for Everyoneby A verified traveler from Clermont, FL
Posted Apr 19, 2017
Pros: The rooms were clean. The beds were comfortable. The bathroom is small but was nice and clean.
Cons: Would have liked a continental breakfast. Would have been nice to be informed of the charge for parking, and the $25.00 for damages to room.
Location: The location is great. Can walk to many of the places. Restaurants are also near by.
We enjoyed our stay. The room was nice and clean. Walking distance to everything was great. Right downtown with a beautiful view of the water and the bridge of lions.
for Everyoneby A verified traveler
location excellent locationPosted Apr 19, 2017
excellent location can't go wrong. very well located
for Couplesby A verified traveler from UK
Good locationPosted Mar 31, 2017
Pros: Location and comfort.
Cons: Catering facilities
Location: Good restaurants and convenient trolley stop
Hotel is well situated for nearby attractions. Good restaurants, trolley stop etc.