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Opiniones de Best Western Historical Inn

2.5 out of 5
Best Western Historical Inn
2010 N Ponce De Leon Blvd, St. Augustine, FL

Opiniones

8.2

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 476 de 1025 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 299 de 1025 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 120 de 1025 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 79 de 1025 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 51 de 1025 opiniones" "

8.4/10

Limpieza

8.8/10

Servicio y personal

8.0/10

Servicios

8.2/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Angel, Miami

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy poca área de parqueo de autos
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager, el 29 ene. 2024
Dear Angel,Thank you for your positive rating. We're pleased to hear that you had a satisfactory experience. We understand the concern about limited parking, and we appreciate your feedback. If there's anything specific you'd like us to address or improve, please feel free to share. We hope to welcome you back for another enjoyable stay.Sincerely, Hotel Manager

8/10 Bueno

Maria Belen

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Todo bien
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager, el 29 ene. 2024
Dear Maria Belen,We're pleased to hear that everything was good during your stay! Thank you for your feedback. We strive to provide a positive and enjoyable experience for all our guests. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We appreciate your business and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Juan, bradenton

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Propiedad Súper sucia, ropa de cama,pisos, baños, tohallas, etc. La primera habitación solicitamos q nos la cambiaran por estar extremadamente Sucia, luego la segunda habitación q nos asignaron, algo más limpia, cuando regresamos a las 12am pués no pudimos entrar hasta las 2:3am por encontrarse la puerta cerrada y tuvieron q llamar a un Sr d mantenimiento el cuál logró abrirla a muchos intentos, mi esposo y yo estábamos de Honey Moon y todo resultó ser un Gran desastre!; Realmente Expedia debería Remover este Asquerosos Hotel de su página, es una Gran estafa!!, y nada barato. Sin más Susana/ Juan C Nogues
Se hospedó 2 noches en enero de 2024
Respuesta de Hotel Manager, el 19 ene. 2024
Dear Juan,We are genuinely sorry to hear about your disappointing experience during what should have been a special time for you. Please accept our sincerest apologies for the cleanliness issues and the inconvenience you faced with room changes and the door lock. This falls far below our standards, and we are actively investigating and addressing these concerns. We appreciate your feedback and understand the importance of a memorable honeymoon. Rest assured, we will take immediate action to rectify these issues and ensure a better experience for our future guests. If you have further details or would like to discuss your stay in more detail, please feel free to contact us directly. We understand your frustration and appreciate your honesty.Sincerely,Hotel Manager

10/10 Excelente

Ibis

Viaje familiar con niños
Le gustó: Servicios y condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Manager, el 26 dic. 2023
Dear Ibis,Thanks for the stay and great feedback by giving us a perfect rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excelente

Elizabeth

Viaje familiar
Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 22 dic. 2023
Dear Elizabeth,I appreciate you sharing your fantastic feedback so much. We value your perfect rating and are happy to hear that you had a good time with us. I sincerely hope that you are pleased with the wonderful and cordial hospitality shown to you by our staff. Soon, we hope to welcome you again once more.Sincerely, Hotel Manager

10/10 Excelente

Enrique

Se hospedó 2 noches en diciembre de 2023
Respuesta de Hotel Manager, el 9 ene. 2024
Dear Enrique,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

10/10 Excelente

Javier, Miami

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It’s a good option near to historic district of Saint Agustine.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 13 dic. 2023
Dear Javier,We appreciate your feedback! It's great to hear that you found our hotel to be a good option, especially due to its proximity to the historic district of St. Augustine. We hope you had a wonderful time exploring the area, and we look forward to welcoming you back on your next visit to Saint Augustine.Sincerely, Hotel Manager

8/10 Bueno

juan

Viaje familiar
Le gustó: Servicios
Se hospedó 3 noches en diciembre de 2023
Respuesta de Hotel Manager, el 12 dic. 2023
Dear Juan,We appreciate your choice to stay with us. Your four-star review suggests that we met your expectations, and we hope you enjoyed your time here. If there's anything we can do to enhance your next visit, please let us know. Our commitment is to provide excellent service and ensure our guest's satisfaction!Sincerely, Hotel Manager

10/10 Excelente

Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
El personal muy agradable la limpieza muy bien y cerca de todos los lugares importantes
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 11 dic. 2023
Dear Maria,Thank you for your positive feedback! We're delighted to hear that you found our staff very nice, the cleaning very good, and the location close to important places. It's our goal to provide a comfortable and convenient experience for our guests, and we're glad to know we met your expectations. We look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excelente

Eny

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good place, very clean
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager, el 6 dic. 2023
Dear Eny,We're thrilled to hear that you found our place to be good and very clean! Maintaining a clean and welcoming environment is a priority for us. If there's anything specific you enjoyed or if you have any suggestions for improvement, please let us know. We look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Excelente

Emilio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Fácil acceso
Se hospedó 3 noches en noviembre de 2023
Respuesta de Hotel Manager, el 6 dic. 2023
Dear Emilio,We are happy to learn that you had no trouble accessing our hotel. Our top goal is making our visitor's stay as convenient as possible. Please feel free to discuss anything further you found enjoyable or any ideas you may have for how to make it better. We hope to see you again soon for a comfortable and delightful visit!Sincerely, Hotel Manager

8/10 Bueno

VICTOR

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Xx
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager, el 6 dic. 2023
Dear VICTOR,Thank you for your rating! We appreciate your positive feedback, and if there's anything specific that you enjoyed or any areas where you believe we can improve to earn that extra point, please let us know. We value your input and hope to have the opportunity to host you again for an even better experience.Sincerely, Hotel Manager

8/10 Bueno

Luis

Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager, el 16 dic. 2023
Dear Luis,Thank you for providing a rating. We're glad to see that you had an overall positive experience. If there are specific areas where we can improve to earn that extra star in the future, please feel free to share any additional feedback. We value your input and hope to have the opportunity to welcome you back for an even better stay. Safe travels!Sincerely, Hotel Manager

6/10 Aceptable

Eliezer

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
En General bien.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager, el 18 nov. 2023
Dear Eliezer,Thank you for your concise feedback. We're glad to hear that your overall experience was good. If there are any specific aspects you enjoyed or areas where we can enhance, please let us know. Your satisfaction is important, and we look forward to welcoming you back for another positive stay in the future.Sincerely, Hotel Manager

6/10 Aceptable

carlos

Viaje en pareja
Le gustó: Servicio y personal
They must fix the musty smell in the rooms and also fumigate better.
Se hospedó 4 noches en agosto de 2023
Respuesta de General Manager BWHI, el 29 sept. 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you feel we need to fix at our property and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Bueno

Pedro J.

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Está cerca de todo muy bueno
Se hospedó 2 noches en agosto de 2023
Respuesta de Hotel Manager, el 2 oct. 2023
Dear Pedro J,We're glad to hear that our hotel's proximity to various attractions and amenities worked well for you. Thank you for your positive feedback, and we hope you had a wonderful stay. If you have any more comments or if there's anything else we can do to enhance your future visits, please let us know. We look forward to hosting you again!Warm Regards,Hotel Manager

10/10 Excelente

Orlando

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Muy buena.
Se hospedó 3 noches en junio de 2023
Respuesta de Sincerely, General Manager BWHI, el 25 jun. 2023
Dear Orlando,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Malo

yrella

Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
Me entregaron camas usadas lo que demuestra una falta terrible en limpieza
Se hospedó 2 noches en abril de 2023
Respuesta de Hotel Manager, el 14 abr. 2023
Dear Yrella,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for the inconvenience caused by the cleanliness issues you experienced with regards to the beds. We take these comments very seriously and we want to assure you that we have addressed the issue with our housekeeping team to ensure that our high standards of cleanliness are always met. We hope that you were able to enjoy the other amenities that our hotel has to offer during your stay, and regret that your experience was not up to our usual standards. We appreciate your feedback as it helps us to improve our services and ensure that our guests enjoy their stay at our hotel. Thank you again for taking the time to share your experience with us. We hope you will consider staying with us again in the future.Sincerely,Hotel Manager

8/10 Bueno

ANA

Se hospedó 2 noches en marzo de 2023
Respuesta de Hotel Manager, el 30 mar. 2023
Dear Ana,Thanks for your choosing our hotel for your stay and 4 Stars you have given us based on the experience. Hope you had a wonderful experience with us. Please visit us again. Sincerely, Hotel Manager

8/10 Bueno

Luis

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Todo bien, menos el baño tenía un olor extraño!!
Se hospedó 2 noches en enero de 2023
Respuesta de Hotel Manager, el 6 feb. 2023
Dear Luis,Thank you for taking the time to review our hotel. Your observation and suggestion are paramount to us. We are sorry to hear that you experienced a strange odor in the bathroom as mentioned. We take all feedback seriously, and will take the necessary steps to ensure that this does not happen again. If there is anything else we can do to improve your experience, please let us know. Thank you for staying with us! Please do visit us again.Sincerely,Hotel Manager

10/10 Excelente

yolanda

Respuesta de Hotel Manager, el 8 mar. 2023
Dear Yolanda,Thanks for your choosing our hotel for your stay and five stars you have given us based on the experience. Hope you had a wonderful experience with us. We take real pride in welcoming guests like you and offering the very best services to make their stay a memorable one. Please visit us again. Sincerely,Hotel Manager

6/10 Aceptable

Cesar

Respuesta de Hotel Manager, el 14 mar. 2023
Dear Cesar,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Bueno

Jaime

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Hotel Manager, el 26 dic. 2022
Dear Jaime,Thank you for your kind review of our hotel. We are so pleased to hear that you enjoyed your stay and would rate us 8 out of 10! We strive to provide the highest quality of hospitality to all of our guests, and your feedback is invaluable to us. We hope to have the opportunity to welcome you back in the near future.Sincerely,Hotel Manager

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bien para una noche. Mucho ruido exterior y de la habitación del segundo piso.
Se hospedó 1 noche en noviembre de 2022
Respuesta de Hotel Manager, el 21 nov. 2022
Dear Guest,Thank you very much for your stay and feedback. Your observations and suggestions are paramount to us. We regret the mentioned noise inconvenience and shall check & consider better sound proofing.However, we hope that you had a nice overall stay. We look forward to welcoming you again soon.Sincerely,Hotel Manager

4/10 Malo

Michael

Viaje familiar con niños
No le gustó: Condiciones de la propiedad
La encimera de granito en el bano craquiada por 2 partes y no me cambiaron de habitacion.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Hotel Manager, el 7 sept. 2022
Dear Michael,Thank you for your stay. I want to personally apologize for the experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will check your comments on bathroom & room issue and address them effectively for improvement. Hope you will give us another chance and reconsider.Sincerely,Hotel Manager

4/10 Malo

Javier

No le gustó: Limpieza y servicio y personal
No Bueno!!
No fue tan mala experiencia, pero podrían hacerlo mejor. El personal en el lobby solo hablan inglés. Y creo que en una ciudad turística en un estado netamente turístico deberían cuidar más la figura del front desk. No solo se habla INGLÉS en el mundo… las habitaciones tienen mal olor todo el tiempo las sabanas parecen de una prision más que de un hotel, el desayuno es como cualquier comida mala que abunda en USA. Creo que por el mismo precio se consiguen mejores opciones
Se hospedó 2 noches en agosto de 2022
Respuesta de Hotel Manager, el 1 sept. 2022
Dear Javier,At the outset, thank you for staying at our property. It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations. My apologies for the inconvenience but will consider actions on priority. We take guest feedback quite seriously towards continuous improvement. I request your understanding and consideration to visit again.Sincerely,Hotel Manager

10/10 Excelente

Victor

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo bien
Se hospedó 2 noches en agosto de 2022
Respuesta de Hotel Manager, el 30 ago. 2022
Dear Victor,Thanks for staying at our hotel and expressing your satisfaction through the review. Your review is very much encouraging and motivating for our hotel and the staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your comments shall motivate us to better our hospitality. Hope to see you again soon!!! Sincerely, Hotel Manager

10/10 Excelente

Mercedes

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy lindo todo
Se hospedó 1 noche en agosto de 2022
Respuesta de Hotel Manager, el 12 oct. 2022
Dear Mercedes,We are so glad to hear that our staff and accommodations made you feel right at home during your stay. We like to think of our guests as members of the family, and we do everything we can to make them feel comfortable in their surroundings. Let us know the next time you are in town, so we can offer you the same pleasant experience.Sincerely,Hotel Manager

10/10 Excelente

Neilys

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
La limpieza y la atencion fue excelente.
Se hospedó 3 noches en julio de 2022
Respuesta de Hotel Manager, el 2 ago. 2022
Dear Neilys, Thanks for your kind words. I'm glad we could provide great service and amenities during your brief stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. We look forward to serving you again soon. Sincerely, Hotel Manager

10/10 Excelente

grethel

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buen desayuno
Se hospedó 2 noches en julio de 2022
Respuesta de Hotel Manager, el 1 ago. 2022
Dear Grethel, Thank you for the stay and giving us the feedback. Nice to note that you liked our breakfast and appreciating it. Guest satisfaction is our primary goal and please give us another opportunity to serve you. Sincerely, Hotel Manager

10/10 Excelente

FELIX

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lugar exelente
Se hospedó 2 noches en julio de 2022
Respuesta de Hotel Manager, el 20 jul. 2022
Dear Felix, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excelente

Mariana

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
El hotel cumple con la
Se hospedó 1 noche en abril de 2022
Respuesta de Hotel Manager, el 2 jun. 2022
Estimado Mariana, Gracias por la estadía y apreciar el hotel. Estamos muy felices de escuchar eso y privilegiados de tenerlo como invitado. Esperamos darle la bienvenida de nuevo. Saludos, Gerente del hotel.

8/10 Bueno

Johanna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good option
Good experience and close to everything. I would stay again 😉👍
Se hospedó 2 noches en enero de 2022
Respuesta de BMOSS, el 13 ene. 2022
We are very happy to hear that you enjoyed your stay and look forward to welcoming you back to stay.

2/10 Terrible

Jose

Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
Todo muy bien. Nada mas q a la hora de ser atendidos fue como si nos hicieran un favor al recibirnos. 0 calidad de servicio al cliente
Se hospedó 1 noche en octubre de 2021
Respuesta de BMOSS, el 16 oct. 2021
Thank you for your review of our hotel. We are sorry to hear that our customer service did not meet or exceed your expectations. Our team will always try to make sure all guest feel welcome so we hope you will be back for us to show you how much we care for and appreciate our guests.

8/10 Bueno

Diego

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Hotel suficiente
El hotel es un poco antiguo pero estaba limpio y cómodo. La habitación tenia un ligero olor a humedo. El desayuno, aunque era de rrtirar en funda,tenia buenas opciones y otros complementos. No esta a distancia de caminar del centro histórico, y los parqueos ahi son caros, asi que hay que considerar eso al reservar este hotel
Se hospedó 2 noches en agosto de 2021
Respuesta de Nick, el 6 ago. 2021
Thank you for your review of our hotel. We are pleased you enjoyed your stay. We look forward to seeing you again in the future.

10/10 Excelente

Sergio

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2021
Respuesta de BMOSS, el 2 jun. 2021
Thank you for your review of our hotel. We look forward to welcoming you back in the future.

10/10 Excelente

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en mayo de 2021
Respuesta de BMOSS, el 7 may. 2021
Thank you for your review of our hotel. We look forward to welcoming you back again.

6/10 Aceptable

Cliente verificado

Viaje familiar
the breakfast was very poor, they did not offer what is seen in photos
Se hospedó 2 noches en febrero de 2021
Respuesta de BMOSS, el 16 feb. 2021
Thank you for your review of our hotel. Unfortunately, we do not have the same breakfast as you may see in pictures due to COVID-19. We hope to bring back our Breakfast buffet as soon as possible. We hope to see you again.

10/10 Excelente

yarielys, Davenport

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Lo qué no me gusto es que en la noche no se encuentra parqueo todo está lleno y no hay donde parquear
Se hospedó 2 noches en enero de 2021
Respuesta de BMOSS, el 30 ene. 2021
Thank you for your review of our hotel. We are glad that you enjoyed everything besides the parking. We apologize and we do understand the frustration. We do try our best to accommodate all of our guests to have a parking spot. We hope to see you again in the future.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2020
Respuesta de BMOSS, el 31 dic. 2020
Thank you for your review of our hotel. We are glad that you enjoyed your stay. We hope to see you again in the future.

8/10 Bueno

Rafael

Viaje familiar
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 4 noches en octubre de 2020
Respuesta de BMOSS, el 13 oct. 2020
Thank you for your review of our hotel. We are glad that you enjoyed your stay with us and we look forward to seeing you again.

8/10 Bueno

Alberto

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2020
Respuesta de BM, el 10 sept. 2020
Thank you for your review of our hotel. We are glad that you enjoyed your stay and we hope to see you again in the future.

10/10 Excelente

Jetcy

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en agosto de 2020
Respuesta de BM, el 4 sept. 2020
Thank you for your review of our hotel. We hope to see you again in the future.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en julio de 2020
Respuesta de BM, el 14 jul. 2020
We apologize that you did not enjoy your stay. Thank You for letting us know.

10/10 Excelente

Maili, Miami, fl

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buen customer service. Todo muy limpio. Es un hotel ideal para descansar y muy cerca d cualquier sitio q se quiera ir.
Se hospedó 2 noches en julio de 2020
Respuesta de BM, el 11 jul. 2020
Thank you for your review of our hotel. We are glad that you enjoyed your stay with us and we look forward to seeing you again.

6/10 Aceptable

Cliente verificado

Viaje en pareja
Me gusto que es céntrico pero requiere renovarse, ya se siente viejo. La cama muy incómoda
Se hospedó 2 noches en diciembre de 2019
Respuesta de BM, el 10 ene. 2020
Thank you for your review of our hotel. We are glad that you enjoyed your stay but sorry to hear that the beds were uncomfortable. Thank you for letting us know.

6/10 Aceptable

Cliente verificado

Viaje con mascota, Viaje familiar
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
The hotel staff is very friendly, especially the people at the reception. The hotel is in a good location, but not as close to the historical center as I thought. The hotel in general is fine, it is clean, the room was very nice, big and clean, except for the bathroom that was not very clean, especially the sink and the shower, as I had a pet did not come in to clean it while I was there because I put the sign of not bothering, since I did not want them to enter while I was not, if it had not been like that, I would have asked them to clean it up. The breakfast is not good, if you are going to think that you are going to save breakfast, it is not worth it, it is better to eat outside, in fact only the first day we ate the breakfast of the hotel, the other days we ate outside.
Se hospedó 2 noches en mayo de 2019
Respuesta de bm, el 18 may. 2019
Thank you for your review of our hotel. We apologize for the cleanliness of your bathroom and that you did not enjoy the breakfast. We will be speaking with our housekeeping department about this matter. We hope you will come back to give us another chance to exceed you expectations.

8/10 Bueno

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Recomendable hotel y buen lugar en San Agustin
Buena ubicación, a unos 15 minutos a pie del castillo de San Marcos, una habitación amplia y limpia, sin embargo la que nos asignaron estaba al interior de un pasillo por lo que no tenía luz natural, un desayuno de tipo estándar pero con alternativas para todos, frutas y jugos El personal muy amable y servicial Fue una buena opción
Se hospedó 1 noche en marzo de 2019
Respuesta de BM, el 16 mar. 2019
Thank you for leaving a review of our hotel. We are glad to see you enjoyed your stay and hope to see you again in the future. Next time you stay we can see about getting you a room with sunlight.

10/10 Excelente

Ute in

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Es war sehr sauber und die Sehenswürdigkeiten gut zu Fuß erreichbar. Frühstück auch wesentlich besser, als für den typisch amerikanischen Standard zu erwarten
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager, el 28 mar. 2024
Dear Ute in,Thank you for sharing your experience. We're glad to hear that you found the hotel to be clean and conveniently located. It's great to know that you enjoyed the breakfast as well. We appreciate your feedback and hope to welcome you back in the future!Sincerely, Hotel Manager

10/10 Excelente

Jeismari, Orlando

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My family and I stayed here for two nights. Check in was easy and quick. Staff was super friendly. Parking is $10 and fills up quickly. Overall, we enjoyed our stay. We only needed a place to sleep and shower since we were out and about and this was a good choice for that. The only negative thing is that the AC in the room wasn't the best.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager, el 28 mar. 2024
Dear Jeismari,Thank you for sharing your feedback! We're delighted to hear that you and your family enjoyed your stay overall, and we appreciate your compliments regarding the easy check-in process and friendly staff. We apologize for any inconvenience caused by the AC in your room and will address this issue promptly. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better experience in the future!Sincerely, Hotel Manager